Interpersonal Managing Conflict

Conflict Conflict exists when individuals who depend on each other express different views, interests, or goals and perceive their views as incompatible or oppositional.

Conflict is ,[object Object],[object Object],[object Object]

Types of Conflict ,[object Object],[object Object],[object Object],[object Object],[object Object]

Types of Conflict ,[object Object],[object Object],[object Object],[object Object],[object Object],Conflicts become complicated when they escalate to involve values and egos.

Styles of Conflict Management ,[object Object],[object Object],[object Object]

Styles of Conflict Management (continued) ,[object Object],[object Object]

Conflict Styles High concern for self High concern for other Accommodating Collaborating Compromising Withdrawing Forcing

Collaborative Conflict Management ,[object Object],[object Object],[object Object],[object Object],[object Object]

Approaches to Conflict Both parties feel satisfied Win/Win Neither party gets satisfaction Lose/Lose The other party gets satisfaction Lose/Win One party gets satisfaction Win/Lose

Initiating Conflict Using Communication Skills ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Responding to Conflict Using Communication Skills ,[object Object],[object Object],[object Object],[object Object],[object Object]

Constructive Communication Unproductive Communication ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Constructive Communication Unproductive Communication ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],(continued) ,[object Object],[object Object]

Mediator An uninvolved third party who serves as a neutral and impartial guide, structuring an interaction that enables the conflicting parties to find a mutually acceptable solution to their problems.

Mediating Conflict Using Communication Skills ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Learn from Conflict Failures ,[object Object],[object Object]

How We Manage Conflict Affects: ,[object Object],[object Object],[object Object]

Interpersonal Managing Conflict

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