1. Professional Development Series

2.
PDS
SESSION
3
Track
3A:
Mastering
IQ,
EQ,
and
CQ
to
Create
Op9mal
Career
Balance
Facilitator:
Nancy
Kazdan,
Founder
&
CEO,
Market
Share
Interna:onal
Panelists:
Sandra
Hurse,
Senior
Vice
President,
Global
Head
Talent
Acquisi:on,
Global
Banking
and
Markets,
Bank
of
America
Obie
McKenzie,
Managing
Director,
BlackRock
The
Rev.
Dr.
Richard
L.
Tolliver
–
President
and
CEO
of
St
Edmunds
Redevelopment
Corp.

3. The Professional Development Series
Session
Agenda
• Welcome
• Video
• Hear
from
the
Panelists
• Overview
EQ
+
CQ
• Group
Sessions
• Repor:ng
• Process
Feedback
• Thank
You

4. Mul:ple
Intelligences
EQ
CQ
IQ

5. Session
Goal
&
Ac:vity
• The
session
overarching
goal
is
to
create
awareness
of
the
importance
of
balance
all
three
and
will
focus
on
EQ/CQ
to
help
par:cipants
think
about
ways
that
they
can
incorporate
IQ/EQ/CQ
into
their
career
success.
• As
an
experien:al
ac:vity
each
of
three
tables
will
do
a
different
take
on
EQ/CQ
with
a
vigneVe
moderated
by
one
of
the
panelists.
• To
keep
everyone
engaged,
par:cipants
will
brainstorm
strategies
which
forms
the
basis
of
the
response
to
the
vigneVe.
• Think
about
your
organiza:on,
influencing
management
decisions,
working
with
teams
up/down/across
the
org,
blending
EQ/CQ
for
career
success.
• At
the
end
of
the
session
people
can
walk
away
with
Communica)on
Dynamics
as
ac:ons
to
implement
EQ/CQ
effec:veness
for
their
career
and
organiza:onal
success.

6. EQ
CQ
IQ
• Focus on developing
cognitive abilities; more
academically oriented
• Generally thought to be
established at birth
• Has been traditionally
used to predict potential
for one’s success
• Allows development of
needed knowledge base
• Enables development of
technical skills and
abilities
• Enables conceptual
thinking
• Focus on developing an
understanding of an ability to
manage emotions
• Can be enhanced
throughout life
• Recently understood to be an
important predictor of one’s
potential for success
• Fosters understanding and
management of your own
emotions
• Promotes positive
relationships
• Increases self-motivation and
drive
• A person’s capability for
successful adaptation to new
cultural or unfamiliar settings
• Focus on developing cross cultural
agility; more social awareness
three key parts:
• Cultural Strategic Thinking
(what you think and how you
solve problems)
• Motivation (energized and
persistent actions)
• Behavior (adaptive actions
and behaviors)
• Generally thought to be evolve
with time and life experiences
• Has been historically used to
sustain relationships and social
group acceptance
• Allows development of “in-group”
knowledge and acceptance
• Enables development of
declarative knowledge or
knowledge about the state of
things
• Valued as a strategic,
competitive advantage for
building mutual beneficial
relationships
Mul9ple
Intelligences

7. IQ
+
EQ
+
CQ

8. Cultural
Intelligence
Quo:ent
(CQ)
CQ
defined
as
the
degree
to
which
you
can
func:on
effec:vely
in
a
variety
of
cultural
contexts.
An
individuals
ability
to
func:on
effec:vely
across
na:onal,
ethnic
and
organiza:onal
cultures.
Here’s
what
you
can
do:
ü Find
the
mo9va9on
ü Prepare
for
your
encounter
ü Reflect
on
everything
you
experience
ü Act
smart
in
the
right
context
hQps://www.youtube.com/watch?v=JJ_LclEJU8k
Professional Development Series

9. Cultural
Intelligence
Quo:ent
(CQ)
4
Capabili9es
You
can
gain
personal
insight
simply
by
thinking
about
your
own
CQ
capabili:es
in
each
of
the
following
areas:
CQ
Drive
The
level
of
interest,
drive,
and
mo:va:on
to
adapt
inter-­‐culturally.
CQ
Knowledge
The
level
of
understanding
about
how
cultures
are
similar
and
different.
CQ
Strategy
The
degree
to
which
one
is
mindful,
aware
and
able
to
plan
for
mul:cultural
interac:ons.
CQ
Ac9on
The
degree
to
which
one
can
appropriately
change
verbal
and
nonverbal
ac:ons
by
drawing
upon
a
repertoire
of
behaviors
and
skills.
Professional Development Series

11. Emo:onal
Intelligence
Quo:ent
(EQ)
What I see What I do
With me
Self Awareness
• Your ability to accurately perceive your
own emotions and stay aware of them
as they happen
• This includes keeping on top of how
you tend to respond to specific
situations and people
Self Management
• Your ability to use awareness of your
emotions to stay flexible and positively
direct your behavior
• This means managing your emotional
reactions to all situations and people
With
others
Social Awareness
• Your ability to accurately pick up on
emotions in other people and get what
is really going on
• This often means understanding what
other people are thinking and feeling
even if you don’t feel the same way
Relationship Management
• Your ability to use your awareness of
your emotions and the emotions of
others to manage interactions
successfully
• This includes clear communication
and effectively handling conflict
E

12. Communica:on
Dynamics
4
Types
of
Listening
5
Types
of
Ques9ons:
•
The
Not
Interested/Non-­‐Listener
•
Open
Ques:ons
•
Feeling-­‐Finding
Ques:ons
•
Delibera:ve/Evalua:ve
Listener
•
Analy:cal
Ques:ons
•
The
Empathic
Listener
•
Clarifying
Ques:ons
•
Closure
Ques:ons
•
The
Marginal
Listener

13.
Thank
you
to
everyone
for
your
contribu:on!

14. Professional Development Series