1. Nathalie COHEN KEY ACCOUNT MANAGER
06 12 23 36 15
nathco7@noos.fr 10 years experience in Customer Relationship Management
159 rue Manin Principal Goal: Contribute to Business Development
75019 Paris and improve the Customer Relationship Management.
EDUCATION
2005.2007 ESSEC Business School - Master in Management Marketing and Business Development.
1986-1988 INALCO - Bachelor in foreign Languages.
RESUME AT GLANCE
Empathy – Analytical skills - Reactivity – Interpersonal skills – Team spirit
10 years experience in Customer Relationship Management (over 500 accounts B to B & B to C).
Knowledge in financial markets Equities, Futures, Options, OTC (80 derivatives markets).
Customer portfolio management (150 accounts mainly in financial markets).
Training (over 100 engineers, consultants and users).
CAREER TRACK
Since 2008 SUNGARD GLOBAL TRADING
Software Company Front to Back solutions - Gross Revenue 203 M€.
Senior Relationship Manager
Building a professional and trusted relationship for main accounts in Securities Services
BPSS, ARBITRAGE, BNP SA, CIC, NATIXIS, CACEIS, BCV... and deal with their escalated issues:
Resolution of trades issues, initial margin and variation margin all derivatives markets.
Settlement protocols for capital adjustments.
Writing customers’ procedures (technical and functional specifications).
Updating frames of reference.
Software tests in customer environment.
Training customers.
Results achieved: Over 800 issues solved.
2007 RCBF Consulting Company
Consulting firm – Gross Revenue 880.000 M€.
Trainer
Teaching Capital Markets Principles (Products, Actors and Business rules) evening courses:
Population trained composing of financial services consultants, engineers, and people coming from
transverse functions.
Results achieved: Over 100 users.
2002-2005 TRADITION SECURITIES AND FUTURES
Inter-dealer Broker- Company Viel Tradition Group – Gross Revenue 776 M€.
Senior Relationship Manager
Customer Relationship Management Optimization for main accounts: JP MORGAN, ARBITRAGE,
NATIXIS, GOLDMAN SACHS...
Customer relationship knowledge management and reporting.
Pre-sale activities including proposals and Give-up Agreements.
2. Settlement protocols setup for US market.
Suspense accounts settlement for Futures, Options, Equities and OTC markets.
Results achieved: 1 M€ savings.
3. 2001 BNP EQUITIES
Capital Market – BNP Group – Gross Revenue 27 943 M€.
Middle Officer
Middle Office and Customer Relationship Management:
Interface between Front Office and Back Office operations as well as Customers
Relationship Management.
Order transmissions and confirmations on capital market.
Customer ranking data base management (CLITEB).
2000 HUTCHISON TELECOM
Telco – Gross Revenue 2.300 M€.
Relationship Manager
Optimization of mobile phones operators WIP:
Enquiry management and information consolidation.
Revamping of PREVENTEL data mart (debtors database).
Results achieved: Significant WIP reduction and improved risk management
for both SFR and Orange operators.
1997-1999 BOURSE DE PARIS (EURONEXT)
Cross Company Committee at Bourse de Paris.
Relationship Manager
Management of the cultural activities and travels means for the 6500 employees of the 88
Capital Markets companies.
Reporting by activity.
Statistical analysis and surveys.
Quality management.
1988-1996 SINTEL
Interim Services Company - Gross Revenue 4.9 M€.
Missions & Customers
Middle Office Equities: 1988 (SG DELAHAYE OPTIONS).
Middle Office Equities: 1989 (DYNABOURSE).
Securities: 1990 (HAMANT CARMIGNAC).
RFP processing: 1995 (SCIC a subsidiary of CDC).
Customer representative for main accounts: 1996 (PAGES JAUNES).
TOOLS/FOREIGN LANGUAGES
Pack Office - INTERNET - LOTUS NOTES- EUROSYS - TEO - AS400 (softwares) – BLOOMBERG – UBIX -
PC SPAN.
French: Mother Tongue.
English: Fluent.
Hebrew: Fluent.
MISCELLANEOUS INFORMATIONS
Areas of interest: Politics and Public affairs - Cinema (Thrillers and documentaries) - Readings (Thrillers Novels,
Biographies and Politicals Essays) – Travels - Arts (Painting and Architecture).