Evaluation One for Knowledge Management

1. KNOWLEDGE
MANAGEMENT
Submitted to
Prof. Supratik Ghatak
Submitted by
Neha Ahooja

2. About the company
Viom networks Pvt ltd
 A passive telecom infrastructure provider, with 42,000 cell sites pan
India and is the largest independent tower company in the country.
 Operations are its core function
 The company has worked assiduously to enhance the quality of its
processes to deliver beyond the expectations of all it’s stake holders
 It has over 42000 diesel generator sets operational at its sites as A
consequence of which environment management and safety are
areas that require continuous focus.

3. Processes involved in the companyISO9001
• ISO 9001 is a quality
management systems
standard.
• The standard provides great
benefits to the organization
as the management and
operational processes are
improved and streamlined.
• Need: As a workforce of
1400 people was managing
42,000 cell sites across the
nation the company felt a
need to work on their quality
assurance.
ISO14001
• With 42,000 cell sites
across the country, the
company has a significant
carbon footprint thus needs
to manage its environmental
performance better.
• ISO 14001 lays down the
guidelines for an
environmental management
system.
• ISO 14001 compliance
enables improvement in
environmental performance
through more efficient use
of resources and reduction
of waste.
OHSAS18001
• The company has ground
based towers with 40 m
towers and roof top towers
with 12-18 m towers and a
wide array of electric and
electronic equipment at the
sites.
• Hence to ensure
occupational health and
safety system and to ensure
safe environment existed
both at the sites and in the
offices for the workforce,
vendors, suppliers and
customers to work in, the
OHSAS 18001 certification
was implemented.

4. Implementation of the process
Implementation was
owned and driven by the
Corporate Business
Excellence (BE) team.
The company is
organized into four
geographic regions
Every region has one
senior BE resource as a
mentor and supervisor
of the implementation
process in the region.
Each region comprises
of 3-4 circle, each circle
being a business unit
responsible for a P&L
account.
Verticals such as business
development, site
acquisition, project,
operation and
maintenance, finance and
SCM were involved.
The team was put
through an intense ISO
certification programme.
A Kick off meeting
presided by the business
circle head was
organized.
Each vertical started the
process of implementing
the certification process
with the guidelines for
implementation given.
Corporate BE team carried
out audit of the
implementation process to
identify the gaps and to
ensure no aspect slipped
through the cracks.

5. Implementation of the process
Certified vendor base was
created for activities such
as used lubricant oil
disposal and PCB
certification of diesel
generator sets
Operations and
maintenance vertical
prepared ten model sites
for inspection by the ISO
certification third party
auditors.
A meeting presided by
the business head was
held to review the
implementation of the
certification
The implementation
process was then audited
by the ISO certification
third party auditors over
two days
The audit was held at each
circle location and at the
corporate.
The audit process
comprised meetings with
each vertical team, audit
of the relevant documents
and site visits.
Based on the audit a
certification report was
prepared.
The Organisation next
was declared Certificate
complaint
Biannual third party audits
are held to check
compliance and recertify

6. Benefits of ISO 9001
Benefits that accrued through implementation of the ISO 9001 standard:
◦ Significant improvement in business critical operational KPIs such as uptime,
per site energy cost, per site land lease cost, per site security and monitoring
cost, and per site repair and maintenance cost.
◦ Enhanced customer delight resulting in repeat business and significant
improvement in tenancy ratio.
◦ Increase in revenue and anchor and colocation market share.
o Streamlined internal processes resulting in reduction in wastages and costs thereby
enhancing the EBIDTA.
o Enhanced confidence of customers, investors, employees and other stakeholders.
o Set the stage for a possible IPO in future.
o Offering a differentiated value proposition enhancing competitiveness in the market.

7. Benefits of ISO 14001
◦ Enhanced internal communication on environmental management
◦ Enhanced awareness and sensitivity towards environment amongst the
leadership and employees.
◦ Significant improvement in customer and stake holder confidence.
◦ Aligned with green policies laid out in central government’s new telecom policy.
◦ Statutory compliance on environment management mitigating regulatory risks.
◦ Enhanced environmental performance of company’s vendors and suppliers.
◦ More efficient energy management resulted in reduction in energy cost thereby
reducing opex for the customers and enhancing the company’s EBIDTA.

8. Benefits of OHSAS 18001
◦ Enhanced internal and external communication on health and safety issues.
◦ Created greater awareness and focus on health and safety issues amongst the company’s
leadership and employees.
◦ A strong signal to all stake holders that the company is committed to ensuring highest
health and safety standards enhancing the brand equity.
◦ Enhanced confidence of the customers in the service provided resulting in repeat
business increasing the tenancy ratio, revenue and EBIDTA.
◦ Statutory compliances thereby mitigating regulatory risks.
◦ Institution of a robust risk management system resulting in significant drop in safety
related events.
◦ Statutory compliances mitigating regulatory risk.
◦ Provision of a safe and healthy work environment resulted in enhanced employee
motivation

9. THANK YOU