2. About Al-Faris National Investments Company A publicly-listed Company (ASE:CEBC) with a capital of US $48 million Invests in leading companies specialized in management and business consulting, information technology, human capital development and outsourcing. Possesses over 27 years’ experience and hundreds of projects delivered Possesses intellectual capital that spans diverse industries, enabling more than 570 professionals to integrate and deliver successful, innovative consulting and technology solutions, Offices in Jordan, Jeddah, Riyadh, Dubai, Abu Dhabi and Doha, along with a large network of partner that extends to most of the MENA markets. Owner of Optimiza, MenaITech and Optimiza Academy
3. About Optimiza Academy A subsidiary of Al-Faris National Investment Co. PLC (ASE:CEBC) – with headquarters in Amman, Jordan B2B Learning & Human Performance Improvement Provider of Human Capital Development and Talent Management solutions to public & private sectors organizations in the MENA region, through the execution of results-based integrated solutions and consulting services in business, management & ICT domains We design our solutions to meet each organization’s needs and strategic objectives, to be implemented by our large pool of qualified professional practitioners
4. Optimiza Academy Projects Our solutions are executed by high caliber professionals and managed as projects according to the best practices and standards of the Project Management Institute (PMI) Our projects aim to achieve clear, positive and measurable results through establishing constructive partnerships with the organizations willing to invest in their human capital We ensure that all our projects are: Based on competencies Based on the client’s vision, mission, values and strategy Based on the client’s organization culture Measurable to guarantee highest Return on Investment (ROI)
5. Optimiza Academy Services Human Capital & Talent Management Consulting Measurements & Reports Organizational Excellence Learning & Development Training Outsourcing
6. We apply our own methodology which is based on ADDIE in order to ensure achievement of the set objectives related to the training and development programs towards highest ROI. Our Instructor-Led Training is based on interactive sessions including case studies, role playing, games, exercises, tests, etc… We provide our services through 3 types of services including: Partnership-based development programs. Customized in-house training. Public courses & workshops. We cover the following 3 main domains including: Business & Management Skills. Information Technology Skills. Project Management Sills. Learning & Development
9. Some Business & Management Topics Learning & Development Selling skills Customer service skills Caring for customers Handling customers objections Positive thinking Advanced interpersonal communication Appraising performance Business writing Closing the telephone sale Conducting meetings Creative thinking techniques Creativity & Innovation E-Mail etiquette Finance for non-financial managers Creating feasibility studies Creating business plans Interviewing skills Managerial leadership Negotiating skills Stress management Train the trainer Train the mentor Time management Problem solving Decision Making Communication Strategies Presentation skills Change Management Team Building Managing teams Creative thinking Delegating effectively Motivating people HR for non-HR Managers
10. Project Management Skills Learning & Development Optimiza Academy is a Registered Education Provider (REP) of the Project Management Institute - PMI Optimiza Academy has succeeded in accrediting many of its management programs by PMI which enables certified PMP’s and PgMP’s to acquire Professional Development Units (PDU’s) in order to preserve their accreditations.
