What is dynamics 365? And How Microsoft is modernizing Dynamics using Office 365 and Azure As a Service
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We all know and love the way Microsoft modernize his Office stack but let’s talk a bit about the core of your business processes. During last WPC, Satya Nadella unveil the next evolution of Microsoft Business Applications with Dynamics 365. The idea is the modernization of all the Dynamics products using the power of cloud and local services. But the vision of Microsoft is a bit more complex. Dynamics CRM was already part of Office 365, during this session you will learn how Microsoft is planning to rebuilt a complete strategy on top of xRM and people relations like customers and partners relationships. We will talk how Office 365 Groups, Power BI, Power Apps, Microsoft Flow, And many more services will be used and impact to build the future of Dynamics CRM, AX and NAV to deliver an hybrid ERP capable to exploit your corporate Big Data in a global and open solution.
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What is dynamics 365? And How Microsoft is modernizing Dynamics using Office 365 and Azure As a Service
- 1. EVALS / PRIZES Bring all items to the 6th Info Desk • Bingo Cards = how you win prizes at the end of the event. • The cards must be stamped by ALL the Sponsors by the last session (4pm) • Fill out speakers evaluations (located in the front of the rooms • Fill out the event evaluations 27 in Curved Samsung Lenovo IdeaPad Name your game bundle
- 2. WHAT IS DYNAMICS 365? How Microsoft is using Azure and Office 365 to modernize their business applications?
- 3. WHO I’M I? Nicolas Georgeault Founder and CEO @MuBrain Inc. More than 20 years of experience in IT 9 with SharePoint 8 as a SharePoint MVP and Office Servers and Services MVP Machine Leaning certificate from Stanford University Co-author of Microsoft SharePoint Server 2010 et 2013 French books Email/Yammer: ngeorgeault@mubrain.com Twitter: @ngeorgeault Blog: http://georgeault.net
- 4. THANK YOU EVENT SPONSORS We appreciated you supporting the New York SharePoint Community! • Diamond, Platinum, Gold, & Silver have tables scattered throughout • Please visit them and inquire about their products & services • To be eligible for prizes make sure to get your bingo card stamped by ALL sponsors • Raffle at the end of the day and you must be present to win!
- 5. USING AZURE AND OFFICE 365 FOR APPLICATION MODERNIZATION
- 6. • Simplify management and operations • Continue to take advantage of previous development investments • Reassure users with identical versions • Unify authentication • Provide an "abstraction layer" of the service • Consuming Services Available in Office 365 • Homogenize the Experiences • Transforming the backend without worrying users • Innovate on the management and structure of data in a transparent way • Edit in depth and take advantage of the BigData • Benefit from the contribution of Azure services • Enrich the product with intelligence functionalities • Connect systems altogether • Identify correlations in uses and processes Publish applications “as is” in the cloud Make client applications more reliable Transform the backend Extend cross- functionalities MODERNIZATION IN 4 STEPS
- 7. WHAT IS DYNAMICS 365?
