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ETHICS & VALUES IN GOVERNANCE.
.
.
James Joseph Adhikarathil.
Ethics and Good Governance - Training to Kerala Civil supplies officers at ILDM 21/10/22 - James Joseph Adhikarathil Land Consultant.
MY POOL.
Don’t stop learning….because…?
Learn
Unlearn
Relearn
Updated Knowledge power- passion-Respect-
. Leadership.
If you don’t update……….?
Ethics and Good Governance - Training to Kerala Civil supplies officers at ILDM 21/10/22 - James Joseph Adhikarathil Land Consultant.
Ethics and Good Governance - Training to Kerala Civil supplies officers at ILDM 21/10/22 - James Joseph Adhikarathil Land Consultant.
ETHICS.
Ethics is the well founded standards of
righteousness which benefits society.
The study of what is right or wrong in human
behaviour.
.
James Joseph Adhikarathil
ETHICS & MORALITY.
Ethics- Ethose - Character.
Rules provided by an external source.
Morality – Moralitas – Behaviour.
Rule formulated by Individual.
Values – Valere – be strong.
Your values are the things that you believe are important in the
way you live and work.
Loyalty,Spirituality,Humility,Compassion,Honesty,Kindness,Integr
ity,Selflessness
Values are like fingerprints. Nobodies are the same but
you leave them all over everything you do.
-Elvis Presley
ETHICS & MORALITY.
1. An ethical code need not have to be moral.
2. A moral action can also be un ethical.
.
ETHICS , MORALITY& VALUES.
1. Ethics are followed because society has decided that it is the
right action.
2. Morality is followed by the Indvidual as he believes it is the
right action .
3. The values of an individual are built on the basis of his moral
and ethical standards.
They form the base of an individual's attitude, perception, and
behaviour.
.
Ethics and Good Governance - Training to Kerala Civil supplies officers at ILDM 21/10/22 - James Joseph Adhikarathil Land Consultant.
WHY ETHICS IN GOVERNANCE ?
1. Ethics in governance are attracting attention of all
the people who talk of good governance.
2. Most of the citizens are educated, enlightened and
aware of their rights.
3. The spread of democracy in various countries of the
world has brought to fore the issue of ethics in
governance.
The BEST governance is the LEAST Govrnance.
.
.
.
Status of public service values…?.
1. Some traditional values are still relevant.
2. Some traditional values lost relevance.
3. New values to be defined for the present
generation.
WORK ETHICS.
LEGAL/Professional/Moral.
WORK- Activity…Effort…Achieve…purpose.
Ethics- Science of morality.
Morality – Standards of behaviour.
.
James Joseph Adhikarathil
S-M-A-R-T
1. S-pecific.
2. M-easurable.
3. A-chievable.
4. R-easoned.
5. T-ime bounded.
Are you capable of giving
specific reply..?
1. Have a specific plan .
What are the specific requirement for service delivery ?
Specific method to solve a problem.
Specific ingradients of a report or order..?
2. Have a specific agenda.
Focus on each item and avoid distraction.
3. Have a specific structure.
office – where I get the service ?
documents – what are the specific items to be
included..? What are the specific items to be
attached..?
Elements of distraction
1. In Your office.
2. In your cubicle.
3. Un nececessary visitors.
4. Eating food.
5. Reading magzines.
6. Mobile phones.
7. Speaking loudly.
8. Social media.
9. Celebrations.
WORK ETHICS.
Specific Time-Specific place- Specific
materials.
.
James Joseph Adhikarathil
Yes… my activities are
measurable.
How much work done?…Yesterday- today – tomorrow.
File adalath- How much files closed.
Projects – How much activities completed..?
Jankeeya Samithi- what is the out put.
Say goodbye to following phrases and fix target
instead.
പരമാവധി,അടിയന്തരമായി, കഴിയുന്നത്ര
എത്രയുും വവഗും,കിട്ടുന്ന മുറ
മടക്കത്തപാൽ,രാമസുംവിനാ.
