1. Applied IT for Bussiness 1 1 OPERATION SUPPORT SYSTEM ( ERP, SCM,CRM) FUNCTIONAL INFORMATION SYSTEM Kelompok II WindiNovianti Alex BresnevPandia NoviantoKuswandi

2. ENTERPRISE RESOURCE PLANNING(ERP) sisteminformasi yang diperuntukkanbagiperusahanmanufakturmaupunjasa yang berperanmengintegrasikandanmengotomasikanprosesbisnis yang berhubungandenganaspekoperasi, produksimaupundistribusi 2

4. financial management

5. inventory management

6. scheduling

7. order fulfillment

8. cost control

9. accounts payable and receivable

10. It includes front-end operations such as:

11. POS

12. Field Sales

13. Service

15. Supply Chain 5

17. Competition

18. Prices

19. Weather conditions

20. Technological development

21. Customer confidence

22. Uncertainties exist in delivery times

23. Machine failures

24. Road conditions

25. Shipments

27. Supply Chain Coordination and Collaboration

28. Supply Chain Teams

29. Performance Measurement and Metrics

30. Various IT-Assisted Solutions

31. wireless technology

32. optimal shipping plans

33. strategic partnerships with suppliers

35. Computerized Supply Chains 9

37. Inventory reduction

38. Personnel reduction

39. Productivity improvement

40. Order management improvement

41. Financial-close cycle improvements

42. IT cost reduction

43. Procurement cost reduction

44. Cash management improvements

45. Revenue/profit increases

46. Transportation logistics cost reduction

47. Maintenance reduction

49. Information visibility

50. New/improved processes

51. Customer responsiveness

52. Standardization

53. Flexibility

54. Globalization

55. Business performance

56. Reduction in duplication of entries

57. Controls and reconciliation are enhanced

59. Customer Relationship Management (CRM Customer relationship management (CRM) terdiridariproses yang digunakanperusahaanuntukmelacakdanmengaturpelanggan yang adasaatinidancalonpelanggan. CRM software yang digunakanuntukmendukungprosesini, informasitentangpelanggandanpelangganinteraksidapatdimasukkan, disimpandandiaksesolehpegawaidiberbagaidepartemenperusahaan. Khastujuan CRM adalahuntukmeningkatkanlayanan yang diberikankepadapelanggan, danpelangganuntukmenggunakaninformasikontakuntuk target pemasaran. 13

60. Customer Relationship Management (CRM) Types of CRM Operational CRM Analytical CRM Collaborative CRM 14 CRM recognizes that customers are the core of a business and that a company’s success depends on effectively managing relationships with them. It focuses on building long–term and sustainable customer relationships that add value both for the customer and the company.

61. Customer Relationship Management (CRM) 15

62. Customer Relationship Management CRM Activities Customer Service on the Web Search and Comparison Capabilities Free Products and Services Technical and Other Information and Service Allowing Customers to Order Products and Services Online Letting Customers Track Accounts or Order Status Tools for Customer Service Personalized Web Pages FAQs Chat Rooms E-Mail and Automated Response Call Centers Troubleshooting Tools Wireless CRM 16

63. SUPPLY CHAIN MANAGEMENT (SCM) Manajemenrantaisuplai (SCM) adalahpengelolaansuatujaringaninterkoneksidaribisnis yang paling terlibatdalampenyediaanprodukdanlayananpaket-paket yang dibutuhkanolehpelangganakhir (Harland, 1996). Supply Chain Management menyediakansemuagerakandanpenyimpananbahanbaku, bekerjadalamprosesinventarisasi, danbarangjadidari point-of-asalke point-of-konsumsi (rantai). 17

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