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PERSUASION & INFLUENCE
In Communication Development
About this talk
Compiled By:
Deepak Nanda
@Wizhiker
Survey
Communication Development
expert advice
36%
Peers &friends
31%
parental
advice
15%
culture & faith
8%
other
10%
Decision Making Process
Advertisemen
t
23%
Buzz & hype
21%
Recommenda
tion
38%
spontaneous
18%
PERSONALITIES
Reliable
Experienced
Practical
Dedicated
Disciplined
Determination
Caring
TRAITS
Perfection
Consistent
Spiritual
Youthfulness
Positive
Focused
Humble
Rebel
Poised
Calm
Honest
Sophistication
Farsightedness
Thinker
1
• Idea/Foresightedness/Skill
• Passionate/Sincere/Consistence
2
• Expertise/Perfection/Knowledge
3
• Humble/Principled
INFLUENCE MODEL
4
• Media mention
• Social mention
INFLUENCE MODEL
PERSUATION
INFLUENCE
POWER
Reforming
Attitudes
Beliefs
Opinions
Behaviors
PERSUATION
INFLUENCE
POWER
Who you are ?
How you impact?
PERSUATION
INFLUENCE
POWER Authority
Coercion
EVOLUTION OF PERSUASION
Animals
Civilization
Aristotle
Ethos
Pathos
Logos
Very First Studies
- Art Of Rhetoric
PERSUASION
• Two routes can be used to persuade
– Central: relies on facts, figures, and
thought
– Peripheral: attempts to persuade you
without thought occurring. Rely on
emotion.
PERSUASION
There are no Laws of Persuasion, only rules.
PERSUASION
It’s about the other guy
PERSUASION
People tend to resist change
PERSUASION
Persuasion needs to get local
PERSUASION
Failure is not an option
PERSUASION
Failure is not an option
PERSUASION
Sincere communicators are lousy persuaders
TRADITIONAL
PERSUASION THEORIES
CONDITIONING
Stimulus Response
REINFORCEMENT
Consequences that give rewards increase a behavior.
Consequences that give punishments decrease a
behavior.
Consequences that give neither rewards nor
punishments extinguish a behavior
When –Do-Get
MODELING
You observe a model’s behavior.
You imitate the model’s actions.
You get a consequence.
Imitation for desired outcome
AUTHORITY & OBEDIENCE
Obedience to the hierarchy of group
PERSUASION TECHNIQUES
Arguments
Cues
Thoughtful Persuasion
Facts
Evidence
Arguments
Art + Science
Un-Thoughtful Persuasion
•Reciprocity
• Likings
• Social Proof
• Authority
• Commitment
• Scarcity
RECIPROCITY
Favors
Information
Trust
Empathy
Time
Recognition
Cooperation
Listening
LIKING
Shared Interest
Praise
Cooperation
Language
Attractiveness
SOCIAL PROOF
Notice
Mimic
i.e. cell phone brands
AUTHORITY
Testimonial
Advertisements
COMMITMENT & CONSISTENCY
SCARCITY
Unique
Uncommon
Fear
WAYS OF CHOOSING
• Form or improve relationship
- Reciprocity
- Liking
• Dealing with the unknown
- Social Proof
- Authority
• Motivating for action
- Commitment
- Scarcity
WAYS OF CHOOSING
Reciprocation : “ I help you, you help me”
Liking : “He has it too”
Commitment : “ Uncle, you better keep your word,”
Social Proof: “ Everybody do I do , huh”
Authority: “I am compelled to do it”
Scarcity: “So few left, choosing ah”
TWO TEQNIQUES
FOR APPROACHING TARGETS
DITF - Door In The Face
FITD - Foot In The Door
PROPAGANDA
SUBLIMINAL ADVERTISING
Ready To Sell Your Ideas?
Acknowledgement
The Delhi School Of Communication
Dean, Faculties, Alumni, Staff
The Psychology Of Persuasion
by Robert Cialdini
Persuasion & influence in communication

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Persuasion & influence in communication