- 8. CRM ERP A NEW ERA OF INTELLIGENT BUSINESS APPLICATIONS
- 9. CRM ERPMicrosoft Dynamics 365 A NEW ERA OF INTELLIGENT BUSINESS APPLICATIONS
- 11. MICROSOFT DYNAMICS Before Now Dynamics CRM • Sales, Service, Marketing • Field Service • Project Service Automation • Social Engagement Dynamics AX ‘Project Madeira’ Dynamics 365 for Sales Dynamics 365 for Customer Service Dynamics 365 for Marketing Dynamics 365 for Field Service Dynamics 365 for Project Service Automation Dynamics 365 for Operations (Enterprise Edition) Dynamics GP Dynamics NAV Dynamics SL Dynamics GP Dynamics NAV Dynamics SL Dynamics 365 for Financials (Business Edition) • Portals • Gamification • Voice of the Customer • Unified Service Desk
- 13. SALES Features Opportunity Management Social Selling Office 365 Productivity Mobility Account Management Activity Management Intelligence Scenarios B2B or B2C pipeline management Stakeholder Management Membership Management Wealth Management Donations and Fundraising Grants Management Loyalty Management
- 14. SALES EXAMPLES
- 15. MARKETING Empired support Marketo and ClickDimensions as strategic marketing platform providers partners. There are other Marketing platforms that integrate with Dynamics 365 additionally. Features Lead Management Campaign Planning Marketing Lists Social Engagement Intelligence Enterprise Marketing* Business Marketing* Scenarios Nurture marketing Contextual customization Omni-channel marketing Progressive profiling Event management Web analytics
- 17. FIELD SERVICE Features Scheduling & Dispatch Asset and Warranty Management Service Agreements Inventory Management Resource Management Customer billing Dedicated Mobile App Scenarios Connected Field Service (IoT) Traditional asset break/fix Healthcare client management Financial services on-the-road Home services (car service, home maintenance) Facilities booking
- 19. PROJECT SERVICE AUTOMATION Features Scheduling Resource Management Time & Expenses Project Planning Team Collaboration Customer Billing Intelligence Scenarios Business / Professional Services Construction Engineering Legal Accounting IT
- 20. PROJECT SERVICE
- 21. CUSTOMER SERVICE Features Case Management Self Service Portal Agent Enablement (Unified Service Desk) Integrated Social Engagement Knowledge Base Management Omni-Channel Communication Intelligence Scenarios Employee Self Service (HR / Help Desk) Customer / Partner Self Service Complaints and Issues Management Call Centre Public sector citizen services Claims management Client care
- 23. FINANCE Features Supplier / Vendor Management Sales Invoicing General Ledger Product Management Accounts Payable Mobility Accounts Receivable Analytics and Reporting
- 24. OPERATIONS
- 25. OPERATIONS Features Retail Budget Control Procurement & Sourcing Warehouse Management Supply Chain Management Transportation Management Project Accounting Inventory Management Human Capital Management Order fulfillment Manufacturing Mobility Financial Management (AR/AP/GL) Analytics and Reporting
- 26. END-TO-END BUSINESS PROCESS PROCESS PERSONAS Customer lifetime value Pricing, discounts, taxation Product availability Order information, resource reservations MANAGER Payment history Problems, Issues, Requests
- 27. UNIFIED UI
- 30. MOBILITY
- 32. HOW ARE MY PEOPLE SUPPORTED IN THEIR DECISION MAKING?
- 33. Data Interactive dashboards Why did it happen? Predictions What will happen? Recommendations What should I do? Decision automation Decision support VALUE Static reports What happened? Manual process DYNAMICS 365 — INTELLIGENCE BUILT-IN Dashboards and reports Power BI Forecasting Artificial Intelligence
- 36. INTELLIGENCE BUILT-IN TODAY Sales Relationship Insights Cross-sell / Up-sell Product Recommendations Customer Service Knowledge Base Insights Previous Case recommendations Customer Insights Marketing Lead Scoring Intent Analysis Sentiment Analysis Field Service Preemptive Service Resource Optimization Project Service Automation Resource Optimization Operations Demand Forecasting Cash Flow Forecast Predictive Sales and Inventory Forecast
- 37. HOW DO I ADAPT AND EXTEND THE STANDARD BUSINESS PROCESSES TO MY PROCESSES?
- 38. DYNAMICS 365 BUSINESS APPS ADAPTABILITY OF BUSINESS PROCESSES Other data sources Microsoft AppSource 3rd PARTY APPS PURPOSE BUILT APPS FOR MY TEAM Custom Apps by PowerApps Compose Workflow by Microsoft Flow OFFICE 365, APPS & DASHBOARDS PRODUCTIVITY
- 40. MICROSOFT APPSOURCE Simplifies the discovery, trial, and acquisition of line-of-business apps An ecosystem to help business users get started using apps faster An ecosystem to help business users get started using apps faster
- 43. EXTENSIBILITY Dynamics 365 PowerApps/ Microsoft Flow Power User / IT Pro Systems Integrator / Developer new
- 45. COMMON DATA MODEL - CDM
- 49. THE CDM - BACKBONE FOR ALL YOUR BUSINESS DATA
- 50. PUBLIC ROADMAP
- 53. YOUR QUESTIONS?
