SlideShare ist ein Scribd-Unternehmen logo
1 von 13
Downloaden Sie, um offline zu lesen
www.nomads.com.au

                                                    Nomads Agent Online Reservation System


       1.    MAKE A NEW ACCOMMODATION BOOKING
Option 1: BOOK ACCOM navigation
(blue menu at top of page)

This button takes you straight to a new
                                                                                          TIP!
accommodation booking page
                                                                                      Download
                                                                                      rate guide
Option 2: BOOK ACCOMMODATION ICON                                                     by clicking
(Red Camel Box on homepage):                                                           the ‘View
                                                                                      Resources’
This button allows you to search availability and                                       link on
rates for a given date and/or city                                                    homepage!




Example:

Search all accommodation in Cairns, Nov 17, 1
passenger
www.nomads.com.au

                                                         Nomads Agent Online Reservation System


Accommodation Results Page:

•   Results show cheapest dorm & private rooms
    for each property.

•   Each property shows star rating.

•   Price for entire stay is shown, along with nightly
    rates.

•   Status:
       o    ‘On Request’= Reply received within 24
           hours
       o   ‘Available’ = Instantly confirmed
       o   ‘Unavailable’ = Sold out



Click the    button next to each hostel name
for full property details, including:

•   Name & address

•   Property description

•   Room types & rates

•   Property features

•   Child policy or other special notes

•   Cancellation policy

•   Images



    Click ‘Book Now’ from Accommodation Results page or ‘Book’ from Property Information page
www.nomads.com.au

                                                     Nomads Agent Online Reservation System

New Accommodation Booking form:

Complete all fields:
• Consultant name
• Agent Reference
• Pax surname and first name
• Phone & email (if known)
• Arrival details (if known)
• Check in date

Choose supplier and product name, number of
passengers, and number of nights.

Check out date will be automatically updated
based on the number of nights entered.



Rates and Specials:

•   Stay/pay offers will be displayed in a
    dropdown menu next to the product.

•   Stay/pay offers have a minimum and a
    maximum stay. For example, a 4th night
    free special rate is applied only if a minimum
    of 4 nights is booked, and only 4 nights will
    receive the special rate.

•   Additional nights can be booked at the
    normal rate by clicking ‘Add New Row’.

•   In this example, 4 nights are booked at the
    special rate, and 1 night at the normal rate.
www.nomads.com.au

                                                          Nomads Agent Online Reservation System

Overlapping Rates:

•   Some products contain rate changes from
    season to season. This will be shown in the
    product row by a message stating:

This booking contains overlapping rate periods

This will account for the total price not equalling the
price per night x the number of nights. In this
example, 10 nights at $28 would total $280, but the
price drops on April 1, 2010, resulting in a price of
$271.
www.nomads.com.au

                                                    Nomads Agent Online Reservation System


Making Special Requests:

Use COMMENTS (top) box to make special
requests/notes. These will be visible to your                  Pax requests female dorm

customer.

INTERNAL COMMENTS field will not be shown to
the hostel or to your customer.

SUPPLIER ONLY COMMENTS will be shown to
the hostel, but not to your customer.

Confirming a booking:

Click the payment authorisation box at the
bottom of the page, which will display the agent
nett cost and the total retail booking cost.

Then, click ‘Send to Hostel’. Agent is liable for
any applicable cancellation penalties and
all terms & conditions once the booking is                                                  TIP! Making multiple
sent.                                                                                       bookings for the same
                                                                                             guest? Choose ‘New
                                                                                           Accommodation Booking
                                                                                           for this customer’ in the
                                                                                          ‘Show this page next:’ list
                                                                                             at the bottom of the
                                                                                                     screen!
www.nomads.com.au

                                                             Nomads Agent Online Reservation System

Confirmations & vouchers:

Agent will receive confirmation with the following details:
                        Nomads Booking Number:   109648
                        Customer name:           Garza, Carissa
                        Agent Reference:         1234
                        Pax:                     1
                        Supplier:                TEST HOSTEL
                        Product:                 [1 x person] TEST DORM
                        Supplier Phone:          9280 4110
                        Supplier Address:         123 Main Street
                        Total Retail Cost:       $20.00
                        Total Nett Cost:         $16.00
                        Check In:                25 Mar 2010
                        Check Out:               26 Mar 2010
                        Additional               Includes breakfast
                        Information/Extras:
                        Cancellation Policy:     Within 48 hours, 1 night
                                                 How to get to the hostel
                        Arrival Details:




This email confirmation includes a pdf voucher attachment. Please give your customer the attached
voucher or your own voucher with all relevant booking details. This will be required on checkin.

