3. What are we talking about?
‣ Knowledge Worker?
‣ KM realities
‣ Knowledge Worker and Knowledge
Management 1.0
‣ The alternative
‣ Culture shift
‣ Knowledge Management 2.0
‣ Knowledge Worker 2.0
5. “... works primarily with information
or... develops and uses knowledge
in the workplace.”
Peter Drucker, Landmarks of Tomorrow, 1959
6. So what’s the problem?
‣ idealised
‣ true in theory
‣ true in reality (but only from the self-
labelled KWs POV)
‣ unrealistic in reality (organisations don’t
recognise KWs and their work in every
instance)
11. Old skool kills innovation
‣ management layers ‣ risk aversion
(hierarchies)
‣ skewing to high-level
‣ paperwork, reports thinking
& reviews
‣ valuing deadlines
‣ overplanning over doing it right
‣ competition ‣ demanding
consensus
‣ favoring the go-
getters
adapted (a little) from Un-Managing: Unleashing the Creative Beast in your Team
Tara Hunt, GOVIS 2007
23. Knowledge workers are
forced to look like this
limited in scope and location
custodian of information
knowledge as process
use rigid ways of organising
information
29. “...the focus is pretty much around
the subject of people... And, like
we all know, a successful KM
strategy is one that combines into
a perfect balance a focus on the
people, on the tools and on the
processes.”
Luis Suarez, KM Consultant, IBM
defines “Knowledge Management 2.0”
http://www.elsua.net/2007/05/07/apqc-km-innovation-1007-the-disconnect-between-km-10-and-km-20/
31. Day of the Long Tail
Peter Hirshberg, Chairman, Technorati
http://www.youtube.com/watch?v=7xAA71Ssids
32. The three forces of the long tail
‣ Democratise the tools of production
‣ Democratise the tools of distribution
‣ Connect supply and demand
Chris Anderson
The Long Tail - How Endless Choice is Creating Unlimited Demand
34. The Machine is Us/ing Us
Dr Michael Wesch
Digital Ethnography Working Group, KSU
http://mediatedcultures.net/, http://www.youtube.com/watch?v=NLlGopyXT_g
35. introduce social software inside the wall
to engage with your organisation
and through the wall to engage with your
clients, peers and communities
36. easy to use
web-based
bottom up, not top down
less feature bloat
more GTD
from Meet Charlie: What is Enterprise 2.0?
Scott Gavin
37. blogs
wikis
podcasts
social networking
online collaboration
tagging
social bookmarking
from Meet Charlie: What is Enterprise 2.0?
Scott Gavin
38. Four quick take aways
70% of Folksonomy tag terms not in Taxonomy
Jennifer Trant on Steve.museum project
39. Four quick take aways
86% of workers use an unsupported tool at work to boost productivity
Zen and the Art of Rogue Employee Management, Yankee Group, July 2007
40. Four quick take aways
65% of workers in big (>1000 employees) companies rely on each
other, not management, to solve problems… 37% ignore company
rules because they have a better way to get things done
The Informal Organisation, Katzenbach Partners, July 2007
41. Four quick take aways
SAP has nearly 900000 people involved in its community helping each
other develop solutions and solve problems around SAP products
In any month, over 10 per cent actively participate by posting
Mike Prosceno, Vice President, Global Communications, SAP
Social Media Today Podcast, 18 April 2007
44. David Gurteen
Gurteen Knowledge
http://www.youtube.com/watch?v=buEMIYNIYVY
45. This isn’t your father’s KM
bring people together
let them share
encourage collaboration
break down barriers
46. Three basic rules of KM
‣ Knowledge will only ever be
volunteered it can not be
conscripted
‣ We only know what we know when
we need to know it
‣ We always know more than we can
tell and we will always tell more
than we can write down
David Snowden
Complex Acts of Knowing - Paradox and Descriptive Self Awareness
http://www.cognitive-edge.com/articledetails.php?articleid=13%3Cbr%20/%3E
47. Case Study: US Intel Community
Intellipedia
http://commons.wikimedia.org/wiki/Image:CIA_New_HQ_Entrance.jpg
50. “You can’t manage knowledge –
nobody can. What you can do is to
manage the environment in which
knowledge can be created,
discovered, captured, shared, distilled,
validated, transferred, adopted,
adapted and applied.”
Chris Collison and Geoff Parcell
Learning to Fly: Practical Knowledge Management
from Leading and Learning Organizations
53. “...where people continually expand their capacity to create the
results they truly desire, where new and expansive patterns of
thinking are nurtured, where collective aspiration is set free, and
where people are continually learning how to learn together.”
Peter Senge
The Fifth Discipline
54. Case Study: IBM
Innovative communities
http://www.wirednewyork.com/images/ibm_building_sculpture_3feb02.jpg
56. Conditions for KM and KW creativity
‣ anyone can say anything ‣ celebrate risk-taking - fail
- there are no “lesser” gloriously (and often)
voices
‣ transparent and open -
‣ move from owned to everyone contributes
communal - information
openly available ‣ change of environment -
knowledge work is
‣ multiple perspectives everywhere
‣ experiment with new ‣ fun, laughter and
tools - wikis, blogs, enjoyment of activity
tagging, RSS
‣ lots of encouragement
adapted (a little) from Un-Managing: Unleashing the Creative Beast in your Team
Tara Hunt, GOVIS 2007
58. Now, knowledge workers
look like this
‣ all over the organisation
‣ understands “the way we
do things around here”
‣ shares and distributes
information freely
‣ uses information systems
focussed on people
‣ centralised control is
an option
‣ uses taxonomies,
folk taxonomies
and folksonomies
62. Like the cool pictures?
Mostly from iStockphoto.com and Flickr.
Others as noted on slides.
63. Extra credit
‣ Un-Managing: Unleashing the Creative ‣ Meet Charlie: What is Enterprise 2.0?
Beast in your Team by Scott Gavin @ Enterprise 2.0
Tara Hunt @ GOVIS 2007 Evangelist
http://www.govis.org.nz/ http://scottgavin.info/?page_id=11
conference2007/, http://www.blip.tv/
file/244008/, ‣ steve: the art museum social tagging
http://www.slideshare.net/missrogue/ project
unmanaging-unleashing-the-creative- http://steve.museum/
beast/
‣ The Informal Organization
‣ Government 2.0: Architecting for Katzenbach Partners
Collaboration http://www.katzenbach.com/Work/
Tara Hunt @ GOVIS 2007 (Day 2 Publications/PublicationInstance/
Keynote) tabid/73/Default.aspx?Entity_ID=550
http://www.blip.tv/file/242668/,
http://www.horsepigcow.com/ ‣ Zen and the Art of Rogue Employee
2007/05/25/government-20-butterfly- Management
wing-storm/ Yankee Group
http://www.yankeegroup.com/
‣ The Long Tail: Why the Future of ResearchDocument.do?id=16465
Business is Selling Less of More
Chris Anderson
http://longtail.com/
64. Stephen Collins
trib@acidlabs.org
skype: trib22 twitter: trib
+61 410 680722
www.acidlabs.org
strategies, tools and processes to empower knowledge workers
