Newgen Software Technologies Ltd is Market Leader in ECM & BPM. Among those only 5 companies in the world to feature in Gartner MQ for both BPM & ECM.

1. Always one step ahead.
That's where we keep our clients.
You're next.

2. Solutions For Business Process & Content Management
gh
Breakthrou g
Achieve continuous business benefits by automating
and streamlining processes, using document imaging
and workflow-based BPM and ECM solutions.

3. Hire the expert.
Newgen Software was incorporated in 1992 with headquarters in New Delhi. We are the market
leaders in Business Process Management (BPM) and Enterprise Content Management (ECM).
We have a global footprint with over 700 installations in over 30 countries. More than 100 of these
implementations are large, mission-critical solutions deployed at the world's leading Banks,
Financial Services organizations, Insurance companies and BPOs.
Newgen offers a comprehensive BPM and ECM suite of products, covering the entire spectrum of
workflow automation, document management, imaging, report archival and distribution.
MISSION
Enable organizations to continually improve their
business processes for achieving agility and cost
effectiveness through innovative software
products, solutions and services.

4. Solutions For Business Process & Content Management
We author one success story after another
for our clients.
We are an organization of over 1000 people. A core team of highly skilled professionals has
profession
been with the company since its formative years. The team has to its credit many
achievements including development of innovative products, filing of technology patents,
deployment of large-scale and mission-critical solutions, domain expertise and a global
blue-chip customer base.

5. Analysts applaud.
Our Recent Accolades
Newgen Software features in the Gartner report titled 'Magic Quadrant
for Business Process Management Suites, 2007'
'Market Leadership Award' for Document Management &
Workflow Software & Services
Global leader in BPM and ECM solution
'Significant Player' in Banking DMS Report
“Newgen's ECM tools compare favorably against their bigger
international competitors...OmniFlow is a 'true' BPM product"
Awarded 'Distinguished Product Company'
Asia Top 200

6. Solutions For Business Process & Content Management
PRODUC TS
Our products’ architecture ensures high
performance, reliability, robustness and scalability.
Organizations have choice of deploying our solution on operating systems like Windows, Linux, AIX
, databases like Oracle, SQL server, Post GRE as well as application servers like IBM, Oracle 10G,
BEA Weblogic to meet their standards
TM TM
OmniFlow OmniExtract
(Enterprise Workflow & BPM Engine) (Extraction/Forms Processing Engine)
TM TM
OmniDocs OmniReports
(Enterprise Document Management Engine) Core Products (Reports Management Engine)
TM TM
OmniScan OmniOMS
(Production Scanning Engine) (Output Management Engine)
Compliance Manager
TM
Vertical CheckFlow
TM
(SOXA Compliance, Clause 49) Products (Image-based Check Clearing & Payment System)

7. Meet enterprise needs.
Case Studies
A leading life insurance company in India uses Newgen products for high performance.
Newgen's solution helped a highly reputed life insurance company to improve productivity, increase
cost savings and reduce processing time. Turn Around Time (TAT) drastically reduced by
approximately 45%. In addition, new policies are issued in as less as 24 hours.
A global Fast Moving Consumer Goods (FMCG) giant leverages Newgen products'
multi-platform & multi-lingual capabilities.
Newgen's BPM solution enabled a FMCG giant centralize and automate several processes.
The solution integrates with multiple existing ERP systems running on different platforms at
different locations and has multi-language implementation.
The solution helped the company achieve massive cost savings, improved vendor relationships,
with minimum change management and SOXA compliance.
A leading Financial Services company in India reaps benefits of Newgen products'
scalability, reliability and robustness.
A leading Financial Services company in India required to centralize operations, automate
processes, reduce Turn Around Time (TAT) and lower cost of operations. Newgen’s highly scalable
solution seamlessly integrated with various legacy applications, including the core system.
The solution has enabled the company, on an average, to open a new branch everyday, in addition to
multiple other benefits such as reduction in end-to-end loan processing time, reduced
big-ticket-size defaults, etc. The solution successfully supports a consistently expanding user base.