Find a booking:

•   Click ‘Find Booking’ in top menu bar
www.nomads.com.au

                                                     Nomads Agent Online Reservation System

Cancelling an accommodation booking:

•   Click ‘canx’ button in the product row

•   If cancellation falls within penalty period, a
    penalty will be applied

•   The user must accept the cancellation in the
    bottom row, prior to clicking ‘Save booking
    & Send Request’
                                                           Booking was 4 nights, amending to 3 nights
Changing an accommodation booking:
Note: This procedure is to change dates,
pax numbers, or room types ONLY. To
change property, please cancel old
booking and create a new booking.

•   In an existing booking, simply change the
    dates and/or room type and/or passengers.

•   In ‘Supplier Only Comments’, include the
    previous booking details, e.g.:
     o   ‘Booking previously for 2 pax, now
         only 1’
     o   ‘Previous arrival date 1/12, now 2/12’

•   Click ‘Send to Hostel’
www.nomads.com.au

                                                       Nomads Agent Online Reservation System


         2.    MAKE A NEW PACKAGE BOOKING
Option 1: BOOK PACKAGE navigation
(blue menu at top of page)

or


Option 2: BOOK PACKAGE ICON
(Red Camel Box on homepage):




Search packages:

•    Choose agent booking location

•    Choose package location – this will filter the
     available packages in the next dropdown menu

•    Choose package name

•    Choose Travel Date & Number of pax

•    A ‘snapshot’ lists inclusions for your selected
     package
www.nomads.com.au

                                                          Nomads Agent Online Reservation System


STEP 1: Select date for tour/package
components (excluding accommodation)

•   Some package components do not need to be
    confirmed ahead of time, such as transfers,
    meals, and open dated entry tickets.

       These can be left ‘Open’

•   Some tour components can have the date
    confirmed now or left ‘Open’, such as full day
    tours to the Blue Mountains, dive trips, etc.

       If the date is green, it is available to confirm
       immediately. Selecting a date will book a
       seat.
       Selecting the ‘Open’ button does not book a
       seat. The customer must book this tour
       anytime prior to, or on, arrival. Availability
       is not guaranteed.


•   Choose your accommodation type in the last
    step and click the ‘Next’ button
www.nomads.com.au

                                                       Nomads Agent Online Reservation System


STEP 2: Book your accommodation

•   If the date is green it is available to confirm
    immediately


•   If a date is selected in this step, the supplier
    will be advised of the booking




Alternatively….

•   Leaving the Open button ticked means the
    customer must book the accommodation at a
    later time.
        Note: Open dated bookings do not
        guarantee availability and should be
        booked at least 7 days in advance.
        Closeouts apply in some locations – be
        sure to advise customer!




Click ‘Next’ to proceed.
www.nomads.com.au

                                                 Nomads Agent Online Reservation System


STEP 3: Complete passenger details

Complete all mandatory fields
• Pax Surname
• Pax First Name
• Phone & email & country (optional unless
  booking a Working Holiday packages)

This page also reviews the price and number
of passengers.

Then, click ‘Next’.




STEP 4: Confirm the booking

•   In Package Details section, enter Agent
    Reference & consultant name

•   Each component shows as ‘Open Dated’ or
    the date that will be confirmed

•   Confirm the nett and retail cost of the
    package in order to confirm the booking.



Check this payment authorisation box and click
‘Send Booking’ to complete the booking.

