1. Good Afternoon! Classification and Importance of Operations Management

3. The planning, organizing, controlling, and directing, of systems or processes that create goods and/or services. Operations Management :

4. Organization of the Operations Function Operations Marketing Finance

22. Examples of Distinctive Competencies 711, Mercury Drug, Service Stations, Banks/ATMs Convenience Location Disneyland, IBM Superior Customer Service Burger King, Emergency Rooms Jollibee, Supermarkets Variety Volume Flexibility Domino’s Pizza, UPS FedEx Rapid Delivery On-time Delivery Time Five Star Hotels, Cadillac Kodak, Xerox High Performance Consistent Quality Quality Motels, Thrift Shops Low cost Price Company/Service Competency Type

33. Implications for the Manager?

34. Thank you & Good Afternoon