8. Solutions For Business Process & Content Management
SOLUTIO NS
S
We provide our clients the fastest implementation of
Enterprise-Grade BPM & ECM solutions.
For us, all customers are unique and so are their needs. Which is why we believe in last-mile
integration. We provide an exact fit for businesses. We are among the fastest BPM & ECM
implementers, ensuring cost-effectiveness and quicker ROI for businesses on the move.
Our solution is an essential component of IT infrastructure of Global Fortune 500 companies and
leading BFSI-BPO companies, which:
• Enables centralization of processes
• Acts as a layer for orchestration of Web services
• Integrates legacy applications through automated, controlled and measured processes
• Enables Regulatory Compliance with regulations for Check Truncation
• Improves management control and monitoring for better decision making
• Aligns operations with business strategy
• Improves customer response time

9. Quicker ROI, Lower TCO.
Case Studies
A global banking behemoth automates its processes and centralizes operations.
A global leader in the banking space employed Newgen's workflow and imaging solution
for centralization and automation of their back-office processes at the bank's Shared Service
Center (SSC).
The Newgen solution has helped the bank in setting up leaner branches, faster and efficient process
implementation, reduced Turn Around Time (TAT), greater control, quicker decision making and
overall improved productivity.
A leading Telecom operator discovers benefits of report management solution,
including regulatory compliance.
A leading Telecom operator in India implemented Newgen's DMS and Report Management System
using which, customer information can be viewed online and customer query/request be quickly
processed. Integration with the Interactive Voice Response (IVR) system enables customers to
obtain bills without any manual intervention. The solution also helps in improved auditing and
regulatory compliance.
Banking & Finance BPO & Shared Services
Insurance
Our business Govt. & Defense
focus
Telecom Manufacturing

10. Solutions For Business Process & Content Management
B G
BANKING
With our domain expertise, we ensure our clients
get more than they put in. Reap dividends.
Newgen enterprise solutions allow banks to build and sustain a competitive advantage by
automating their business processes, managing content, and simplifying critical and everyday
decision making.
Retail Banking Corporate Banking
Payment &
Trade Finance Clearing Systems
Domain
Expertise Compliance Management
Investment Banking
Treasury/
Cash Management Mortgage Banking
"The BPM solution, OmniFlow Suite, from Newgen has enabled us to centralize a large
number of our processes, resulting in leaner and efficient branches. Branches have
been able to focus on sales while the processing activities are moved to centralized
back office in Mumbai. The Turn Around Time (TAT) has been significantly reduced,
leading to better customer experience.”
Deutsche Bank

11. Core Focus Areas
• End-to-end automation and centralization of various banking processes
• Image-enabling core banking and ERP systems and seamless integration with other
third-party applications such as Customer Service Systems, Billing Systems, etc.
• Report management for MIS reports and their distribution
• Output management solution for generation of account statements and consolidation etc.
• Centralized management of distributed enterprise output
• Payment and Clearing solutions, which are BPM-enabled for processing instruments such as
Checks, Interest Warrants, Dividend Warrants, Post Dated Checks and Onus Checks
Our Offerings Include
Account Opening & Account Servicing I Credit Card Issuance & Customer Servicing I Customer Query Resolution &
Channel Integration I Loan Origination System I Letter of Credit Processing & Bill Discounting I Remittance
Processing I Cash Management I Image-based Cheque Clearing System I Warrant Processing I Compliance
Records Management
Our Prestigious Customers Include
HSBC Bank, Deutsche Bank, Mashreq Bank, Abu Dhabi Commercial Bank, RAKBANK, Bank of Tanzania, Hua Nan Bank,
Standard Chartered Bank, First Gulf Bank, CitiBank, ABN AMRO Bank, ICICI Bank, IDBI Bank, State Bank of India,
HDFC Bank, ING Vysya Bank, BNP Paribas, Karnataka Bank and Kotak Mahindra Bank
"We are pleased with the software delivery of your Image based Check Clearing Solution.
We found the in-built BPM platform very useful to align our business processes. It will
give us the flexibility to amend our business processes and improve them further. The
implementation teams are doing a good job. We hope the good work continues."
Abu Dhabi Commercial Bank