Penalties may apply to cancel a booking
once this is done.
www.nomads.com.au

                                                         Nomads Agent Online Reservation System




Confirmations & vouchers:

Agent will receive confirmation email with the following details:


Nomads Booking Number:       110878
Agent ref:                   1234
Customer name:               booking Test
Pax:                         1
Package:                     Test Package One
Total Retail Cost:           $400.00
Total Nett Cost:             $320.00
Additional Information:



This email confirmation includes a pdf voucher attachment. Please give your customer the attached
voucher or your own voucher with all relevant booking details. This will be required on checkin and
includes important transfer and tour information and all change and cancellation conditions.
www.nomads.com.au

                                                     Nomads Agent Online Reservation System


Cancelling a package booking:

•   Click ‘cancelled booking’ button in the top
    row

•   If cancellation falls within penalty period, a
    penalty will be applied
         Note: Most packages are fully
         refundable with more than 7 days
         notice. 7 to 4 days: 50% penalty. 3
         days or fewer and all Working Holiday
         packages: no refunds. OTHER
         EXCEPTIONS MAY APPLY.

User must accept the cancellation in the
bottom row, then click ‘Send Booking’.

Amending a package booking:

•   Please contact Nomads in Sydney on
    bookings@nomadsworld.com

Weitere ähnliche Inhalte

Mehr von Nomads

Nomads Accomodation network 2011
Nomads Accomodation network 2011Nomads Accomodation network 2011
Nomads Accomodation network 2011Nomads
 
Whale and Fraser Combo Deal
Whale and Fraser Combo DealWhale and Fraser Combo Deal
Whale and Fraser Combo DealNomads
 
Nomads package whale - fraser
Nomads package   whale - fraserNomads package   whale - fraser
Nomads package whale - fraserNomads
 
2010 MAD Book
2010 MAD Book2010 MAD Book
2010 MAD BookNomads
 
Nomads Cultural volunteer package
Nomads Cultural volunteer packageNomads Cultural volunteer package
Nomads Cultural volunteer packageNomads
 
Nomads advertising opportunities - per hostel
Nomads advertising opportunities - per hostelNomads advertising opportunities - per hostel
Nomads advertising opportunities - per hostelNomads
 
Nomads Media Kit 2010-2011
Nomads Media Kit 2010-2011Nomads Media Kit 2010-2011
Nomads Media Kit 2010-2011Nomads
 
Nomads Noosa - 2010
Nomads Noosa - 2010Nomads Noosa - 2010
Nomads Noosa - 2010Nomads
 
Nomads Hervey Bay - 2010
Nomads Hervey Bay - 2010Nomads Hervey Bay - 2010
Nomads Hervey Bay - 2010Nomads
 
Nomads Packages brochure
Nomads Packages brochureNomads Packages brochure
Nomads Packages brochureNomads
 
Nomads accommodation network brochure (outside)
Nomads accommodation network brochure (outside)Nomads accommodation network brochure (outside)
Nomads accommodation network brochure (outside)Nomads
 
Performance Management Training
Performance Management TrainingPerformance Management Training
Performance Management TrainingNomads
 
Nomads Bed Hopper Flyer
Nomads Bed Hopper FlyerNomads Bed Hopper Flyer
Nomads Bed Hopper FlyerNomads
 
Brochuer Nomads Westend
Brochuer Nomads WestendBrochuer Nomads Westend
Brochuer Nomads WestendNomads
 
Brochure Nomads Queenstown
Brochure Nomads QueenstownBrochure Nomads Queenstown
Brochure Nomads QueenstownNomads
 
Brochure Nomads Capital
Brochure Nomads CapitalBrochure Nomads Capital
Brochure Nomads CapitalNomads
 
Brochure Nomads Byron Bay
Brochure Nomads Byron BayBrochure Nomads Byron Bay
Brochure Nomads Byron BayNomads
 
Nomads Package Brochure
Nomads Package BrochureNomads Package Brochure
Nomads Package BrochureNomads
 

Mehr von Nomads (18)

Nomads Accomodation network 2011
Nomads Accomodation network 2011Nomads Accomodation network 2011
Nomads Accomodation network 2011
 
