2. WHAT IS E-MAIL ETIQUETTE?
“ Email Etiquette refers to the principles of
behavior that one should use while writing and
replying to email messages.”
Express (and impress) Effectively
Project a Professional Attitude
3. E-MAIL HEADERS
Use Smart subject lines
Clear and specific
To: Only relevant people should be addressed in To field
CC: Should be used when you want some people to be in the
loop without them having to take any action on the mail
5. E-MAIL RULES!
Be Sure to Have a courteous greeting and closing.
Be Concise and To the Point - Avoid Long sentences
Re-Read the mail before you send it
Use Proper Grammar, Punctuation and beware of Spelling
Do Not Write in CAPITALS (unless you want to shout at
Reply to the Original Thread when replying to a mail
6. E-MAIL RULES!
Do Not Overuse ‘Reply To All’ option
Do Not Mark the WWW (Whole Wide World)
Do Not use Abbreviations (except for formally accepted ones –
Do not send Personal messages from your Official ID.
Be Careful with Formatting (fonts, colors, etc.)
Always acknowledge a mail.
7. E-MAIL RULES!
Do Not Forward Chain letters (No. You will not be unlucky if
you do not send the chain mail to 13 people!)
Do Not send or forward mails containing offensive, racist or
Keep the Gender neutral