1. P A U L
Address
Birthplace
Runcorn Q 4113
Mobile
Australia
Email
Career Portfolio
D E M O N S T R A T E D
N G
0421 500 086
paul.ys.ng@gmail.com
http://www.ngpaul.byethost14.com/portfolio
S T R E N G T H S
Stakeholder engagement: Built and sustained strong relationships to boost buy-in, motivate teams
to accomplish goals, drive change and liased between technical and business groups.
Advisory skills:Advised managers and directors in making key decisions for increasing business
performance and program and project management maturity.
Presentation skills: Spoke at forums, led workshops and chaired meetings to increase business
investment, achieve consensus and train staff, with audiences of 20 to over 300 in size.
Writing skills: Experience in writing and designing newsletter articles, brochures, liability waivers,
program and project reports, estimate briefs, memorandums for approval and training manuals.
Support and coordination: Assisted managers and directors in governing a portfolio of 25
programs and 69 projects valued at $54 million, coordinating programs and projects impacting over
6000 staff as well as organising events for over 700 attendees.
Learning and development: Trained teams on content management, scheduling and Microsoft
Office Suite, either one-on-one or in a group of over 20 people.
Research and analysis: Demonstrated experience in researching and analysing data and results in
order to draw accurate conclusions based on evidence.
Time management: Proven track record in prioritising activities and managing time successfully in a
frequently changing environment with competing priorities.
E D U C A T I O N
2011
Prince2 Foundations 2009 Certificate
TPG Academy
2012
Microsoft Project 2003 Certificate
IT Training Solutions (ITTS)
2003-2007
Bachelor of Engineering (Telecommunications)
Queensland University of Technology
First Class Honours, Course GPA – 6.625 (scale 1-7, 7 highest)
P R O F E S S I O N A L
E X P E R I E N C E
Event and Organisational Coordinator / Learning and Development Officer
Ablaze Ministries International
2006 – 2013
Led and assisted in coordinating camps, conferences and events of up to 700 local and international
attendees. Worked with teams in strategising and forward planning for the future growth of an
organisation of over 60 members.
Roles and Responsibilities
Coordination
Motivated and inspired teams by assisting leaders to impart the vision and
and Training
purpose of the organisation and empower teams to understand their roles and
contribution to the organisation’s success.
Led and facilitated meetings and brainstorming sessions for groups of 20 people
to increase buy-in, encourage higher quality options and achieve consensus.
Formed teams based on personality fit and skill mix, whom I delegated
responsibilities to, followed up for updates and partnered with to drive change
and resolve issues.
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2. Engaged with venue owners to confirm that facilities met the events’ needs,
collected quotes for price comparison and booked venues.
Developed event programs based on resource availability and event objectives,
and tailored programs based on feedback.
Provided one-on-one and group training on scheduling tools used for developing
event programs, rostering teams as well as booking rooms and equipment.
Allocated budgets to teams and managed finances to enable Ablaze Ministries
International to break even from conferences as planned.
Assisted in distributing guest packs, organising meals, managing waste,
handling registrations and arranging seating for over 700 guests.
Writing,
Analysis and
Marketing
Organised the conduct of surveys as well as analysed and simplified complex
findings for presentation to an audience of varying ages and professions.
Wrote and designed newsletter articles, brochures and liability waivers to
strengthen an events’ image and promote events nationally and internationally.
Strategically utilised social media and online publishing platforms such as
FaceBook, Instagram, Issuu and Prezi to boost the public awareness of events.
Achievements
Lead camp coordinator for Ablaze Camp 2013, which was ranked in the top 10 events of Gold
Coast by Hugecity Australia. Online publications reached over 1600 views across the globe.
Please refer tohttp://www.ngpaul.byethost14.com/portfolio/for a collection of my work with Ablaze
Ministries International.
Project Coordinator (AO4/3) – Program and Project Delivery
Department of Communities, Child Safety and Disability Services
2012 – 2013
Assisted in coordinating the technical upgrade, training and support of over 6000 staff from Windows
XP and Microsoft Office 2003 to Windows 7 and Microsoft Office 2010. Provided support for a
program composed of up to 13 concurrent projects.
Roles and Responsibilities
Stakeholder
Followed up on managers and directors regarding their project reporting
Engagement
deadlines as well as confirmed decisions made and verified the progress of
actions assigned during board meetings.
Partnered with business coordinators to identify, understand and gather the user
requirements of over 6000 staff.
Liaised between businesses and learning and development teams to ensure
training manuals and workshops were developed in accordance to staff needs.
Built and sustained relationships with stakeholders by providing and receiving
positive and constructive feedback, either in a one-on-one or group setting.