11. Information Technology Skills Learning & Development Microsoft Development Microsoft.Net 2008 Implementing a Microsoft SQL Server Microsoft Networking Microsoft Server 2003 –MCSE Microsoft Server 2008 –MCTS, MCITP Microsoft Exchange 2007 Microsoft ISA Maintaining a Microsoft SQL Server Microsoft Enterprise Project Management –EPM Microsoft Project 2007 Professional Microsoft Project 2007 Server Microsoft SharePoint 2007 Implementing Windows SharePoint Services Implementing Microsoft Office SharePoint Server Developing Windows SharePoint Services Applications Microsoft Certified Business Management Solutions Specialist for Microsoft Dynamics GP Microsoft CRM 3.0 Microsoft Office 2007 Windows and Applications Windows Vista Word Processing Using Microsoft Word 2007 Power Presentations Using Microsoft PowerPoint Spreadsheets Using Microsoft Excel 2007 Microsoft Outlook 2007 Microsoft Office Advanced Microsoft Excel –Advanced, VBA (Macros) & Financial Modeling. Microsoft Access – Advanced and VBA Microsoft Word – Advanced Information Security CompTIA IT Infrastructure Library ITIL The Control Objectives for Information and related Technology (COBIT) Cisco Technologies –CCNA, CCNP and CCSP ORACLE –DBA 11g, Development PHP and MySQL UML and Object Oriented
12. We offer our clients contemporary consulting services that contribute to the attraction, development and retention of their human capital based on competencies related to their jobs and roles within the organization. Our capabilities include: Competencies Frame Work Design Selection Assessment Learning Needs Assessment Learning & Development Strategies Career Path Development Succession Planning Job Analysis & Performance Management Incentives & Rewarding Design Other services related to talent management activities. Human Capital & Talent Management Consulting
13. We value the needs of medium and large corporations to reduce non-value added distractions in their business processes to focus on their core business and expand their ability to deliver more learning to their employees with measurable impact on their job applications. Our Training Outsourcing service includes the following: Training Needs Assessment aligned with Talent Management Activities. Training logistics. Training materials management. Learning centers infrastructure management. Vendors and facilitators identification and management. Tracking employee’s learning impact. Other related services. Training Outsourcing
14. Our Customer Service Surveys (CSS), and Mystery Shopping Program (MSP) are premium solutions for private & public sector organizations who care about ensuring customer service quality and excellence CSS & MSP contribute to measuring quality of retail and government services, or to gathering specific information about products and services Our mystery shoppers act as normal customers or citizens to perform specific tasks – such as acquiring or purchasing service/product, asking questions, registering complaints, collecting or renewing government related documents, or playing other scenarios – and then provide detailed reports and feedback about their experiences Our Employee Satisfaction Surveys (ESS) measures employees attitudes across the Organization as well as it contributes to aligning management and employees expectations in order to facilitate greater productivity and to ensure a healthy organizational culture. CSS, MSP and ESS are based on best practices and international standards Measurements & Reports
24. Organizational Excellence Assessment Services We undertake Business Excellence Assessments ranging in scope from those with a strategy delivery focus to those with an operational performance focus, and in depth from a high level view to a detailed analysis. We assess all sizes of organizations from the large multi-nationals to the smallest organization employing just a few people, and from all sectors, both Private and Public, for profit and not for profit. We can assess a single site, multiple sites or all sites. Every assessment is designed to meet the specific needs of the client. We are specialized in helping organizations having ambitions to gain public recognition for their achievements through - for example applying for and winning Awards such as the following prestigious Awards: Abu Dhabi Award for Excellence in Government Performance. Dubai Government Excellence Award King Abdullah II Award for Excellence King Abdulaziz Quality Award Makkah Award for Excellence EFQM Recognized for Excellence (Worldwide).
29. Selected Success Stories: Optimiza Academy implements “Optimize Your Bank’s Retail Team” program at Bank Audi - Jordan Optimiza Academy executes a Performance Management Development program and Desktop Applications training for Bank of Khartoum - Sudan Optimiza Academy develops and executes a ‘Sales Strategies and Leadership’ program for Al Talayi (Bridgestone Tires) – Saudi Arabia Optimiza Academy implements “Optimize Your Team’ program” at NatHealth - Jordan Optimiza Academy conducts Change Management workshop at Royal Commission of Jubail & Yanbu – Saudi Arabia Optimiza Academy trains and examines 114 employees from the Ministry of Education - Jordan
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31. Optimiza Academy signs a 1-year Mystery Shopping contract with Aqaba Special Economic Zone Authority (ASEZA) - Jordan
32. Optimiza Academy implements “Optimize Your Customers Service” Program at Social Security Corporation - Jordan
33. Optimiza Academy conducts “Financial Modeling using MS Excel” for senior Financial Managers at Alesayi Group – Saudi Arabia
34. Optimiza Academy implements “Optimize Your Managers” & “Optimize Your Team” Programs for 2,000 employees at Kenana Sugar Co. - Sudan