12. Solutions For Business Process & Content Management
FINANCI AL
F C
We enable optimum usage of resources for our clients
to enhance productivity. Streamline processes.
Newgen's comprehensive, end-to-end solutions for Financial Services companies enable them to effectively
execute their strategies, shorten time-to-market, provide customized product and service offerings, and
transform from reactive to proactive enterprises.
Wealth Management Portfolio Management
Investment Banking Merchant Banking
Domain
Expertise Infrastructure Leasing
Real Estate Advisory
Asset Management Compliance Management
“One of the key factors that has accounted for Fullerton India's rapid growth and
ramping-up of operations is the excellent support provided by Newgen Software.
Their state-of-the-art workflow routing and imaging system, OmniFlow, has met our
dynamic requirements very well. We look forward to a continued long-term
association with Newgen."
Fullerton India Credit Company Limited

13. S
SERVICE
Core Focus Areas
• Process Automation and centralization of operations for rapid rollout of branches, faster loan
processing, improved tracking of sales prospects, reduction in big-ticket defaults and uniform
user experience
• Document Management solutions for image-enabling, indexing, storing and archiving documents
• Regulatory Compliance solutions to ensure adherence to geography-specific regulatory norms
Our Offerings Include
Account Opening & Account Servicing I Loan Origination System I Loan Processing I Customer Query Resolution I
Lead Generation I Management & Tracking I Accounts Payable & Accounts Receivable
Our Prestigious Customers Include
Fullerton India Credit Company Limited (FICCL), UBS, CitiWealth, CitiFinancial and GE Money
"We appreciate the Newgen team's willingness to crunch time lines to enable us to achieve
production deployment in quick time. The most remarkable thing about this project
however has been the relatively smooth UAT phase with minimal defects. I believe this
speaks volumes about the quality of the core product and the customization."
CitiWealth

14. Solutions For Business Process & Content Management
INSURA C
INSURAN CE
We enable large-scale deployments for our clients
to beat competition. Ensure leadership position.
Newgen helps Insurance companies around the world to manage growth and retain leadership
position by ensuring complete automation and seamless integration with various applications, close
monitoring and tracking of automated processes, and adherence to government and industry
regulatory norms such as HIPAA, SOX and Basel II.
Life Insurance and Annuity General Insurance
(Property and casualty)
Domain
Expertise
Health Insurance Compliance Management
"The Newgen BPM solution allows us to closely monitor time frames, while efficiently
handling burgeoning growth in number and complexity of customer requests. This has been
possible due to the system's close integration with all other insurance applications."
Max New York Life

15. Core Focus Areas
• End-to-end automation and centralization of various Insurance processes
• Image-enablement and integration with legacy core Insurance systems
• Output management system for policy generation and other correspondence
• Facilitating collaboration across geographies to accelerate process execution time, while ensuring
informed decision-making for processes such as Policy Issuance and Claims Management
• Integration across multiple channels to ensure quick product delivery and rapid rollout of new
financial products and services
• Compliance with geography-specific regulatory requirements
Our Offerings Include
New Policy Issuance I Policy Owner Service I Claims Management I Lead Management & Tracking
I Customer Query & Complaint Management
Our Prestigious Customers Include
Max New York Life, Norwich Union, Bajaj Allianz, ICICI Prudential, ICICI Lombard, Sahara Life
Insurance, Aviva Life Insurance, Ceylinco Life, LIC, Royal Sundaram Alliance General Insurance and
Life Insurance Corporation (Lanka) Ltd.
"We needed a customized solution in a short period of time; nimbleness was key to our
requirements. The Newgen team implemented the solution in a record time. The
documents are now scanned with lesser human intervention and fewer errors, and the
solution acts as the spine of all information that comes into the organization through
policy holders. With the Newgen solution, it now takes only about three days as compared
to an average of 15 days to process a new policy application or claim.”
Sahara Life Insurance