Hinweis der Redaktion

  1. The sample size is 38 which fulfils the minimum sample size requirement of 30 response sheets.Major responses are attained from youth and middle aged individuals.The sample is majorly urban.Half of the individuals belong to media/communication industry hence at least half of them are exposed and have knowledge about influence & persuasion techniques.   *The results will vary with bigger sample size as well as different SEC population.
  2. People trust expert advice the most with nearly 35 % voting for “expert views”, Peers &friends stand close second with nearly 30% votes , 15% get influences from parental advice , nearly 8 % are driven by culture & faith & 10 % are influenced by other factors like conscience. Surprisingly, no one responded that would get influenced by advertisements.23 % of purchase decisions are guided by advertisements, 21% of purchase decisions driven by buzz & hype in market, 38% of the purchase is according to the recommendations and advice which got maximum percentage & 18 % of the purchase decisions are spontaneous.
  3. People trust expert advice the most with nearly 35 % voting for “expert views”, Peers &friends stand close second with nearly 30% votes , 15% get influences from parental advice , nearly 8 % are driven by culture & faith & 10 % are influenced by other factors like conscience. Surprisingly, no one responded that would get influenced by advertisements.23 % of purchase decisions are guided by advertisements, 21% of purchase decisions driven by buzz & hype in market, 38% of the purchase is according to the recommendations and advice which got maximum percentage & 18 % of the purchase decisions are spontaneous.
  4. There is a healthy mixture of people that influence us from various industries and specialties i.e. celebrities, writers, musicians, spiritual gurus, politicians, sportsmen, artist’s et al. The attributes that people find in above personalities are Reliable, experienced, grounded, dedication, discipline determination, perfection, consistent, spiritual ,youthfulness, positive attitude, focused, rebellion, poised, calm, honest , Sophistication ,farsightedness, caring, understanding, practical, humble, thinker.
  5. Knowledge, intelligent, expert, sincere, consistence, dedication, perfection,passionate, humble, youthful, principled
  6. Knowledge,intelligent,expert,sincere,consistence,dedication,perfection,paasionate,humble,youthful,principled
  7. What do you do how do you do?
  8. Principles of science to create new things
  9. Segmentation, Targeting, and Positioning
  10. Change is riskyWe will take time in effort
  11. Similar goals , similar mood ,mental state , techiniques vary time to time,life as happrening right now
  12. Failed twice
  13. Similar goals , similar mood ,mental state , techiniques vary time to time,life as happrening right now
  14. Keeps it real ,the other person understands . Again its not about how you feel but how the receiver feels..needs to be calm flexible, situation awareness
  15. Keeps it real ,the other person understands . Again its not about how you feel but how the receiver feels..needs to be calm flexible, situation awareness
  16. Phone rings
  17. Discounts, membership cards ,identify the rewards and punishment..power tool
  18. Obeserve others to know ,what to do ,what not to do,when to do,what to expect when we do. Toothpaste ,deo,before and after.problem ,solution.. Explains behavioral changes.
  19. Obedience to the hierarchy of groups ,
  20. 2 type of person alert attentive .active
  21. Central route active - alert , peripheral route –skimming along surface , ,more engagement, make relevant, regional ads ,judge arguments.. Smoking smells , art- observe ------science--plan
  22. Central route active - alert ,peripheral route –skimming along surface , ,more engagement,make relevant, regional ads ,judge arguments.. Smoking smells , art- observe ------science--plan
  23. People feel obligated to repay, in kind , what they receive After giving someone a favor , they will be favorably compelled to comply with a reasonable request It can spur unequal exchangesFavors are more effective if meaningful, customized , and unexpected Favors don’t have to be tangible, attention is a form of favor
  24. People feel obligated to repay, in kind , what they receive After giving someone a favor , they will be favorably compelled to comply with a reasonable request It can spur unequal exchangesFavors are more effective if meaningful, customized , and unexpected Favors don’t have to be tangible, attention is a form of favor
  25. We decide what is correct by noticing what other people think is correct. People are willing to comply with a request based on the degree that others are performing it. Favors don’t have to be tangible, attention is a form of favor
  26. We decide what is correct by noticing what other people think is correct. People are willing to comply with a request based on the degree that others are performing it. Favors don’t have to be tangible, attention is a form of favor
  27. We decide what is correct by noticing what other people think is correct. People are willing to comply with a request based on the degree that others are performing it. Favors don’t have to be tangible, attention is a form of favor
  28. We decide what is correct by noticing what other people think is correct. People are willing to comply with a request based on the degree that others are performing it. Favors don’t have to be tangible, attention is a form of favor
  29. We decide what is correct by noticing what other people think is correct. People are willing to comply with a request based on the degree that others are performing it. Favors don’t have to be tangible, attention is a form of favor
  30. We decide what is correct by noticing what other people think is correct. People are willing to comply with a request based on the degree that others are performing it. Favors don’t have to be tangible, attention is a form of favor
  31. We decide what is correct by noticing what other people think is correct. People are willing to comply with a request based on the degree that others are performing it. Favors don’t have to be tangible, attention is a form of favor
  32. We decide what is correct by noticing what other people think is correct. People are willing to comply with a request based on the degree that others are performing it. Favors don’t have to be tangible, attention is a form of favor
  33. We decide what is correct by noticing what other people think is correct. People are willing to comply with a request based on the degree that others are performing it. Favors don’t have to be tangible, attention is a form of favor
  34. We decide what is correct by noticing what other people think is correct. People are willing to comply with a request based on the degree that others are performing it. Favors don’t have to be tangible, attention is a form of favor
  35. We decide what is correct by noticing what other people think is correct. People are willing to comply with a request based on the degree that others are performing it. Favors don’t have to be tangible, attention is a form of favor
  36. Kids learn how to get food & attention ,most common ways people change you..