Make it achievable.
1. Efficiency.-----avoid uncecessary file processing.
2. Minimum enclosures.
3. Effectiveness.
4. Simplify procedures.( appln to higher official
received at cutting edge level.)
5. Technology .communication/RIDGID SKETCH.
6. Educate the customer.
7. Make customer the custodian of documents.
8. Reasoned orders.
9. Absence of an employee will not be barrier.
10.Absence of facilities will not be barrier. ( Eg. Power/
toner)
Make it achievable …
Right to get a reasoned
order.
1. Natural Justice.
Right to get a fair hearing.
Right to get a reasoned order.
1. Do you have addressed all the issues raised in the
petition..?
2. What is the process you adopted to solve the problem?
3. What are the documents you relied upon to take a
decision.
4. Do you have supported your decision with Act/Rule/
section?
Time Management is
Life Management.
Be Predictable ….
Are you punctual..?
Is there any wastage of time..?
Do you have a time plan for Delivery of each service.
Do you have time plan for conducting an
event/conference/ project.
Do you have a rescue plan for the delayed activities.
Does the work properly delegated.
JUSTICE DELAYED IS JUSTICE DENIED.
Right to
Fair hearing and reasoned decision.
1. Notice to right parties.
2. Right time hearing.
3. Informed customers.
4. Focused questions.
5. Patient listening
6. Right to collect copy of evidences.
7. Fair negotiations.
8. Reasoned decisions.
ETHICS & GOOD GOVERNANCE.
1. R-esponsiveness.
2. E-quity
3. P-articipation.
4. E-fficiency.
5. A-ccountability.
6. T-ransparency.
7. E-ffectiveness.
8. R-easoned decisions.
This will ensure reduced cost/time/complexity and better
citizen experience.
1. RESPONSIVENESS.
It is about analysing and addressing
the needs of the society…..
Interests of
the society- -----Mediation---Rules/act.
സസക്ഷനിൽ ആളില്ല നാസള വാ..
കറണ്ടില്ല നാസള വാ…
രിരക്കാണ് നാസള വാ.
നാസള വരുത്താസര എന്ത് സെയ്യുവാൻ കഴിയുും
?
.
Qualities of a responsive employee
1. Focused on needs.
2. Willingness to provide information.
3. Listener.
4. Empathy.
5. Reliability.
6. Task oriented.
7. Good communicator.
8. Extra mile approach.( absence of an
officer/facility/applicant should not be a barrier )
9. Reaction Vs Respose.
2. Equity. Vs Equality
.
.
3. PARTICIPATION.
1. You should have citizen ambassadors.
2. DREAM100- Interpersonal Relationship.
3. Feedback mechanism/social audit.
വനാട്ടീസ്. 😇
TOILET ഈ ഓഫീസിസെ ജീവനക്കാർക്ക് മാത്രും.
.
4. Efficiency. Best use of resources.
modes of communication-visit to courts- higher
offices- conferences-
.
4. Efficiency Blocks.
1. No updated knowledge.
2. No enhanced skills.
3. Negative attitude.
.
4. Areas of inefficiency.
• Work distribution.
• File flow. Task vs Process.
• Hearing.
• Visits.
• Conferences.
• Events.
• Service delivery.
• Documentation.
• Maintenance of data.
.
Ethical approach to
your action and behaviour.
• Dress code.
• Office code.
• Cubicle code.
• Language code.
• Time Code.
• Priority code – queue system.
• Politically neutral.
• Team player.
• Attitude in spending money
.
5. Accountability.
Become answerable to the People.
Become answerable to the to the Govt.
Right to service…..
Right to information……
Right to hearing………
6.Transparency.
Informed decisions.
Informed implementation.
Be cautious in processing a file because you are making public
document.
.
7.Effectiveness.
.
8.Reasoned decisions.
Rule of law Predictability of
services
Good Governance requires a fair predictable, stable
legal frame work enforces impartially.
