Qimpro Challenge 5:
Best Practices
Submitted by:
Niketan Patel
Rohit Kumar
Nitesh Agarwal

Introduction To Best Practices
• Best practice means finding - and using - the best ways of working to
achieve your business objectives. It involves keeping up to date with the
ways that successful businesses operate - in your sector and others - and
measuring your ways of working against those used by the market leaders
Best Practice Through Benchmarking
• Applying best practice means learning from and through the experience of
others. One way of doing this is through benchmarking, which allows you
to compare your business with other successful businesses to highlight
areas where your business could improve.

Best Practices By Toyota
• Know Your Suppliers
• The Compliance Oversight Committee
• Don’t Let Growth Overwhelm You
• Lessons for the Compliance Practitioner

Know Your Suppliers
• Its by Total Quality Control (TQC): As per this
program Toyota works together with its
suppliers to improve methodologies for its
component products. The TQC model
embedded quality into Toyota’s production
system up and down the Supply Chain.
Additionally, through the program, Toyota was
able to understand the critical link between
quality and profit through high customer
satisfaction.

The Compliance Oversight Committee
• Another key component of Toyota’s overall
quality program was a high-level oversight
committee which had been set up to deal with
quality issues in 2005. This oversight committee
was made up of persons across functions within
the company and had the power to deal with
issues outside of typical bureaucratic silos. The
job of this committee is not only to review and
manage traditional high risk areas such as third
party business representatives but a company
can create such committees for other high risk
issues particular to a company.

Don’t Let Growth Overwhelm You
• Once Toyota moved from traditional
methodology of quality over growth as
previously besides quality they were skeptical
about growth also but now when they started
focusing on quality, market share almost got
doubled in a little spam of 10 years.

Lessons for the Compliance Practitioner
• The growth experienced by Toyota can also be a clear
lesson for the compliance practitioner. Compliance
must be rigorously implemented and continued for a
company to succeed in its overall anti-corruption and
anti-bribery policies. The Toyota TQC model served it
well until the rigor surrounding it was reduced. This
model inculcated quality throughout vendors in the
Supply Chain. As its rigor was reduced due to the
replacing emphasis on sales, the quality of Toyota’s
product dropped. A company must continue to push
compliance throughout its Supply Chain.

Best Practices that can be
adapted/innovated for our College
• Quality control in terms education
• Enhancing the performance of students by
improving quality of professors
• Full utilization of resources it being human or
infrastructural
• Providing world class training to all students
and its staffs
• Inculcating the importance quality rather
growth in terms of students and placements

Five innovative practices designed
and recommended for my College
• Lean Management
• Total Quality control
• Six Sigma implementation
• Enterprise, Resource and Planning
• Student Performance system

Lesson Learned
• With Traditional perception we cannot change
the system, firstly we need to change system
in order to improve education
• Students should give opportunities in domain
which they have high priorities
• Organization should focus more on quality
rather than growth

Thank You