1. Communication Skills

2. Communication is a series of experience
of
Hearing
Smelling
Seeing
Taste
Touch

3. Communication Skills
Communication skills is the ability to use
language and express information.
Effective communication skills are a critical
element in your career and personal lives.

4. Communication Goals
To get and give
information
To persuade
To ensure understanding
To get action
To change behavior

5. Most Common Ways to Communicate
Speaking
Writing
Visual
Image
Body
Language

6. Types of Communication
 On the basis of organization relationship
 Formal
 Informal
 On the basis of Flow
 Vertical
 Crosswise/Diagonal
 Horizontal
 On the basis of Expression
 Oral
 Written
 Gesture

7. Communication Process
SENDER RECEIVER
Feedback
receiver sender
Communication is the process of sending and receiving
information among people…
Use of
channel to
transmit
the
message

8. Communication Involves Three Components
Verbal Messages - the words we
choose
Para verbal Messages - how we say
the words
Nonverbal Messages - our body
language

9. Effective Verbal Messages
Are brief, succinct, and organized
Are free of jargon
Do not create resistance in the listener
SENDING MESSAGES

10. Nonverbal Messages
Nonverbal messages are the primary way that
we communicate emotions
Facial Expression
Postures and Gestures

11. Paraverbal Messages
Paraverbal communication refers to the
messages that we transmit through the tone,
pitch, and pacing of our voices.

12. Impact of communication on trainee.
 become more effective, more confident and
more dynamic communicators.
gain self-confidence and trust in your
communication towards others.
 provide feedback that is understood by others
and which leads to the desired changes.
 learn how to make decisions more effectively
 learn how to gather information more
effectively.

13. Deepti Singh
establish and build relationships more easily,
both at work and in your personal life
set realistic goals and do not waste energy on
things which you cannot control.
find out what really matters to you and how to
communicate this to those around you in an
agreeable manner.
As the trainee learn to see things from the
perspective of others, he/she will become more
successful in his/her commercial endeavors.

14. Thank
you