Whale and Fraser Combo Deal
Whale and Fraser Combo DealWhale and Fraser Combo Deal
Whale and Fraser Combo Deal
 
Nomads package whale - fraser
Nomads package   whale - fraserNomads package   whale - fraser
Nomads package whale - fraser
 
2010 MAD Book
2010 MAD Book2010 MAD Book
2010 MAD Book
 
Nomads Cultural volunteer package
Nomads Cultural volunteer packageNomads Cultural volunteer package
Nomads Cultural volunteer package
 
Nomads advertising opportunities - per hostel
Nomads advertising opportunities - per hostelNomads advertising opportunities - per hostel
Nomads advertising opportunities - per hostel
 
Nomads Media Kit 2010-2011
Nomads Media Kit 2010-2011Nomads Media Kit 2010-2011
Nomads Media Kit 2010-2011
 
Nomads Noosa - 2010
Nomads Noosa - 2010Nomads Noosa - 2010
Nomads Noosa - 2010
 
Nomads Hervey Bay - 2010
Nomads Hervey Bay - 2010Nomads Hervey Bay - 2010
Nomads Hervey Bay - 2010
 
Nomads Packages brochure
Nomads Packages brochureNomads Packages brochure
Nomads Packages brochure
 
Nomads accommodation network brochure (outside)
Nomads accommodation network brochure (outside)Nomads accommodation network brochure (outside)
Nomads accommodation network brochure (outside)
 
Performance Management Training
Performance Management TrainingPerformance Management Training
Performance Management Training
 
Nomads Bed Hopper Flyer
Nomads Bed Hopper FlyerNomads Bed Hopper Flyer
Nomads Bed Hopper Flyer
 
Brochuer Nomads Westend
Brochuer Nomads WestendBrochuer Nomads Westend
Brochuer Nomads Westend
 
Brochure Nomads Queenstown
Brochure Nomads QueenstownBrochure Nomads Queenstown
Brochure Nomads Queenstown
 
Brochure Nomads Capital
Brochure Nomads CapitalBrochure Nomads Capital
Brochure Nomads Capital
 
Brochure Nomads Byron Bay
Brochure Nomads Byron BayBrochure Nomads Byron Bay
Brochure Nomads Byron Bay
 
Nomads Package Brochure
Nomads Package BrochureNomads Package Brochure
Nomads Package Brochure
 

Kürzlich hochgeladen

Planning a Memorable Day What to Look For In Murrells Inlet Fishing Charters
Planning a Memorable Day What to Look For In Murrells Inlet Fishing ChartersPlanning a Memorable Day What to Look For In Murrells Inlet Fishing Charters
Planning a Memorable Day What to Look For In Murrells Inlet Fishing ChartersCrazy Sister Marina
 
Culture and Identity through English as a Lingua Franca (1).pdf
Culture and Identity through English as a Lingua Franca (1).pdfCulture and Identity through English as a Lingua Franca (1).pdf
Culture and Identity through English as a Lingua Franca (1).pdfseijibrown2
 
TOURIST & ITS TYPE &MOTIVETIONAL FACTORS & BEHAVIOR .pptx
TOURIST & ITS TYPE &MOTIVETIONAL  FACTORS & BEHAVIOR .pptxTOURIST & ITS TYPE &MOTIVETIONAL  FACTORS & BEHAVIOR .pptx
TOURIST & ITS TYPE &MOTIVETIONAL FACTORS & BEHAVIOR .pptxkittustudy7
 
A Presentation of Braga. It was made by students of school
A Presentation of Braga. It was made by students of schoolA Presentation of Braga. It was made by students of school
A Presentation of Braga. It was made by students of schoolApostolos Syropoulos
 
Nanbokucho-period, Historical Origins of Modern Japan
Nanbokucho-period, Historical Origins of Modern JapanNanbokucho-period, Historical Origins of Modern Japan
Nanbokucho-period, Historical Origins of Modern Japanseijibrown2
 
Reflective Essay for global competency certificate
Reflective Essay for global competency certificateReflective Essay for global competency certificate
Reflective Essay for global competency certificateseijibrown2
 
