This presentation originated from Andrew Cammer at Cisco. I modified it for a presentation I made at Jeanne Meister's 2020 Workplace event at MasterCard.

1. Cisco Confidential 1© 2013-2014 Cisco and/or its affiliates. All rights reserved.
Design Matters
Cisco Connected Workplace
OfficeExperienceDesign
MyndiGarrett
USPartnerBusinessDevelopmentManager
CiscoWorkforceExperience

2. Cisco Confidential 2© 2013-2014 Cisco and/or its affiliates. All rights reserved.
“Your office design is the body language of your Company”
http://www.nytimes.com/2014/03/16/magazine/silicon-valleys-youth-problem.html?_r=0
https://hbr.org/2014/10/worksp
aces-that-move-people

3. Cisco Confidential 3© 2013-2014 Cisco and/or its affiliates. All rights reserved.
Work anywhere, access everywhere
Design Thinking – Listening to your “customer”
What are Your workers asking for?
Gives me
choice
Helps me
collaborate
better
Help me find my
buddies
Enhances my
productivity
Safe and
Personalized
Let me find
available
spaces
Improves my
work life
balance

4. Cisco Confidential 4© 2013-2014 Cisco and/or its affiliates. All rights reserved.
How did Cisco develop Personas
Segmenting Users based on their Work Styles
Campus
Mobile
Highly
Mobile
Remote
Collaborator
Neighborhood
Collaborator
Workstation
Anchored
Desk-bound, non-
mobile employee
who performs
highly focused
individual work;
some team
interaction
Highly mobile;
Travels extensively
to customer and
partner locations;
frequently interacts
with customers
Internally mobile;
Interacts cross-
functionally in face-
to-face scheduled
meetings; Often in
leadership roles
Neighborhood-
based employee
who is mobile within
the group area;
interacts with,
coordinates and
manages teams
Non-mobile
employee who
works frequently
with remote
colleagues, and
frequently works
from home

5. Cisco Confidential 5© 2013-2014 Cisco and/or its affiliates. All rights reserved.
Cisco Work Styles by Organization
Source: Cisco Work Profile Survey
Engineering
(5,082)
Marketing
(106)
Services
(1,339)
Finance
(341)
Legal
(47)
Manufacturing
(331)
Operations
(636)
WW Sales
(1,616)
All

6. Cisco Confidential 6© 2013-2014 Cisco and/or its affiliates. All rights reserved.
• Concentrate
• Collaborate
• Learn
• Socialize

7. Cisco Confidential 7© 2013-2014 Cisco and/or its affiliates. All rights reserved.

8. Cisco Confidential 8© 2013-2014 Cisco and/or its affiliates. All rights reserved.
Redefining the User Experience

9. Results
Reduction in office
space
30%
Reduction in
chargeback per
employee
50%
Increase in
employee
satisfaction
80%
of employees say
communications
have improved
82%
Don’t Confuse Motion with Progress
Thank You!

10. Cisco Confidential 10© 2013-2014 Cisco and/or its affiliates. All rights reserved.
Our Vision:
Changing the Way We
Work, Live, Play, and Learn