HOTELS & ACCOMMODATIONS
BENEFITS OF TRAVELIFE CERTIFICATION
– Helps cut costs on overheads like energy, water and waste
Improved customer experience
– Tour operator research shows customers rate Travelife
properties higher than others.
Comprehensive, practical support
– Help to prepare for audit and achieve certification status.
– Case studies and training seminars.
Supports the local economy
– Supports local people, culture and economy by ‘buying,
employing and promoting local’.
HOTELS & ACCOMMODATIONS
CONSUMERS ARE LOOKING FOR AUTHENTIC HOLIDAYS
Increasing demand for
ABTA Consumer Trends
71% of customers will make
eco-friendly travel choices
in next 12 months
Holidaymakers feel better
environmentally and socially
HOTELS & ACCOMMODATIONS
To learn more about Travelife
+44 (0)20 3693 0160
Hinweis der Redaktion
To build confidence at the heart of travel.
Confidence for companies to trade and invest; confidence for consumers to book; confidence that the industry is building a sustainable future.
This has been included to explain to delegates that Travelife is here to provide support to the tourism industry as well as the properties who work towards certification. Additionally, Travelife for Hotels & Accommodations was developed by the travel industry for the travel industry, so it’s a perfect fit for properties who are working with tour operators like Thomas Cook.
Please give a brief explanation of the triple bottom line of sustainability and why it makes good business sense to manage all three together. Emphasise that many of Travelife’s competitors do not cover all of these, therefore we are a stronger system than Green Key, ISO14001 or the European Eco-Label for Tourism, as well as being favoured by tour operator partners.
As a result we have a checklist we use to inspect hotels, 163 criteria covering all of those areas.
European Parliament and Commission
Endorsement in new EU Tourism Framework
Funding throughout Travelife’s development – TourCert, INTOUR and CSR-TOUR
ECTAA tool of choice
Strong support from ANVR and others…
Global Sustainable Tourism Council (GSTC)
Ljubljana – preferred certification scheme to support their status as Green Capital of Europe 2016
Rainforest Alliance – in partnerships with Travelife to mutually recognise each other’s certifications
Please briefly explain the certification process, including:
Register: either on the website or by completing the application form that can be sent to hotels after the event. Once registered on the website, hotels receive an email confirming their username and password, allowing them to log into the website.
Subscribe: either by requesting an invoice on the website by logging in or by emailing the Travelife office
Support: once subscribed, hotels are required to fill out the online self-assessment checklist. The checklist will help them to understand what parts of the Travelife criteria they do not meet. To support hotels, Travelife offers members a set of materials to help them to prepare for their audit. The materials include briefing notes on how to prepare for audit, factsheets on the main areas of the checklist, as well as forms and templates – all of which will help them to understand the specific Travelife requirements, such as energy management or child protection
Audit: once a hotel has completed and submitted their online checklist and provided the mandatory documentation, then they can be audited. An auditor will contact them to discuss an appropriate date for their audit and will then visit them for 4-6 hours. At the audit, they will meet with the Travelife team, senior management and staff, as well as reviewing documentation and front- / back-of-house areas of the hotel, such as reception, guest rooms, the kitchens and the pools. Once the auditor has finished their visit, they submit a report to Travelife which is then reviewed and verified
Award: once the report has been verified, Travelife will contact the hotel to explain the outcome of their audit. If they have met the requirements of the Travelife criteria, they will achieve a Gold certification. If not, they will have 30 days to improvements in place and provide evidence that they have met the criteria requirements
You can also mention the briefing note that gives a much more detailed overview to the certification process. Please emphasise that this material is only available once a hotel is a member of Travelife.
800 audits the last 12 months, 2,2 every day of the year, we build capacity locally with 40+ auditors based all around the world, local experts, speaking the local language, etc. – Audits every 2 years and always onsite.
Reducing costs: when you start to understand how much you are spending on your energy and water use and the potential you may have to save, you will probably save money that can either be reinvested in improvements or simply added to your business profits
Improved customer experience: you will find that once you have involved your staff in TL, they will become more committed to helping your property to achieve its business objectives. Often staff that work for TL properties feel more valued because they feel involved. This reflects in the way they deal with guests, meaning that they get a much better service
Comprehensive, practical support: you have already seen the online checklist, together with our support materials and the auditor feedback, giving you personalised information on how you can enhance your sustainability activities
Guests / consumers are becoming more interested in sustainability and want to stay in accommodations that are managing their environmental and social performance.
You can also just
716 Gold certified properties across the world, most of which are in Europe