Culture and Identity through English as a Lingua Franca.pdf
Culture and Identity through English as a Lingua Franca.pdfCulture and Identity through English as a Lingua Franca.pdf
Culture and Identity through English as a Lingua Franca.pdfseijibrown2
 
pics from luxembourg exchange program 2016
pics from luxembourg exchange program 2016pics from luxembourg exchange program 2016
pics from luxembourg exchange program 2016seijibrown2
 
Vietnam presentation for intercultural communications class
Vietnam presentation for intercultural communications classVietnam presentation for intercultural communications class
Vietnam presentation for intercultural communications classseijibrown2
 
Reflective Essay.pdf for Global Compentency
Reflective Essay.pdf for Global CompentencyReflective Essay.pdf for Global Compentency
Reflective Essay.pdf for Global Compentencyseijibrown2
 
COMPLETE BENEFITS OF RELOCATING TO CANADA 1.pdf
COMPLETE BENEFITS OF RELOCATING TO CANADA 1.pdfCOMPLETE BENEFITS OF RELOCATING TO CANADA 1.pdf
COMPLETE BENEFITS OF RELOCATING TO CANADA 1.pdfOfficial Mark Daniels
 
Traveling by Train in Sicily: A New Era of Comfort and Convenience
Traveling by Train in Sicily: A New Era of Comfort and ConvenienceTraveling by Train in Sicily: A New Era of Comfort and Convenience
Traveling by Train in Sicily: A New Era of Comfort and ConvenienceTime for Sicily
 
The West Coast Trail Presentation for SAIT international students
The West Coast Trail Presentation for SAIT international studentsThe West Coast Trail Presentation for SAIT international students
The West Coast Trail Presentation for SAIT international studentsseijibrown2
 
Do's & Don't at Turkish Airlines Mogadishu Office Address.pdf
Do's & Don't  at Turkish Airlines Mogadishu Office Address.pdfDo's & Don't  at Turkish Airlines Mogadishu Office Address.pdf
Do's & Don't at Turkish Airlines Mogadishu Office Address.pdfGlenna Glenna
 
How To Prepare For An Unforgettable Blackwater Dive In Kona
How To Prepare For An Unforgettable Blackwater Dive In KonaHow To Prepare For An Unforgettable Blackwater Dive In Kona
How To Prepare For An Unforgettable Blackwater Dive In KonaKona Ocean Adventures
 
My presentation on vietnam for Intercultural Communications
My presentation on vietnam for Intercultural CommunicationsMy presentation on vietnam for Intercultural Communications
My presentation on vietnam for Intercultural Communicationsseijibrown2
 
2024 Annual Meeting: Visit Portland, Maine
2024 Annual Meeting: Visit Portland, Maine2024 Annual Meeting: Visit Portland, Maine
2024 Annual Meeting: Visit Portland, MaineVisit Portland
 
Da Nang Tourist Attractions, VN (越南 峴港旅遊景點).ppsx
Da Nang Tourist Attractions, VN (越南 峴港旅遊景點).ppsxDa Nang Tourist Attractions, VN (越南 峴港旅遊景點).ppsx
Da Nang Tourist Attractions, VN (越南 峴港旅遊景點).ppsxChung Yen Chang
 

Kürzlich hochgeladen (19)

Planning a Memorable Day What to Look For In Murrells Inlet Fishing Charters
Planning a Memorable Day What to Look For In Murrells Inlet Fishing ChartersPlanning a Memorable Day What to Look For In Murrells Inlet Fishing Charters
Planning a Memorable Day What to Look For In Murrells Inlet Fishing Charters
 
Culture and Identity through English as a Lingua Franca (1).pdf
Culture and Identity through English as a Lingua Franca (1).pdfCulture and Identity through English as a Lingua Franca (1).pdf
Culture and Identity through English as a Lingua Franca (1).pdf
 