Logical informed decisions.
Speaking orders
.
REPEATER.
Service quality for GOOD GOVERNANCE.
1. R-esponsiveness.
2. E-quity
3. P-articipation.
4. E-fficiency.
5. A-ccountability.
6. T-ransparency.
7. E-ffectiveness.
8. R-easoned decisions.
This will ensure reduced cost/time/complexity and better
citizen experience.
Work SMART till your signature b
.
Qualities of a professional.
1. Professional appearance
Professional appearance is one of the key
characteristics of professionals, and it includes
wearing appropriate attire to the workplace with
proper hygiene and grooming. You can wear
pants, dresses, formal skirts, formal shirts along
with leather footwear to give you a clean and
professional look. Some organisations may also
allow wearing smart casuals at the workplace
and you may choose to select your clothing that
is acceptable in your organisation.
James Joseph Adhikarathil
Qualities of a professional.
2. Reliability
Professionals try to be as reliable and dependable as
possible and always try to keep their commitments.
Professionals are true to their word and do what they are
committed to do. They never over-promise, rather they
under-promise and over-deliver. Professionals are prompt
in their response to colleagues and try to take follow-ups
on their commitments in a timely fashion. Professionals
are punctual in everything they do and it is a key aspect
of this professional characteristic. They know the
importance of clarifying any uncertainties when dealing
with clients or colleagues to ensure there are no mistaken
mistaken assumptions or surprises.
James Joseph Adhikarathil
Qualities of a professional.
3. Ethical behaviour.
Professionals strive to live by principles they believe
in and commit to doing the right thing always.
Professionals believe in honesty, open disclosure and
and sincerity, which are all key characteristics of
ethical behaviour. Most of the companies include a
section on a commitment to ethical behaviour in
their code of conduct to which all the professionals
abide. Apart from this, professionals can adopt their
own personal code of conduct and can make the
same commitments individually as well.
James Joseph Adhikarathil
Qualities of a professional.
4. Organised.
Being organised is one of the most important
characteristics of a professional, which helps them keep
their workspace organised and clutter-free. This enables
them to find whatever they need in an easy way and
saves precious time. Professionals keep their important
paperwork and files in proper order and place. To avoid
any unexpected delays, professionals keep all the
required material ready well in advance in case of any
important meeting or presentation. Professionals not
only keep their physical spaces organised but also try to
keep their data in computer systems organised.
James Joseph Adhikarathil
Qualities of a professional.
5. Accountability
As professionals accept credit for achieving
every goal or objective, they also take
accountability for everything they do and take
full responsibility in case something does not
work out. Professionals take responsibility for
any mistakes that they might have made and
strive to resolve the situation by taking all the
necessary steps. They expect accountability not
only from themselves but also from other
colleagues as well to create a culture of mutual
trust and competency.
James Joseph Adhikarathil
Qualities of a professional.
6. Professional language
Language is a key component that people take
into account while making a perception about
others. Professionals try to monitor every aspect
of their behaviour, including the language they
use and the way they talk. Professionals are
conscious about minimising the use of slang and
and try to avoid using inappropriate language
not only in their workplaces but also in informal
settings.
James Joseph Adhikarathil
Qualities of a professional.
7. Separates personal and professional lives
Most of the people who behave with
professionalism understand why it is important
to separate their personal lives from their
professional lives. Separating your personal and
professional lives increases efficiency at work
and reduces stress. Sometimes, professionals
may experience certain challenges in their
personal lives, they try to maintain a clear
demarcation between their personal and
professional lives so it does not affect their work
at the organisation.
James Joseph Adhikarathil
Qualities of a professional.
8. Positive attitude
Professionals try to keep and maintain a
positive and can-do attitude in all situations
in their workplace. This positive attitude at
work can help the professionals in increasing
their overall performance, which can increase
the chances of achieving the desired goal or
result. Being positive at work not only helps
the professionals but also affects the
behaviour and performance of their
colleagues and improves employee morale.
