Hosted by Digital Insurance The insurance industry is at a tipping point: A next-generation of insurer is disrupting traditional business models by building future-proof business systems that power superior customer experiences and generate new revenue streams. With the proper application of technology and information, traditional insurers can quickly adapt to changing industry dynamics and win against these next-gen insurers. This on-demand webinar will explore how to: Reinvent traditional insurance products and services Drive customer experience improvements by unlocking more information and using it faster Mitigate risk and ensure successful modernization efforts Discover how traditional insurers can win more business by delivering customer-centric underwriting, policy administration, and claims management applications faster than ever.

1. Eightwaystobeat
next-geninsurers
UriKogan
VicePresident, ProductMarketing

2. Agenda
2
01
03
02
Next generation insurers do 8 things differently – and you can too
Reinventing Policy Administration , Underwriting , and Claims
Questions04
Overcoming the obstacles to change

3. 8waystothink
different

4. #1
Firstprinciples
thinking.

5. Don’tbetrapped
bydogma,which
islivingwiththe
resultsofother
people’s
thinking.”
– Steve Jobs

6. “WhatbusinessproblemamItryingtosolve?”
“Ifsomeonewereinventinginsurancetoday,
whatwoulditlooklike?”

7. #2
Yourcustomeris
hyper-connected.

8. Let’sautomate
theprocess!
8

9. #3
Extendthevalue
prop,butdon’t
reinventthewheel.

10. Airplane Car Hotel

11. #4
From
price&product
toexperience.

13. Fromthecustomerperspective,theexperienceisoftena
singlejourney.Customersareunlikelytodrawasharp
distinctionbetweenanagentandaclaimsadjuster.”
–McKinsey&Company
Atypicalinsurancecarriertodaydeliverscustomer
experiencesviaseparatefunctions…managedbydifferent
executiveswithdifferentgoalsandmetrics.

14. #5
Everyoneisyour
competitor.

16. #6
Smarternot
harder.

17. Neverleta
crisisgoto
waste.
17

18. #7
Embrace
information
everywhere.

19. Don’tfightthe
proliferationof
content.
19

20. #8
Modulesnot
monoliths.

21. Assemblesystemsfromfunctionalservices

22. Overcomingthelegacy
burden

23. Next-gencore
insurance
processes

24. Policyadministration

25. Underwriting

26. Claims

27. Thankyou&
Questions
Learn more:
nuxeo.com/fiserv
@nuxeo