16. Solutions For Business Process & Content Management
BPO & Shared
We enable business users to quickly model,
customize and update enterprise processes.
Control business processes.
Newgen enables BPOs and SSCs to achieve Operational Excellence by enabling top-line growth,
while constantly driving down the costs and improving the quality of operations.
SLA Management Manufacturing Processes
Compliance &
Banking Processes Audit Management
Domain
Expertise Billing &
Mortgage Processing Ticketing Operations
Insurance Processes Credit Card Processing
“As a result of using the Newgen BPM platform over the last four years across multiple client
engagements, Wipro BPO is realizing significant benefits through improved process TATs,
enhanced employee productivity and better SLAs to service our customers. Our association
with Newgen has helped us realize our core value proposition of Standardization,
Simplification and Optimization to increase customer value.”
Wipro BPO

17. Ser vices
Service
Core Focus Areas
• End-to-end automation & centralization of processes and real-time visibility & adherence to
regulatory compliance for the processes, even when they span multiple geographies
• Rapid process deployment and rollout, with a framework providing enough flexibility to quickly
accommodate process changes without sacrificing service levels
• Abstract processes from services and technology layers to enable enterprises to focus purely on
changes to business processes without worrying about their effects on lower levels of implementation
• Help realign, consolidate and streamline processes for Captive BPOs/SSCs
Our Offerings Include
Loans and Claims Processing I Transaction Processing I Billing and Ticketing Operations I Accounts Payable &
Accounts Receivable I Mortgage Loan Processing I Revenue Accounting I Travel and Expense Processing I Credit Card
Processing I Customer Query Resolution
Our Prestigious Customers Include
IBM Daksh, Dow Jones, WNS Global Services, UBS, Equinox, Patni BPO, Wipro BPO, EXL Services, iGate, Nipuna,
Wividus, Unilever Indigo, Ranbaxy SSC, Phillips SSC, CoreBPO, Core3 Inc., iEnergizer and Techspan SSC
“Newgen's BPM solution integrates seamlessly with our SAP application for Purchase
Order (PO) based Accounts Payable process. We have been able to bring real-time
visibility into our business operations through the robust and scalable solution, which
allows us to efficiently process thousands of transactions per day.”
Ranbaxy SSC

18. Solutions For Business Process & Content Management
We g o across
We believe nothing should come in the
way of good governance. Not even red tape.
GOVERNMENT
Newgen has successfully deployed Business Processes and Document Management solutions for
Public Sector Units, Central/State Governments, Legal Departments/Judiciary, Police, Educational
Institutions, Utilities, Company Registrars, Election Commissions, Administrative Reforms
Departments, Finance/Audit Departments, Central Banks, Transportation, International Organizations
and ICT at the Village Level.
"A committee comprising of representatives from our IT, Materials Management, Finance and
Marketing Departments evaluated several vendor offerings and chose Newgen…with over
two hundred users currently using the system, it has transformed the way documents were
managed at GSFC."
Gujarat State Fertilizers & Chemicals Limited
Our Prestigious Customers Include
SEC Phillippines, Office of Ombudsman & Bureau of Customs Philippines, Board of Investment
Thailand, Ministry of Water & Electricity Saudi Arabia, Royal Court Bahrain, Indira Gandhi Center for
Atomic Research (IGCAR), GSFC Gujarat, Estate office Chandigarh, Indian Navy, Indian Army,
Department of Personnel Grievances (India) , Comptroller & Auditor General of India, and WHO

19. VERTICALS
VERTICAL
We keep support structures streamlined for
smooth manufacturing operations. Think forward.
MANUFACTURING
Newgen's BPM suite of products enables organizations to increase returns on existing investments
in IT. Our solutions cater to a range of business processes in Product Engineering, Accounting and
day-to-day process automation for the organization. Newgen has successfully deployed Business
Processes and Document Management solutions for industry segments like Automotive
Engineering, FMCG, Pharma, Chemicals, Plastics, Project Management Organizations, Cement &
Steel and Food & Beverages.
"We are successfully using OmniDocs from Newgen for managing our Document
Workflow. It has enabled us to channel documents through predefined routes, instant
document access to authorized persons, ease in maintaining document versions, besides
other benefits. We are delighted and completely satisfied with Newgen's solution."
Group Sense Ltd., Hong Kong
Our Prestigious Customers Include
Praxair, GSL Hong Kong, Sony India, Johnson & Johnson, Honda Motors & Scooters India, Thai
Steel Cable, Dell, Glaxo Smithkline, Asian Paints and Electrolux.