James Joseph Adhikarathil
Qualities of a professional.
9. Emotional control
It is often said that EQ (Emotional Quotient) is more
important than IQ (Intelligence Quotient) in
determining the success of an individual. Having
emotional stability is important and professionals
display this characteristic in various situations at the
workplace. Professionals always try to maintain their
calmness and composure in all adverse situations.
Remaining calm helps in being rational, applying
sound judgement and making good decisions
during any adverse or challenging situations. This
characteristic makes the professionals very reliable
and others also look at them for any guidance
during challenging moments.
James Joseph Adhikarathil
Qualities of a professional.
10. Effective time management
Professionals require to be very efficient in
their time-management skills. Time
management essentially means that the
employee knows how to allocate time to
various things and prioritise in a way that
leads to the maximum outcome. Good time-
management skills can help you achieve
challenging tasks under tight deadlines and
can make a good impression on your
manager and colleagues.
James Joseph Adhikarathil
Qualities of a professional.
11. Focused
Professionals understand what needs to be
accomplished to achieve their goals,
objectives and get the desired results. They
focus on whatever they do to achieve
maximum productivity. Focus helps the
professionals to achieve more in less time
and improves their quality of work. While
professionals can multi-task and do various
things at once, they try to maintain their
focus on one thing at a time to achieve the
desired objectives.
James Joseph Adhikarathil
Qualities of a professional.
12. Poised
Professionals are self-assured and calm. They
demonstrate poise and a confident state of
being. Being poised refers to being in
equilibrium, maintaining a straight posture,
making eye contact when interacting with other
colleagues and establishing a friendly and
professional presence. Professionals who display
this quality try to stay calm during tough
situations and take decisions with a cool mind.
.
James Joseph Adhikarathil
Qualities of a professional.
13. Respectful of others
Professionals treat themselves and others with
respect. They are respectful towards their
managers, colleagues and support staff. While
giving feedback, they convey it in a constructive
and respectful manner. They also understand
that, though humour is appropriate in the
workplace, they must be respectful of others.
People who show respect towards others are
generally considered professionals by their
colleagues.
. James Joseph Adhikarathil
Qualities of a professional.
14. Strong communicator
Strong communication skills are one of the key
characteristics of a professional. Communication
not only means conveying your message to
others in an effective and efficient way but also
listening attentively to what others are saying
and comprehend appropriately. Professionals
have strong command over language and they
leverage it to put their message across.
Professionals engage in open and constructive
communication with others to collaborate more
effectively, which can help them accomplish a
lot.
James Joseph Adhikarathil
Qualities of a professional.
15. Possesses soft skills
Soft skills are personality traits or habits that
allow someone to interact with others in an
effective way. Leadership, teamwork,
adaptability, creativity and critical thinking
are all examples of important soft skills. They
help professionals to behave courteously
when addressing colleagues and managers,
use the right language when communicating
and respect the opinions of others.
James Joseph Adhikarathil
Employee values.
1. Accountability.
2. Passion.
3. Responsibility.
4. Culturally Fit.
5. Positive.
6. Empathy.
7. Ambitious.
8. Confident.
9. Humble.
10. Reliable.
Employee values.
11. Self motivated.
12. Team player.
14. Hard working.
15. Proactive.
15. Marketable.
16. Detail oriented.
17. Autonomous.
18. Honest.
19. Active listener.
20. Leadership.
Employee values
21. Punctual.
22. Welcome challenges.
23. Adaptable.
24. Taking initiative.
25. Energetic.
26. Welcome challenges.
27. Optimistic.
28. Ethics and values.
29. Updating.
30. Time management.
Employee values.
31. Priority.
32. Respect..
33. I-I-I.
34. Tech- savvy.
35. Goal setting.
36. Problem solver.
37. Interpersonal skills.
38. Intra personal skills.
39. Able to vary role.
40. Integrity. .
Employee values.
41. Responsive.
42. Action oriented
43. Intelligent .
44. 8D people.
