more on ethical behavior

1. Quality Management & Ethics
ETHICAL
MANAGEMENT

3.  The word is derived from the Greek "ethos"
(meaning or )
 Ethics is the study of human behavior within a moral
context.
"ethics"
"custom" "habit"
Ethics

5. Ethical Behavior

7. 5 P’s which help managers and employees
make ethical choices in the work place.
Purpose – Individuals see themselves as ethical
people.
 Pride – Individuals apply internal guidelines & have self-
esteem.
 Patience – Individuals believe right will prevail in the long
run.
 Persistence – Individuals are willing to stay with an ethical
course of action.
 Perspective – Individuals take the time to reflect and are
guided by their own internal barometer to take ethical
decisions.

9. Trust and Total Quality
Total Quality approach cannot be achieved without ethical
behavior.
In attempting to build trust in the workplace, managers
should take the initiative.

13. Values and Total Quality
Values are those deeply held beliefs that form the very
core of who we are.
 A persons conscience or internal barometer is based on his or
her values.
Ethical Behavior begins with Values.
 Fairness
 Dependability
 Integrity
 Honesty
 Truthfulness

16.  Do the right thing
 Do things correctly
 Accomplish tasks thoroughly and completely
 Finish work on time
 Keep promises.
People with integrity can be counted on to:

18. and
Total Quality

19. Responsibility and Total Quality
In a total Quality setting, people are responsible for
their actions and accountable for their performance.
Accepting responsibility helps build trust, integrity,
and all other elements of ethics.

21. Manager’s Role in Ethics
Following are 3 approaches for managers to carry
out their responsibilities:
 Best Ratio Approach
 Black-and-White Approach
 Full Potential Approach
Fig 2. Approaches to Ethics

24. Organization’s Role in Ethics
Organizations have a critical role to play in promoting
ethical behavior among their employees.
An Organizations tasks in ethics can be summarized as:
 Creating an internal environment that promotes, expects and
rewards ethical behavior.
 Setting an example of ethical behavior in all external dealings.

25. Handling Ethical Dilemmas

26. Handling Ethical Dilemmas
Managers response to ethical dilemma is very important.
Following are the guidelines, managers can use in such
situations.
These are the situation in which there is a choice to made
between two options, neither of which resolves the
situation in an ethically acceptable fashion.

29. Models for Making Ethical Decisions
Most widely used models are:
 Categorical Imperative Model – black-and-white model
 Full Disclosure Model – functional criterion
 Doctrine of Mean Model – Average between 2 extremes
 Golden Rule Model – Do unto others as you would have them do unto you
 Market-Ethic Model – Any legal action that promotes profitability-ethical
 Organizational Ethic Model – Loyalty to organization
 Equal Freedom Model – Organizations have freedom to behave
 Proportionality Ethic Model – World is so complex, decisions are not clear
 Professional Ethic Model – Principle of peer review