Workshop presented at UX Week 2016 - participants practiced Lean UX through rapid collaboration, prototyping & testing with users. Learning how: • Co-creation in pairs speeds you up • Design Studio Method generates & refines ideas • Quickly you can make clickable prototype • Testing ideas early is easy As UX practitioners, we don’t get always get the experience of what it is like to participate in our collaboration sessions. We also often face challenges with getting our teams to focus on the right aspect of our products. The session will arm you with practical ways to iterate through concepts and designs and foster collaboration that you can start using right-away with your projects and teams. When the whole team participates there is greater buy-in and support to deliver meaningful product experiences with the added bonus of demystifying UX. You will need to bring your smartphone/tablet and laptop.

1. From Idea to Test
Rapidly explore concepts as a team
A Workshop by Nicole capuana

2. @ncapuana #UXWeek16
download tools we will use today
Download app for your
phone & create an
account at popapp.in
Usability scorecard
bit.ly/1IYbRXC
(that’s a capital I not a lower case L
between the 1 and Y)
Download and/or make a
copy of scorecard

3. @ncapuana #UXWeek16
hello!

4. @ncapuana #UXWeek16
I WORK ON A BOAT

5. @ncapuana #UXWeek16
Defined UX Standards for
Progressive
Built Software Design
Consultancy
Started Usability Program
for Fortune 500 Company
Teach Lean UX to high
schoolers
Lecturer & Contributor to
IOT class at Case Western
Reserve
& Evangelize Balanced Teams

6. @ncapuana #UXWeek16
PERFECTING PASTRAMI RECIPE

7. @ncapuana #UXWeek16
YOGA EVERY MONDAY IN AN AIRPORT

8. @ncapuana #UXWeek16
Today, You will practice:
Lean UX through rapid collaboration,
prototyping & testing with users
You will learn how:
• Co-creation in pairs speeds you up
• Design Studio Method generates & refines ideas
• Quickly you can make clickable prototype
• Testing ideas early is easy

9. @ncapuana #UXWeek16
Lean ux
Learn
build
measure
• Minimize waste
• Validate early
• Helps fit UX with Agile
• Iterative

10. @ncapuana #UXWeek16
whole team
• Great ideas come
from everyone
• Shared
understanding
• Empathy
• Cross-functional
• 100% dedicated

11. @ncapuana #UXWeek16
power of pairs
• Intense collaboration
• Co-creation speeds you up
• Build on the best ideas
• Pair on everything

12. @ncapuana #UXWeek16
case study

13. @ncapuana #UXWeek16
a better search tool
• Pair onsite for 2 weeks
• Interviews & observations
• Individual sketching for
rapid idea generation
• Combining best ideas
• Paper & clickable prototypes
• Test with users
Problem:
45% turnover of
consultants every year
Goal: reduce turnover rate with
better load balancing

14. @ncapuana #UXWeek16

15. @ncapuana #UXWeek16

16. @ncapuana #UXWeek16
using
scorecard

17. @ncapuana #UXWeek16
a better search tool
• MVP in 45 days
• Weekly releases puts
features into user’s hands
for ultimate feedback
• Continual process in
smaller loops
• Ongoing interviews,
observations, testing
outcome:
Turnover rate
decreasing
saved 82.5 days (every
year) with one feature

18. @ncapuana #UXWeek16
3 parts
ideate prototype test

19. @ncapuana #UXWeek16
You will want more time
(but constraints are good)

20. @ncapuana #UXWeek16
in real-life
customer development & user research would inform this process

21. @ncapuana #UXWeek16
Rules
1. Be open & curious
2. Respect one another
3. There are no bad ideas

22. @ncapuana #UXWeek16
Pair up

23. @ncapuana #UXWeek16
Chat
2 minutes to learn something about your partner

24. @ncapuana #UXWeek16
Create a simple
mobile app
Your own idea
- or -
• Grocery list app
• Period tracker
• Grill timer
• When to water the plants
• Pet medication tracker/
reminder
• Conference planner

25. @ncapuana #UXWeek16
Sample app
Comedian Timer App
A simple timer to help
comedians keep track of
how much time is left in
their set.
Try it: bit.ly/2aX76mC

26. @ncapuana #UXWeek16
What is design studio method?
• Rapidly generate ideas
• Time-boxed cycles of sketch, pitch, critique
(5 - 2 - 3 minutes)
• Based on solving a user scenario or persona goal
• Just enough to convey the concept
• Everyone loves it
ideate

27. @ncapuana #UXWeek16
Sketching
• Determine as a team what you want to design
• Define a goal for your design concept
• Sketch screens - it doesn’t have to be the app in
it’s entirety but just a path that we can test
ideate
15 minutes total
5 minutes to
come up with
an idea
10 minutes to
sketch

28. @ncapuana #UXWeek16
Pitch
Find another team and pitch your app to them:
• what your app is
• what goals your users have and
• how you addressed those goals
ideate
2 minutes total
The other team should not speak
or ask questions, listen only