45. Multitasking.
46. Sincere.
47. Extra mile.
48. No excuse people.
49. loyalty.
Thank You!!
 .
T. JAMES JOSEPH MOB -9447464502 kottayam
WEB- www.slideshare.net.in/mysandesham.
Face Book -Kerala Laws on Land

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Ethics and Good Governance - Training to Kerala Civil supplies officers at ILDM 21/10/22 - James Joseph Adhikarathil Land Consultant.

  • 1. ETHICS & VALUES IN GOVERNANCE. . . James Joseph Adhikarathil.
  • 4. Don’t stop learning….because…? Learn Unlearn Relearn Updated Knowledge power- passion-Respect- . Leadership. If you don’t update……….?
  • 7. ETHICS. Ethics is the well founded standards of righteousness which benefits society. The study of what is right or wrong in human behaviour. . James Joseph Adhikarathil
  • 8. ETHICS & MORALITY. Ethics- Ethose - Character. Rules provided by an external source. Morality – Moralitas – Behaviour. Rule formulated by Individual. Values – Valere – be strong. Your values are the things that you believe are important in the way you live and work. Loyalty,Spirituality,Humility,Compassion,Honesty,Kindness,Integr ity,Selflessness Values are like fingerprints. Nobodies are the same but you leave them all over everything you do. -Elvis Presley
  • 9. ETHICS & MORALITY. 1. An ethical code need not have to be moral. 2. A moral action can also be un ethical. .
  • 10. ETHICS , MORALITY& VALUES. 1. Ethics are followed because society has decided that it is the right action. 2. Morality is followed by the Indvidual as he believes it is the right action . 3. The values of an individual are built on the basis of his moral and ethical standards. They form the base of an individual's attitude, perception, and behaviour. .
  • 12. WHY ETHICS IN GOVERNANCE ? 1. Ethics in governance are attracting attention of all the people who talk of good governance. 2. Most of the citizens are educated, enlightened and aware of their rights. 3. The spread of democracy in various countries of the world has brought to fore the issue of ethics in governance. The BEST governance is the LEAST Govrnance. .
  • 13. .
  • 14. .
  • 15. Status of public service values…?. 1. Some traditional values are still relevant. 2. Some traditional values lost relevance. 3. New values to be defined for the present generation.
  • 16. WORK ETHICS. LEGAL/Professional/Moral. WORK- Activity…Effort…Achieve…purpose. Ethics- Science of morality. Morality – Standards of behaviour. . James Joseph Adhikarathil
  • 17. S-M-A-R-T 1. S-pecific. 2. M-easurable. 3. A-chievable. 4. R-easoned. 5. T-ime bounded.
  • 18. Are you capable of giving specific reply..? 1. Have a specific plan . What are the specific requirement for service delivery ? Specific method to solve a problem. Specific ingradients of a report or order..? 2. Have a specific agenda. Focus on each item and avoid distraction. 3. Have a specific structure. office – where I get the service ? documents – what are the specific items to be included..? What are the specific items to be attached..?
  • 19. Elements of distraction 1. In Your office. 2. In your cubicle. 3. Un nececessary visitors. 4. Eating food. 5. Reading magzines. 6. Mobile phones. 7. Speaking loudly. 8. Social media. 9. Celebrations.
  • 20. WORK ETHICS. Specific Time-Specific place- Specific materials. . James Joseph Adhikarathil
  • 21. Yes… my activities are measurable. How much work done?…Yesterday- today – tomorrow. File adalath- How much files closed. Projects – How much activities completed..? Jankeeya Samithi- what is the out put. Say goodbye to following phrases and fix target instead. പരമാവധി,അടിയന്തരമായി, കഴിയുന്നത്ര എത്രയുും വവഗും,കിട്ടുന്ന മുറ മടക്കത്തപാൽ,രാമസുംവിനാ.