TOURIST & ITS TYPE &MOTIVETIONAL FACTORS & BEHAVIOR .pptx
TOURIST & ITS TYPE &MOTIVETIONAL  FACTORS & BEHAVIOR .pptxTOURIST & ITS TYPE &MOTIVETIONAL  FACTORS & BEHAVIOR .pptx
TOURIST & ITS TYPE &MOTIVETIONAL FACTORS & BEHAVIOR .pptx
 
A Presentation of Braga. It was made by students of school
A Presentation of Braga. It was made by students of schoolA Presentation of Braga. It was made by students of school
A Presentation of Braga. It was made by students of school
 
Nanbokucho-period, Historical Origins of Modern Japan
Nanbokucho-period, Historical Origins of Modern JapanNanbokucho-period, Historical Origins of Modern Japan
Nanbokucho-period, Historical Origins of Modern Japan
 
Reflective Essay for global competency certificate
Reflective Essay for global competency certificateReflective Essay for global competency certificate
Reflective Essay for global competency certificate
 
Culture and Identity through English as a Lingua Franca.pdf
Culture and Identity through English as a Lingua Franca.pdfCulture and Identity through English as a Lingua Franca.pdf
Culture and Identity through English as a Lingua Franca.pdf
 
pics from luxembourg exchange program 2016
pics from luxembourg exchange program 2016pics from luxembourg exchange program 2016
pics from luxembourg exchange program 2016
 
Vietnam presentation for intercultural communications class
Vietnam presentation for intercultural communications classVietnam presentation for intercultural communications class
Vietnam presentation for intercultural communications class
 
Reflective Essay.pdf for Global Compentency
Reflective Essay.pdf for Global CompentencyReflective Essay.pdf for Global Compentency
Reflective Essay.pdf for Global Compentency
 
COMPLETE BENEFITS OF RELOCATING TO CANADA 1.pdf
COMPLETE BENEFITS OF RELOCATING TO CANADA 1.pdfCOMPLETE BENEFITS OF RELOCATING TO CANADA 1.pdf
COMPLETE BENEFITS OF RELOCATING TO CANADA 1.pdf
 
Traveling by Train in Sicily: A New Era of Comfort and Convenience
Traveling by Train in Sicily: A New Era of Comfort and ConvenienceTraveling by Train in Sicily: A New Era of Comfort and Convenience
Traveling by Train in Sicily: A New Era of Comfort and Convenience
 
The West Coast Trail Presentation for SAIT international students
The West Coast Trail Presentation for SAIT international studentsThe West Coast Trail Presentation for SAIT international students
The West Coast Trail Presentation for SAIT international students
 
Mathura to Ayodhya Tour by Tempo Traveller
Mathura to Ayodhya Tour by Tempo TravellerMathura to Ayodhya Tour by Tempo Traveller
Mathura to Ayodhya Tour by Tempo Traveller
 
Do's & Don't at Turkish Airlines Mogadishu Office Address.pdf
Do's & Don't  at Turkish Airlines Mogadishu Office Address.pdfDo's & Don't  at Turkish Airlines Mogadishu Office Address.pdf
Do's & Don't at Turkish Airlines Mogadishu Office Address.pdf
 
How To Prepare For An Unforgettable Blackwater Dive In Kona
How To Prepare For An Unforgettable Blackwater Dive In KonaHow To Prepare For An Unforgettable Blackwater Dive In Kona
How To Prepare For An Unforgettable Blackwater Dive In Kona
 
My presentation on vietnam for Intercultural Communications
My presentation on vietnam for Intercultural CommunicationsMy presentation on vietnam for Intercultural Communications
My presentation on vietnam for Intercultural Communications
 
2024 Annual Meeting: Visit Portland, Maine
2024 Annual Meeting: Visit Portland, Maine2024 Annual Meeting: Visit Portland, Maine
2024 Annual Meeting: Visit Portland, Maine
 
Da Nang Tourist Attractions, VN (越南 峴港旅遊景點).ppsx
Da Nang Tourist Attractions, VN (越南 峴港旅遊景點).ppsxDa Nang Tourist Attractions, VN (越南 峴港旅遊景點).ppsx
Da Nang Tourist Attractions, VN (越南 峴港旅遊景點).ppsx
 

