importance of body language

1. FIRST IMPRESSION
NON –VERBAL COMMUNICATION
Neha Giramkar
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2. Non -Verbal Communication : AN OVERVIEW
•INTRODUCTION
•IMPORTANCE
•TYPES OF NON -VERBAL MESSAGES
•BODY LANGUAGE
•INTERPRETING BODY LANGUAGE
•ARTIFACTUAL COMMUNICATION AND COLOR
•SPACE AND DISTANCE / PROXEMICS
•BARRIERS IN NON VREBAL COMMUNICATION
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3.  Non -Verbal Communication is the message or response
not expressed or sent in words-hints , suggestions
, indications.
 NVC is the unspoken communication that goes on in
every Face-to-Face encounter with another human being.
 It is recognized as the route to discover what the other
side wants, without them ever saying it, like a secret way
into their soul.
 NVC stands for the innermost, instinctual form of human
communication.
 Actions speak louder than words. 3

4.  Communication researcher Mehrabian found that only
7% of a message’s effect are carried by words ;
listeners receive the other 93% through non -verbal
means.
 Birdwhistell suggested that spoken words account for
not more than 30-35% of all our social interactions.
 Over 65 percent of the social meaning of the
messages we send to others are communicated non-
verbally
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5. A. Body Language orKinesics
B. Clothing or Artifactual Communication
C. Voice or Paralanguage
D. Space and Distance, or Proxemic factors
E. Color
F. Time, or Chronemics; and
G. Touch, or Haptics
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6. “The bodily gestures, postures, and facial
expressions by which a person communicates non
verbally with others”
-(Soukhanov 1992)
KINESICS:
 POSTURE
 GESTURE
 FACIAL EXPRESSIONS
 GAZE / EYE CONTACT
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7.  1.Facial expression(s)
 2.Eyes
 3.Lips
 4.Arms
 5.Hands
 6.Fingers
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8.  The face is an important source of information.
 Since the face cannot be easily hidden, it is an
important source of nonverbal information and
communicates a variety of emotions.
 In addition, eye contact, pupil size, and the
smile provide additional cues to informed
observers.
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9. Forehead Wrinkles Anger
Eyebrows Outer Anger
edges
up
Upward Contempt
Nose
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10. A2. Eyes
Centered Focused
Gazing Up
Thinking
Shame
Gazing Down
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11. A2. Eyes
Guilty
Gaze on the Side
Wondering Disinterested, Bored
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12. A3. Lips
Parted Relaxed, Happy
Togeth Possibly
er Concerned
Wide Open Very
Angry
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13. A4. Arms
Arms Crossed Angry, Disapproving
Open Honest, Accepting
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14.  Tightly clenched hands usually indicate that the person
is experiencing undue pressure.
 It may be difficult to relate to this person because of his
tension and disagreement.
 Superiority and authority are usually indicated when
you are standing and joining your hands behind your
back.
 Rubing gently behind or beside the ear with the index
finger or rubbing the eye usually means the other
person is uncertain about what you are saying.
 Leaning back with both hands supporting the head
usually indicates a feeling of confidence or superiority.
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15.  Cupping one or both hands over the
mouth, especially when talking, may well
indicate that the person is trying to hide
something
 Putting your hand to your cheek or stroking
your chin generally portrays thinking, interest
or consideration.
 Fingers bent across the chin or below the
mouth most often shows critical evaluation.
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16. OPEN
responsive reflective
FORWARD BACK
combative fugitive
CLOSED
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17. EXAMPLE :1 EXAMPLE:2
 ENGAGED leaning  EAGER (sprint position)
forward  Open Legs
 Open Body  Feet under Chair
 Open Arms  On Toes
 Open Hands  Leaning Forward
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18. EXAMPLE:1 EXAMPLE:2
 LISTENING with head  EVALUATING :
tilted sucking glasses / pencil
 Lots of Eye Contact  Stroking Chin
 Nodding  Looking Up and Right
 High Blink Rate  Legs crossed in 4 pos.
 Ankle on Knee
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19. EXAMPLE:1 EXAMPLE:2
 BORED staring into  REJECTION
space sitting/moving back
 Slumped Posture  Arms Folded
 Doodling  Legs Crossed in 11 pos.
 Foot Tapping  Thigh on Knee
 Head Down
 Frown
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20. EXAMPLE:1 EXAMPLE:2
 LET ME SPEAK finger  AGGRESSIVE leaning
tapping forwards
 Foot Tapping  Finger Pointing
 Staring  Fists Clenched
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21.  Artifactual communication, is an integral part
of the nonverbal package.
 It includes the use of personal adornments such
as clothing, jewellery , makeup, hairstyles
 People are apt to make inferences about us
based on the way we dress
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22. Yellow cheers Red excites Blue comforts
and and and
elevates moods stimulates soothes
In some In some
cultures cultures
black suggests white suggests
mourning purity
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23.  Proximity cues, including the treatment of
space and territory influence interaction and
help define the communication experience.
 Edward Hall says there are four different
distances that we keep between ourselves and
other people:
 intimate distance-0 to 18 inches;
 personal distance-18 inches to 4 feet;
 social distance-4 to 12 feet; and
 public distance-12 feet to the limit of sight.
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24. 1. Flashing or rolling eyes
2. Quick or slow movements
3. Arms crossed, legs crossed
4. Gestures made with
exasperation
5. Slouching, hunching over
6. Poor personal care
7. Doodling
8. Staring at people or avoiding eye contact
9. Excessive fidgeting with materials
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25.  In the United States it
is a symbol for good
job
 In Germany the
number one
 In Japan the number
five
 In Ghana an insult
 In Malaysia the
thumb is used to point
rather than a finger
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