Assisted in actioning feedback from stakeholders by refining technical upgrade
and staff training processes in order to minimise interruptions to business as
usual and reduce staff learning curves.
Tactfully leveraged relationships to drive change and fast track progress in order
to meet objectives and pressing deadlines.
Program and
Project Support
Collaborated with my manager and team to plan, manage and deliver programs
and projects to agreed requirements in spite of competing priorities.
Worked alongside managers and directors to schedule programs and projects
as well as assess and refine process maps using Microsoft Visio.
Identified and analysed program and project issues as well asresearched and
assessed viable solutions.
Advised directors, managers and teams in making key decisions to improve
business performance and program and project management maturity.
Translated complex data into comprehensible tables and graphs for reports
presented to managers and directors, using Microsoft Excel.
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3. Prepared project plans, estimate briefs, memos for approval, agendas and
discussion papers for presentation to boards as well as developed factsheets
and manuals for staff training.
Monitored and coordinated the monthly reporting of project highlights by
managers and analysed these reports to produce program highlight reports.
Redesigned web interfaces as well as wrote and published online documents,
and information on programs and projects using SharePoint and TeamSite.
Recorded minutes and prepared documents forboard meetings with up to 13
directors and managers making decisions and assigning actions in a meeting.
Scheduled meetings with staff, managers and directors as well as booked
rooms, overhead projectors and laptops using Microsoft Outlook.
Reported change requests and technical issues using BMC Remedy, and
followed up on IT Service Desk to confirm the progress of Remedy jobs.
Project Officer (AO3) – Program Management Office
Department of Communities, Child Safety and Disability Services
2011
Assisted in defining and maintaining program and project management standards as well as
functioning as a source of documentation, guidance and metrics on program and project management
for a portfolio of 25 programs and 69 projects worth approximately $54 million.
Higher Duties
Project Officer (AO4) for Integrated Client Management System (ICMS) project.
Executive Officer (AO4) for the General Manager of Program and Project Delivery (PPD).
Roles and Responsibilities
Stakeholder
Engagement
Program and
Project Support
Information
Management
Identified key stakeholders, assessed their interest and influence, and tailored
my communication accordingly in order to :
 Gain support and reach consensus on requirements.
 Ensure stakeholders understood the benefits and tradeoffs of decisions and
actions for meeting different requirements.
Delivered clear and succinct speeches at forums of over 300 people to
successfully encourage business investment.
Led workshopson content management and stakeholder engagement using
clear verbal and non-verbal communication aids to engage attendees and
minimise the learning curve of staff.
Planned, managed and delivered projects from Start Up to Delivery in
accordance to agreed requirements and in a frequently changing environment.
Identified and analysed program and project issues as well as researched and
assessed viable solutions and best-practice standards.
Collaborated with the manager in rescheduling programs and projects to reflect
changing priorities, using Microsoft Project.
Redesigned web interfaces as well as wrote and published online documents
and information on Prince2 and MSP management standards and staff training,
using SharePoint and TeamSite.
Prepared HR strategy reports as well asprogram and project highlight reports.
Developed VBA macros to manage databases and generate reports as well as
consolidate and cleanse data in Microsoft Excel. Thus, significantly reducing the
number of staff and hours required to maintain databases.
Achievements
Played a key role in boosting the department’s management maturity in accordance to the
Portfolio, Program and Project Management Maturity (P3M3) model. Portfolio management
achieved a rating of 4, whilst program and project management achieved ratings of 3.
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4. S C H O L A R S H I P S
2006
CEED Scholarship (Industry Project) – Rinstrum
2007
Research Scholarship – Queensland University of Technology
S O F T W A R E
S K I L L S
Name
Proficiency
Documentation:Microsoft Office Suite including Visio, Adobe Acrobat
Advanced
Scheduling: Microsoft Project
Intermediate
Web Design: WordPress.org, Wix, TeamSite and SharePoint
Intermediate
IT Service Desk Requests:BMC Remedy
Intermediate
Image and Video Design: Adobe Photoshop and Premiere
Intermediate
P R O F E S S I O N A L
D E V E L O P M E N T
Year
Training
Organisation
2012
Executive Correspondence
Dept. of Communities, Child
Safety and Disability Services
2012
Advanced Prince 2
Yellowhouse
2012
Stakeholder Engagement and Change Management
VM Learning
2011
Business Skills and Time Management
VM Learning
2011
Project Management: An Introduction
Tanner James
E X T R A C U R R I C U L A R
2006 – 2012
Christmas 4 Kids Volunteer - Hands of Hope
(2006 Community Event of the Year)
2006 - 2007, 2011
Dance Teacher and Choreographer - Police-Citizens Youth Club (PCYC)
R E F E R E E S
Provided upon request.
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