  • 22. Make it achievable. 1. Efficiency.-----avoid uncecessary file processing. 2. Minimum enclosures. 3. Effectiveness. 4. Simplify procedures.( appln to higher official received at cutting edge level.) 5. Technology .communication/RIDGID SKETCH. 6. Educate the customer. 7. Make customer the custodian of documents. 8. Reasoned orders. 9. Absence of an employee will not be barrier. 10.Absence of facilities will not be barrier. ( Eg. Power/ toner)
  • 24. Right to get a reasoned order. 1. Natural Justice. Right to get a fair hearing. Right to get a reasoned order. 1. Do you have addressed all the issues raised in the petition..? 2. What is the process you adopted to solve the problem? 3. What are the documents you relied upon to take a decision. 4. Do you have supported your decision with Act/Rule/ section?
  • 25. Time Management is Life Management. Be Predictable …. Are you punctual..? Is there any wastage of time..? Do you have a time plan for Delivery of each service. Do you have time plan for conducting an event/conference/ project. Do you have a rescue plan for the delayed activities. Does the work properly delegated. JUSTICE DELAYED IS JUSTICE DENIED.
  • 26. Right to Fair hearing and reasoned decision. 1. Notice to right parties. 2. Right time hearing. 3. Informed customers. 4. Focused questions. 5. Patient listening 6. Right to collect copy of evidences. 7. Fair negotiations. 8. Reasoned decisions.
  • 27. ETHICS & GOOD GOVERNANCE. 1. R-esponsiveness. 2. E-quity 3. P-articipation. 4. E-fficiency. 5. A-ccountability. 6. T-ransparency. 7. E-ffectiveness. 8. R-easoned decisions. This will ensure reduced cost/time/complexity and better citizen experience.
  • 28. 1. RESPONSIVENESS. It is about analysing and addressing the needs of the society….. Interests of the society- -----Mediation---Rules/act. സസക്ഷനിൽ ആളില്ല നാസള വാ.. കറണ്ടില്ല നാസള വാ… രിരക്കാണ് നാസള വാ. നാസള വരുത്താസര എന്ത് സെയ്യുവാൻ കഴിയുും ? .
  • 29. Qualities of a responsive employee 1. Focused on needs. 2. Willingness to provide information. 3. Listener. 4. Empathy. 5. Reliability. 6. Task oriented. 7. Good communicator. 8. Extra mile approach.( absence of an officer/facility/applicant should not be a barrier ) 9. Reaction Vs Respose.
  • 30. 2. Equity. Vs Equality . .
  • 31. 3. PARTICIPATION. 1. You should have citizen ambassadors. 2. DREAM100- Interpersonal Relationship. 3. Feedback mechanism/social audit. വനാട്ടീസ്. 😇 TOILET ഈ ഓഫീസിസെ ജീവനക്കാർക്ക് മാത്രും. .
  • 32. 4. Efficiency. Best use of resources. modes of communication-visit to courts- higher offices- conferences- .
  • 33. 4. Efficiency Blocks. 1. No updated knowledge. 2. No enhanced skills. 3. Negative attitude. .
  • 34. 4. Areas of inefficiency. • Work distribution. • File flow. Task vs Process. • Hearing. • Visits. • Conferences. • Events. • Service delivery. • Documentation. • Maintenance of data. .
  • 35. Ethical approach to your action and behaviour. • Dress code. • Office code. • Cubicle code. • Language code. • Time Code. • Priority code – queue system. • Politically neutral. • Team player. • Attitude in spending money .
  • 36. 5. Accountability. Become answerable to the People. Become answerable to the to the Govt. Right to service….. Right to information…… Right to hearing………
  • 37. 6.Transparency. Informed decisions. Informed implementation. Be cautious in processing a file because you are making public document. .
  • 39. 8.Reasoned decisions. Rule of law Predictability of services Good Governance requires a fair predictable, stable legal frame work enforces impartially. Logical informed decisions. Speaking orders .
