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Customer expectations are at an all-time high, making it more and more difficult for companies to please them. Companies who understand their customers well are the ones who rise to the top over their competitors. New Relic, provider of real-time insights for software-driven businesses has this formula figured out. Roger Scott, New Relic's EVP and Chief Customer Officer shares his 7 tips and tricks for keeping your customers happy— and how to do so at a large scale.