29. @ncapuana #UXWeek16
critique
Now get feedback from the team you pitched to.
Critiquer, share:
• 2-3 ways solves problem or meets goals
• 1-2 ways to improve
• It is NOT what you like
ideate
3 minutes total
The app team should not speak,
defend, or discuss - listen only

30. @ncapuana #UXWeek16
switch

31. @ncapuana #UXWeek16
Pitch
Find another team and pitch your app to them:
• what your app is
• what goals your users have and
• how you addressed those goals
ideate
2 minutes total
The other team should not speak
or ask questions, listen only

32. @ncapuana #UXWeek16
critique
Now get feedback from the team you pitched to.
Critiquer, share:
• 2-3 ways solves problem or meets goals
• 1-2 ways to improve
• It is NOT what you like
ideate
3 minutes total
The app team should not speak,
defend, or discuss - listen only

33. @ncapuana #UXWeek16
why prototype?
• Test early to validate direction
• Test your product’s riskiest assumptions
• Easy to do at varying levels of fidelity
• Tons of tools to help you test
• Get buy-in or understanding across the team &
stakeholders
prototype
Excellent review
of prototyping
tools by Cooper
cooper.com/
prototyping-tools

34. @ncapuana #UXWeek16
refine & build
• Based on feedback you got, make adjustments to your app
• Determine what you’d like to test - a simple task is best
• You may have to sketch a few more screens to complete a path
to test
• Download POP (if you haven’t already) and create your account
• Take photos of your sketches
• Upload screens & link together with hotspots
prototype
20 minutes total
POP app
popapp.in

35. @ncapuana #UXWeek16
time for a break

36. @ncapuana #UXWeek16
How to test with users?
• In-person preferred but remote is an option
• Informal or formal
• 4 people max - the test participant plus one moderator, one note taker, one
observer
• Set test objectives, create scripts, set up a scorecard
• Do a dry-run
• Don’t ask leading questions
• Consider having another UX person outside the project team to moderate
the test to reduce bias
test

37. @ncapuana #UXWeek16
Sample script
Objective: User can set and use a cue
timer
Scenario:
You need to set up a cue timer for your
upcoming gig. You’ll have the stage for 5
minutes.
Your tasks:
• Launch the Stage Timer app and set up
your timer. You want to know when
you hit the 4 minute and 4:30 marks.
• Answer the facilitator’s questions.
test
For the facilitator:
• How do you create a new timer?
• How do you play/activate a timer?
• What do the colors mean?

38. @ncapuana #UXWeek16
Create test script
• Prepare a 5 minute test
• List your objective
• Create a task based scenario for your user
• List the moderator’s questions
test
5 minutes total
it should be a simple test

39. @ncapuana #UXWeek16
The scorecard
• A means to help get consensus & direction
• Does not replace other scoring like SUS, time on
task, success rate, etc.
• Binary scoring (0-1)
• Calculates a score for each action and an overall
score of the scenario - highlights opportunities for
improvement
test
Get a copy at
bit.ly/1IYbRXC
(that’s a capital I not a
lower case L between
the 1 and Y)

40. @ncapuana #UXWeek16
Set up Scorecard
• Make a copy of the scorecard and set it up for your
test bit.ly/1IYbRXC
(that’s a capital I not a lower case L between the 1 and Y)
• Set up to score a few tasks, understanding,
navigation
test
5 minutes total

41. @ncapuana #UXWeek16
Time to test
• Find another team
• Each person will have a chance to be a moderator
and a note taker - decide who will do what this
round
• Each test is 5 minutes
• Switch team’s test
test
10 minutes total

42. @ncapuana #UXWeek16
Time to test - round 2
• Find a different team
• Switch the moderator and note taker roles
• Again,each test is 5 minutes
• Switch team’s test
test
10 minutes total

43. @ncapuana #UXWeek16
discuss findings
• Score the users on the scorecard
• Discuss what you observed
• Summarize the key ways your app worked and what
needs improvement
• If you were to do more, what would you do next? Is
there something you still need to explore? What do
you need answered?
test
10 minutes total

44. @ncapuana #UXWeek16
Show & Tell

45. @ncapuana #UXWeek16
Retro
What did you
learn?
What did you want
more help with?
How can this
workshop be
better?
One idea per post-it, write as many as you want then post
5 minutes

46. @ncapuana #UXWeek16
Learn More
Usability testing
• How to use SUS
• SUS Calculator
• How to combine UCD & Agile
• How to determine the right number of participants
Prototyping
• Five app prototyping tools compared Proto.io, Pixate, Origami, Framer &
Form
• How Prototyping is Replacing Documentation
• Vive le Prototype
• Building Clickthrough Prototypes To Support Participatory Design
• UX Case Study: Kill Bad Ideas with Rapid Prototyping
Lean UX
• The book
• Lean UX - getting out of the deliverables business
Design Studio Method
• The Design Studio Method - Todd Zaki Warfel (video)
• Design Studio: A Method for Concepting,Critique &
Iteration
Balanced Team
• balancedteam.org

47. great job!
I am happy to discuss and go into further
detail on any of the methods we used today.
Reach out via twitter or email me:
nicole.capuana at leandog.com
@ncapuana #UXWeek16