Nomads Booking System Agent Training

  • 1. www.nomads.com.au Nomads Agent Online Reservation System 1. MAKE A NEW ACCOMMODATION BOOKING Option 1: BOOK ACCOM navigation (blue menu at top of page) This button takes you straight to a new TIP! accommodation booking page Download rate guide Option 2: BOOK ACCOMMODATION ICON by clicking (Red Camel Box on homepage): the ‘View Resources’ This button allows you to search availability and link on rates for a given date and/or city homepage! Example: Search all accommodation in Cairns, Nov 17, 1 passenger
  • 2. www.nomads.com.au Nomads Agent Online Reservation System Accommodation Results Page: • Results show cheapest dorm & private rooms for each property. • Each property shows star rating. • Price for entire stay is shown, along with nightly rates. • Status: o ‘On Request’= Reply received within 24 hours o ‘Available’ = Instantly confirmed o ‘Unavailable’ = Sold out Click the button next to each hostel name for full property details, including: • Name & address • Property description • Room types & rates • Property features • Child policy or other special notes • Cancellation policy • Images Click ‘Book Now’ from Accommodation Results page or ‘Book’ from Property Information page
  • 3. www.nomads.com.au Nomads Agent Online Reservation System New Accommodation Booking form: Complete all fields: • Consultant name • Agent Reference • Pax surname and first name • Phone & email (if known) • Arrival details (if known) • Check in date Choose supplier and product name, number of passengers, and number of nights. Check out date will be automatically updated based on the number of nights entered. Rates and Specials: • Stay/pay offers will be displayed in a dropdown menu next to the product. • Stay/pay offers have a minimum and a maximum stay. For example, a 4th night free special rate is applied only if a minimum of 4 nights is booked, and only 4 nights will receive the special rate. • Additional nights can be booked at the normal rate by clicking ‘Add New Row’. • In this example, 4 nights are booked at the special rate, and 1 night at the normal rate.
  • 4. www.nomads.com.au Nomads Agent Online Reservation System Overlapping Rates: • Some products contain rate changes from season to season. This will be shown in the product row by a message stating: This booking contains overlapping rate periods This will account for the total price not equalling the price per night x the number of nights. In this example, 10 nights at $28 would total $280, but the price drops on April 1, 2010, resulting in a price of $271.
  • 5. www.nomads.com.au Nomads Agent Online Reservation System Making Special Requests: Use COMMENTS (top) box to make special requests/notes. These will be visible to your Pax requests female dorm customer. INTERNAL COMMENTS field will not be shown to the hostel or to your customer. SUPPLIER ONLY COMMENTS will be shown to the hostel, but not to your customer. Confirming a booking: Click the payment authorisation box at the bottom of the page, which will display the agent nett cost and the total retail booking cost. Then, click ‘Send to Hostel’. Agent is liable for any applicable cancellation penalties and all terms & conditions once the booking is TIP! Making multiple sent. bookings for the same guest? Choose ‘New Accommodation Booking for this customer’ in the ‘Show this page next:’ list at the bottom of the screen!
  • 6. www.nomads.com.au Nomads Agent Online Reservation System Confirmations & vouchers: Agent will receive confirmation with the following details: Nomads Booking Number: 109648 Customer name: Garza, Carissa Agent Reference: 1234 Pax: 1 Supplier: TEST HOSTEL Product: [1 x person] TEST DORM Supplier Phone: 9280 4110 Supplier Address: 123 Main Street Total Retail Cost: $20.00 Total Nett Cost: $16.00 Check In: 25 Mar 2010 Check Out: 26 Mar 2010 Additional Includes breakfast Information/Extras: Cancellation Policy: Within 48 hours, 1 night How to get to the hostel Arrival Details: This email confirmation includes a pdf voucher attachment. Please give your customer the attached voucher or your own voucher with all relevant booking details. This will be required on checkin. Find a booking: • Click ‘Find Booking’ in top menu bar