  • 41. Service quality for GOOD GOVERNANCE. 1. R-esponsiveness. 2. E-quity 3. P-articipation. 4. E-fficiency. 5. A-ccountability. 6. T-ransparency. 7. E-ffectiveness. 8. R-easoned decisions. This will ensure reduced cost/time/complexity and better citizen experience.
  • 42. Work SMART till your signature b .
  • 43. Qualities of a professional. 1. Professional appearance Professional appearance is one of the key characteristics of professionals, and it includes wearing appropriate attire to the workplace with proper hygiene and grooming. You can wear pants, dresses, formal skirts, formal shirts along with leather footwear to give you a clean and professional look. Some organisations may also allow wearing smart casuals at the workplace and you may choose to select your clothing that is acceptable in your organisation. James Joseph Adhikarathil
  • 44. Qualities of a professional. 2. Reliability Professionals try to be as reliable and dependable as possible and always try to keep their commitments. Professionals are true to their word and do what they are committed to do. They never over-promise, rather they under-promise and over-deliver. Professionals are prompt in their response to colleagues and try to take follow-ups on their commitments in a timely fashion. Professionals are punctual in everything they do and it is a key aspect of this professional characteristic. They know the importance of clarifying any uncertainties when dealing with clients or colleagues to ensure there are no mistaken mistaken assumptions or surprises. James Joseph Adhikarathil
  • 45. Qualities of a professional. 3. Ethical behaviour. Professionals strive to live by principles they believe in and commit to doing the right thing always. Professionals believe in honesty, open disclosure and and sincerity, which are all key characteristics of ethical behaviour. Most of the companies include a section on a commitment to ethical behaviour in their code of conduct to which all the professionals abide. Apart from this, professionals can adopt their own personal code of conduct and can make the same commitments individually as well. James Joseph Adhikarathil
  • 46. Qualities of a professional. 4. Organised. Being organised is one of the most important characteristics of a professional, which helps them keep their workspace organised and clutter-free. This enables them to find whatever they need in an easy way and saves precious time. Professionals keep their important paperwork and files in proper order and place. To avoid any unexpected delays, professionals keep all the required material ready well in advance in case of any important meeting or presentation. Professionals not only keep their physical spaces organised but also try to keep their data in computer systems organised. James Joseph Adhikarathil
  • 47. Qualities of a professional. 5. Accountability As professionals accept credit for achieving every goal or objective, they also take accountability for everything they do and take full responsibility in case something does not work out. Professionals take responsibility for any mistakes that they might have made and strive to resolve the situation by taking all the necessary steps. They expect accountability not only from themselves but also from other colleagues as well to create a culture of mutual trust and competency. James Joseph Adhikarathil
  • 48. Qualities of a professional. 6. Professional language Language is a key component that people take into account while making a perception about others. Professionals try to monitor every aspect of their behaviour, including the language they use and the way they talk. Professionals are conscious about minimising the use of slang and and try to avoid using inappropriate language not only in their workplaces but also in informal settings. James Joseph Adhikarathil
  • 49. Qualities of a professional. 7. Separates personal and professional lives Most of the people who behave with professionalism understand why it is important to separate their personal lives from their professional lives. Separating your personal and professional lives increases efficiency at work and reduces stress. Sometimes, professionals may experience certain challenges in their personal lives, they try to maintain a clear demarcation between their personal and professional lives so it does not affect their work at the organisation. James Joseph Adhikarathil
  • 50. Qualities of a professional. 8. Positive attitude Professionals try to keep and maintain a positive and can-do attitude in all situations in their workplace. This positive attitude at work can help the professionals in increasing their overall performance, which can increase the chances of achieving the desired goal or result. Being positive at work not only helps the professionals but also affects the behaviour and performance of their colleagues and improves employee morale. James Joseph Adhikarathil
