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A NewApproachto Quality
Stephen Murgatroyd, PhD
Chief Innovation Officer
Contact North | Contact Nord
Aims
Explore the limitations of the
current approaches to quality
Explore options for the future
AChallenge
 What does quality look like for this kind of
organization?
 What does quality look like for a MOOC based Mas...
Institutional
Review
Program
Review
Indicators of
Student
Experience
Learning
Outcomes
Institutional
Review
Program
Review
Indicators of
Student
Experience
Learning
Outcomes
Accreditation By Third Parties - e....
InCommon
 Standards based audits
 Input - Output Focused
 Some indicators of student satisfaction and
performance
 Rev...
What’sWrong
withThis
Approach
What should we STOP doing?
What should we IMPROVE?
What should we REDESIGN?
What should ...
NewFramework
 Focused on outcomes for learners and faculty -
engagement, satisfaction and conditions of practice.
 Looks...
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Rethinking Quality in Higher Education

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Workshop materials from World Conference on Online Learning 2017

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Rethinking Quality in Higher Education

  1. 1. A NewApproachto Quality Stephen Murgatroyd, PhD Chief Innovation Officer Contact North | Contact Nord
  2. 2. Aims Explore the limitations of the current approaches to quality Explore options for the future
  3. 3. AChallenge  What does quality look like for this kind of organization?  What does quality look like for a MOOC based Masters degree from FutureLearn / Deakin University?  What does quality look like for a BS Nursing degree from University of Wisconsin granted on the basis of assessment of competencies alone.  What does quality look like for a BCom approved by AACSB offered face to face in a conventional university?
  4. 4. Institutional Review Program Review Indicators of Student Experience Learning Outcomes
  5. 5. Institutional Review Program Review Indicators of Student Experience Learning Outcomes Accreditation By Third Parties - e.g. Nursing, AACSB, etc.
  6. 6. InCommon  Standards based audits  Input - Output Focused  Some indicators of student satisfaction and performance  Review of governance issues - academic decision making, faculty roles in academic decisions, etc.  Peer review  Some benchmarking (but variable).
  7. 7. What’sWrong withThis Approach What should we STOP doing? What should we IMPROVE? What should we REDESIGN? What should we START?
  8. 8. NewFramework  Focused on outcomes for learners and faculty - engagement, satisfaction and conditions of practice.  Looks at analytics and behavioural frameworks  Encourages and support innovation rather than inhibits it - not standards based or peer review, but based on evidence of efficacy and efficiency.  Impact assessment - the “So what?” question - people, organization and community.

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