The document discusses standard formats for business letters and memos, including the typical elements and parts of each. It covers letter components like the heading, inside address, salutation, body, complimentary close, and signature block. The document also examines memo format and considerations for international business correspondence.
12. Reference Initials
Show who keyed the letter
May also show who wrote the
letter if different than the person
who signed it
13. Supplementary Parts of a Letter
Attention line
Subject line
Company name in signature block
Enclosure or attachment notation
Copy notation
Postscript
14. Punctuation Styles
Mixed punctuation
colon after the salutation
comma after the complimentary close
Open punctuation
no punctuation after the salutation
no punctuation after the complimentary
close
19. Memos and E-Mail
Memos and E-mail
Internal business communication
Less formal and shorter than letters
E-mail
When used for external communication
should be informal, not casual