  • 51. Qualities of a professional. 9. Emotional control It is often said that EQ (Emotional Quotient) is more important than IQ (Intelligence Quotient) in determining the success of an individual. Having emotional stability is important and professionals display this characteristic in various situations at the workplace. Professionals always try to maintain their calmness and composure in all adverse situations. Remaining calm helps in being rational, applying sound judgement and making good decisions during any adverse or challenging situations. This characteristic makes the professionals very reliable and others also look at them for any guidance during challenging moments. James Joseph Adhikarathil
  • 52. Qualities of a professional. 10. Effective time management Professionals require to be very efficient in their time-management skills. Time management essentially means that the employee knows how to allocate time to various things and prioritise in a way that leads to the maximum outcome. Good time- management skills can help you achieve challenging tasks under tight deadlines and can make a good impression on your manager and colleagues. James Joseph Adhikarathil
  • 53. Qualities of a professional. 11. Focused Professionals understand what needs to be accomplished to achieve their goals, objectives and get the desired results. They focus on whatever they do to achieve maximum productivity. Focus helps the professionals to achieve more in less time and improves their quality of work. While professionals can multi-task and do various things at once, they try to maintain their focus on one thing at a time to achieve the desired objectives. James Joseph Adhikarathil
  • 54. Qualities of a professional. 12. Poised Professionals are self-assured and calm. They demonstrate poise and a confident state of being. Being poised refers to being in equilibrium, maintaining a straight posture, making eye contact when interacting with other colleagues and establishing a friendly and professional presence. Professionals who display this quality try to stay calm during tough situations and take decisions with a cool mind. . James Joseph Adhikarathil
  • 55. Qualities of a professional. 13. Respectful of others Professionals treat themselves and others with respect. They are respectful towards their managers, colleagues and support staff. While giving feedback, they convey it in a constructive and respectful manner. They also understand that, though humour is appropriate in the workplace, they must be respectful of others. People who show respect towards others are generally considered professionals by their colleagues. . James Joseph Adhikarathil
  • 56. Qualities of a professional. 14. Strong communicator Strong communication skills are one of the key characteristics of a professional. Communication not only means conveying your message to others in an effective and efficient way but also listening attentively to what others are saying and comprehend appropriately. Professionals have strong command over language and they leverage it to put their message across. Professionals engage in open and constructive communication with others to collaborate more effectively, which can help them accomplish a lot. James Joseph Adhikarathil
  • 57. Qualities of a professional. 15. Possesses soft skills Soft skills are personality traits or habits that allow someone to interact with others in an effective way. Leadership, teamwork, adaptability, creativity and critical thinking are all examples of important soft skills. They help professionals to behave courteously when addressing colleagues and managers, use the right language when communicating and respect the opinions of others. James Joseph Adhikarathil
  • 58. Employee values. 1. Accountability. 2. Passion. 3. Responsibility. 4. Culturally Fit. 5. Positive. 6. Empathy. 7. Ambitious. 8. Confident. 9. Humble. 10. Reliable.
  • 59. Employee values. 11. Self motivated. 12. Team player. 14. Hard working. 15. Proactive. 15. Marketable. 16. Detail oriented. 17. Autonomous. 18. Honest. 19. Active listener. 20. Leadership.
  • 60. Employee values 21. Punctual. 22. Welcome challenges. 23. Adaptable. 24. Taking initiative. 25. Energetic. 26. Welcome challenges. 27. Optimistic. 28. Ethics and values. 29. Updating. 30. Time management.
  • 61. Employee values. 31. Priority. 32. Respect.. 33. I-I-I. 34. Tech- savvy. 35. Goal setting. 36. Problem solver. 37. Interpersonal skills. 38. Intra personal skills. 39. Able to vary role. 40. Integrity. .
  • 62. Employee values. 41. Responsive. 42. Action oriented 43. Intelligent . 44. 8D people. 45. Multitasking. 46. Sincere. 47. Extra mile. 48. No excuse people. 49. loyalty.
  • 63. Thank You!!  . T. JAMES JOSEPH MOB -9447464502 kottayam WEB- www.slideshare.net.in/mysandesham. Face Book -Kerala Laws on Land