Kano Analysis

Contents: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Introducing the Concept ,[object Object],[object Object],[object Object],[object Object]

Defining the Concept ,[object Object],[object Object]

Defining the Concept Cont. ,[object Object],[object Object],[object Object],[object Object],[object Object]

Defining the Concept Cont. ,[object Object],[object Object],[object Object],[object Object]

Basic Kano Graph Satisfaction dissatisfaction Or Delight Factors

Refining the Model ,[object Object],[object Object]

Refining the Model Continued ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Refining the Model Continued Satisfaction Dissatisfaction Indifference Dissatisfy

Refining the Model Cont. ,[object Object],[object Object],[object Object]

Revising the model Critical Highly Attractive High Value Added Dissatisfaction Satisfaction

How Kano Analysis works? ,[object Object],[object Object],[object Object],[object Object],[object Object]

Evaluating the Model ,[object Object],[object Object],[object Object],[object Object],[object Object]

Evaluating the Model ,[object Object],[object Object],[object Object],[object Object]

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