  • 7. www.nomads.com.au Nomads Agent Online Reservation System Cancelling an accommodation booking: • Click ‘canx’ button in the product row • If cancellation falls within penalty period, a penalty will be applied • The user must accept the cancellation in the bottom row, prior to clicking ‘Save booking & Send Request’ Booking was 4 nights, amending to 3 nights Changing an accommodation booking: Note: This procedure is to change dates, pax numbers, or room types ONLY. To change property, please cancel old booking and create a new booking. • In an existing booking, simply change the dates and/or room type and/or passengers. • In ‘Supplier Only Comments’, include the previous booking details, e.g.: o ‘Booking previously for 2 pax, now only 1’ o ‘Previous arrival date 1/12, now 2/12’ • Click ‘Send to Hostel’
  • 8. www.nomads.com.au Nomads Agent Online Reservation System 2. MAKE A NEW PACKAGE BOOKING Option 1: BOOK PACKAGE navigation (blue menu at top of page) or Option 2: BOOK PACKAGE ICON (Red Camel Box on homepage): Search packages: • Choose agent booking location • Choose package location – this will filter the available packages in the next dropdown menu • Choose package name • Choose Travel Date & Number of pax • A ‘snapshot’ lists inclusions for your selected package
  • 9. www.nomads.com.au Nomads Agent Online Reservation System STEP 1: Select date for tour/package components (excluding accommodation) • Some package components do not need to be confirmed ahead of time, such as transfers, meals, and open dated entry tickets. These can be left ‘Open’ • Some tour components can have the date confirmed now or left ‘Open’, such as full day tours to the Blue Mountains, dive trips, etc. If the date is green, it is available to confirm immediately. Selecting a date will book a seat. Selecting the ‘Open’ button does not book a seat. The customer must book this tour anytime prior to, or on, arrival. Availability is not guaranteed. • Choose your accommodation type in the last step and click the ‘Next’ button
  • 10. www.nomads.com.au Nomads Agent Online Reservation System STEP 2: Book your accommodation • If the date is green it is available to confirm immediately • If a date is selected in this step, the supplier will be advised of the booking Alternatively…. • Leaving the Open button ticked means the customer must book the accommodation at a later time. Note: Open dated bookings do not guarantee availability and should be booked at least 7 days in advance. Closeouts apply in some locations – be sure to advise customer! Click ‘Next’ to proceed.
  • 11. www.nomads.com.au Nomads Agent Online Reservation System STEP 3: Complete passenger details Complete all mandatory fields • Pax Surname • Pax First Name • Phone & email & country (optional unless booking a Working Holiday packages) This page also reviews the price and number of passengers. Then, click ‘Next’. STEP 4: Confirm the booking • In Package Details section, enter Agent Reference & consultant name • Each component shows as ‘Open Dated’ or the date that will be confirmed • Confirm the nett and retail cost of the package in order to confirm the booking. Check this payment authorisation box and click ‘Send Booking’ to complete the booking. Penalties may apply to cancel a booking once this is done.
  • 12. www.nomads.com.au Nomads Agent Online Reservation System Confirmations & vouchers: Agent will receive confirmation email with the following details: Nomads Booking Number: 110878 Agent ref: 1234 Customer name: booking Test Pax: 1 Package: Test Package One Total Retail Cost: $400.00 Total Nett Cost: $320.00 Additional Information: This email confirmation includes a pdf voucher attachment. Please give your customer the attached voucher or your own voucher with all relevant booking details. This will be required on checkin and includes important transfer and tour information and all change and cancellation conditions.
  • 13. www.nomads.com.au Nomads Agent Online Reservation System Cancelling a package booking: • Click ‘cancelled booking’ button in the top row • If cancellation falls within penalty period, a penalty will be applied Note: Most packages are fully refundable with more than 7 days notice. 7 to 4 days: 50% penalty. 3 days or fewer and all Working Holiday packages: no refunds. OTHER EXCEPTIONS MAY APPLY. User must accept the cancellation in the bottom row, then click ‘Send Booking’. Amending a package booking: • Please contact Nomads in Sydney on bookings@nomadsworld.com