20. Solutions For Business Process & Content Management
... VERTICALS
We've helped Telecom majors take the call
towards higher productivity. Are you listening?
TELECOM
Newgen impacts more than 100 million telecom customers with its powerful Web-based Content
Management, Business Process Management, Bill Management and Output Management solutions.
Telecom service providers gain new agility in responding to changes in telecommunication practices
to increase returns on existing investments in IT and enhance customer service.
Newgen has successfully automated processes like Customer Acquisition, Fulfillment (Order
Management & Provisioning), Operation Support Systems (OSS), Channel Appointment,
Consolidated Electronic Bill Presentment, Distribution and Printing, etc.
"Newgen has proved to be a revenue saver. It has also consistently delivered huge ROI by
drastically reducing scanning, uploading and maintaining cost involved in acquiring and
retaining customer information."
Reliance Infocomm.
Our Prestigious Customers Include
Reliance Infocomm ,Hutch India & Thailand, Airtel, Idea Cellular, Tata Teleservices, ETISALAT UAE
and CELTEL Congo.

21. Case Studies
A Government Agency in Philippines Ensures Speedy Justice for its Citizens Using
Newgen Solution.
The government agency was inundated by the rising volume of documents related to
cases/complaints filed by general public. Newgen BPM solution was used to automate the Case
Management System. The solution enabled the government agency to expedite the redressal of
public grievances, deliver speedy justice, monitor employees’ performance and cut down on its
document management and maintenance costs.
A Leading Paint Manufacturing Company in Asia Witnesses Improved Productivity and
Better Information Integrity.
The company was overwhelmed with a large number of paper-based manuals used at its various
plant locations and departments. With Newgen solution in place, manuals are hosted at a central
server, which provides rights-based and password-protected access to manuals. Changes/updations
to manuals are well synchronized and immediately propagated to everyone. Using the solution,
other information flows like Customer Complaint Handling and Vendor Approvals have also been
implemented.
A Premier Telecom Operator Discovers Benefits of Report Management Solution,
including Regulatory Compliance.
The Indian Telecom operator, amidst the booming Telecom market, was struggling to effectively
manage forms, bills and reports. It implemented Newgen’s DMS and Reports Management System,
which helped streamline the entire process. Using the solution, the customer information can be
quickly fetched and viewed online, and customer query/request instantly processed. The solution
also resulted in reduced costs, resource optimization, improved auditing and better regulatory
compliance.
Our prestigious clients across verticals
Kenya Airways, Kuoni Travels, V.Ships, Indian Oil Corporation ,Oil and Natural Gas Corporation
Limited ,Eastern Naval Command , HQ - Integrated Defence Staff (IDS), Air Force Officers Personnel
- HQ Air Force and Thai Army, Thailand

22. Solutions For Business Process & Content Management
OPD Offshore Product Development
m n
Our offshore product development expertise
ensures global corporations operate at their
optimum with minimum costs. Cover your risks.
Offshore Product Development
We work with clients to deliver high-quality products while maximizing ROI, minimizing time-to-
market and making schedules predictable at manageable risks. In addition, we offer the assurance
of mature Software Engineering processes. Our processes comply with CMM Level 4 and ISO
27001 standards and incorporate our experience and best practices evolved over the last 15 years,
while working with some of the most demanding global corporations.
Newgen Software excels in providing end-to-end outsourcing services for development of enterprise
and packaged software products. We have been developing products for Fortune 500 corporations
in USA and Japan. In short, we have been pioneers in offshore product services development.
Core Focus Areas
• Offshore Development Center
• Joint Product Development
• Team Augmentation