- 54. • Dive into the Microsoft Common Data Model – Ignite 2016 • https://channel9.msdn.com/events/Ignite/2016/BRK3315 • PowerApps and the Common Data Service – Azure Friday • https://channel9.msdn.com/Shows/Azure-Friday/PowerApps-and-the-Common-Data-Service • Dynamics 365 public roadmap • https://roadmap.dynamics.com/ • REFERENCES
- 55. Beer Authority 300 W 40h St [across the street] Join us for a round of drinks & some appetizers http://www.beerauthoritynyc.com
- 56. EVALS / PRIZES Bring all items to the 6th Info Desk • Bingo Cards = how you win prizes at the end of the event. • The cards must be stamped by ALL the Sponsors by the last session (4pm) • Fill out speakers evaluations (located in the front of the rooms • Fill out the event evaluations 27 in Curved Samsung Lenovo IdeaPad Name your game bundle
- 57. THANK YOU EVENT SPONSORS We appreciated you supporting the New York SharePoint Community! • Diamond, Platinum, Gold, & Silver have tables scattered throughout • Please visit them and inquire about their products & services • To be eligible for prizes make sure to get your bingo card stamped by ALL sponsors • Raffle at the end of the day and you must be present to win!
Editor's Notes
- STEPHANE L. Microsoft is unifying all its business applications. Breaking down the artificial silo’s of ERP and CRM and delivering new purpose-built applications in the cloud.
- STEPHANE L. -Fusion entre le ERP et CRM afin de gérér les différents processus d'affaire à travers les ventes, les opérations etc.. -Ce qui fait que Dynamics 365 est unique c'est qu'elle représente le one Microsoft -Nous avons maintenant accès à encore plus de donnés qu'auparavant et nous voulons les exploiter plus rapidement. Le défi c'est toujours de transformer le tout en inteliligence afin de prendre de meilleures décisions quinous amèneront les résultats attendus -Ça semble de base mais le fait est que la délimitation que l'on peut retrouver au niveau d'un ERP vs CRM a créer une séparation au niveau des données à exploiter et des processus These applications work seamlessly together to manage specific business processes across, Sales, Customer Service, Field Service, Operations, Project Service Automation and Marketing. Specifically on the marketing front, we want to note out our recent announcement with Adobe, that we are partnering with them to make Adobe Marketing Cloud our preferred marketing service for Dynamics 365 for the Enterprise Edition. This is exciting as we help businesses deliver compelling and personalized experiences through every phase of their customer relationships. Now what makes Dynamics 365 unique is that it harnesses the power of One Microsoft. Data has become the new currency, and organizations create and have access to more of it, and faster than ever before. The challenge is how to transform it into intelligence that generates action and drive outcomes. Dynamics 365 will allow organizations to adopt individual business apps such as Marketing, Sales, Service and Operations, but as organizations adopt more of the apps, synergies will be unleashed in the form ‘Intelligent Business Processes’. This will help proactively guide employees & customers to generate optimal outcomes. Take Project Service Automation as an example. Project teams can use it as standalone app in close alignment with Office 365, but when combined with Operations, the time and expense reports that project members submit, will automatically go to accounting, HR and Payroll systems, and Project Accounts will be automatically updated for Finance in the Operations App. It sounds basic… but the fact is that the classic delineation between CRM and ERP has created a separation in data and processes. Dynamics 365 breaks down this separation, and our business platform strategy together with CIT and IOT is centered on enabling this to new levels.
- Empower people to delight customers through an end-to-end view
- One destination for business users to discover, trial, and acquire line-of-business SaaS apps
- PIERRE GILBERT