23. Our OPD Focus Complements Our Delivery Strengths
YOUR NEEDS OUR OFFERINGS
ROI Commitment
Time-to-Market Collaboration
OPD
Predictability Expertise
Risk Management Aligned Team
VALUED RELATIONSHIPS
Offshore Product Development (OPD) for:
• MFP Manufacturers
• Independent Software Vendors
• Others
Building World Class Products
Features include:
• Hardware & Platform Independence
• Multi-Platform & Multi-Technology Support
• Support for Internationalization
• Robustness & Scalability
• Interoperability
• Maintainability

24. Corporate Office: International Offices:
New Delhi Hyderabad UK
Newgen Software Technologies Ltd. Newgen Software Technologies Ltd. Newgen Software Technologies Ltd.
A-6, Satsang Vihar Marg, Qutab Institutional Area 304/2, 3rd Floor, Block-I, White House 68 Lombard Street
New Delhi - 110 067 6-3-1192/1/1, Kundan Bagh London EC3V, 9LJ
Tel: + 91 - 11 - 2696 3571, 2696 4733, 2656 1223, Begumpet, Hyderabad - 500 016 Tel: + 44 - 207 - 868 1736
26371267~71 Tel: + 91 - 40 - 5561 1020, 3912 1020 Mobile: + 44 - 78154 96669
Fax: + 91 - 11 - 2685 6936 Telefax: + 91 - 40 - 2784 0156 Email: intmkt@newgensoft.com
Email: corpmktg@newgen.co.in Email: newgenhyd@newgen.co.in
UAE
Sales & Support Offices: Mumbai Newgen Software Technologies Ltd.
New Delhi Newgen Software Technologies Ltd. YI 46
Newgen Software Technologies Ltd. B-Pitruchhaya, PO Box 120586
E44/13, Okhla Industrial Area Phase II Parulekar Marg, Sharjah Airport International Free Zone
New Delhi - 110 020 Off. Ranade Road, Dadar Sharjah
Tel: + 91 - 11 - 2638 4060, 2638 6158 Mumbai - 400 028 United Arab Emirates (UAE)
Email: newgendelhi@newgen.co.in Telefax: + 91 - 22 - 2444 6588-89 Email: emea@newgensoft.com
Email: newgenmumbai@newgen.co.in
Bangalore Malaysia
Newgen Software Technologies Ltd. Chennai Newgen Software Technologies Ltd.
FF-2, Alpine Arch, 10 Langford Road Newgen Software Technologies Ltd. Plaza Sentral
Bangalore - 560 025 Brooklyn Business Centre Kuala Lumpur
Tel: + 91 - 80 - 2223 7765, 2227 3614 5th Floor, East Wing, Malaysia.
Telefax: + 91 - 80 - 2229 1615 103 - 105, Poonamalle High Road Ph: + 6017 2527239
Email: newgenbangalore@newgen.co.in (Next to Dasaprakash Hotel), Email: asiapac@newgensoft.com
Chennai - 600 084
Kolkata Tel: + 91 - 44 - 55651060~62 US
Newgen Software Technologies Ltd. Email: newgenchennai@newgen.co.in Newgen Software Inc.
"Malancha", 1st Floor, 4A, 1364 Beverly Road, Suite 300
Lala Lajpat Rai Sarani McLean, VA 22101
Kolkata - 700 020 Tel: + 1 - 703 - 749 - 2855
Tel: + 91 - 33 - 2280 1860, 2280 1870 Email: usa@newgensoft.com
Email: newgenkolkata@newgen.co.in
www.newgensoft.com
®
© Copyright 2007-2008 Newgen Software Technologies Limited. All rights reserved. NEWGEN Business Process Management Solution, OmniFlow™, OmniDocs™,
OmniExtract™, OmniScan™, OmniReports™ and OmniOMS™ are trademarks or registered trademarks of Newgen Software Technologies Limited. All other trademarks, trade
names, service marks and logos referenced herein belong to their respective companies. The information contained herein is liable to change without notice and the user is
advised to consult Newgen for getting the latest information.