1. Mukund Goswami
Contact: +960 742 1787
E-Mail: Mukund.gosyus@gmail.com
A versatile, high-energy technocrat with the distinction of executing IT Operations within strict time
schedule
P R O F I L E S U M M A R Y
• Well experienced in providing IT support through Email, Phone and onsite support with installation and
troubleshooting.
• An enthusiastic Network Administrator & IT Server Engineering Expert with over 7 years’ experience offering the
necessary drive & determination needed to resolve complex networking issues & possessing effective organizational
skills & excellent working knowledge of networking technologies, data communication, & networking enriched with
various IT Infrastructure & customer experience management skills.
• Experience in all LAN/WAN topologies, network administration & PC environment. Execute technical solutions that
streamline & improve operating efficiencies
• Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and
appropriate software
• Experienced in managing the Support Tools i.e. Kayako, Zendesk, SAP, Proprietary Chat tools and Software.
• Adapt in communicating with technical & non-technical audiences. Develop system documentation & create policies to
meet the needs of dynamic changing environments.
• Proficient in people and attrition management; possess excellent knowledge of overall IT operations
• Skills in streamlining systems with ability to enhance IT infrastructure operational effectiveness
• Proven ability to analyze organizational processes, workflow, policies and procedures of company and giving solutions
C O R E C O M P E T E N C I E S
• Extending high-end technical support to various servers and ensuring high customer satisfaction levels through
prompt redressal of their problems
• Suggesting improvements in the operations and processes to make the system foolproof in an client environment.
• Maintaining directory including security domains, user profiles & other resources on the network
• Addressing queries regarding the information system / software & extending onsite support to the clients including
maintenance of hardware / software
• Ensuring prompt resolution of queries put forth by internal / external customers and maintaining high customer
satisfaction levels
• Understanding customer problems, isolating them and providing solution with reasons whereever possible
• Keeping up-to-date technically and applying new knowledge to your job.
O R G A N I S A T I O N A L E X P E R I E N C E
Since April’14 with Noomadi Resorts and Residence Pvt Ltd, Maldives as IT Specialist
Key Result Areas:
• Installation, maintenance and monitoring of Windows Server 2012 on Virtual Machine Hyper-V Manager
• Working on the Active Directory, creating users, installing Forest and sub domains.
• Supporting offsite clients through Email or phone support and onsite installation.
• Maintaining Hosting websites of different domains.
• Monitored the Windows 2012 server configured domains, forest and user access policies.
• Application support for Booking software & Point of Sales (POS)
• Installation and configuration of Protel software, single point of sales integrated with reservations.
• Windows Backup & restore.
• Networking including a good understanding of TCP/IP based networks, Subnets, VLAN's, Routing and switching
technologies.
• Creating the VPN users access, applying the firewall rules (Dell Sonicwall, Cisco) upgrading Firmware’s of Firewalls,
NAS and Windows
• Restricting the access to the social networks in an office environment, domain restrictions and user policies.
• Replacing the old computers with new and installing the operating system like Windows XP, 7, 8.2 and 10.
• Configuration of Cisco Router, using routing protocols RIP, EIGRP, OSPF and BGP.
• Implementation of Cisco Wireless networks and connecting AP’s to the WLAN Controller.

2. • Worked on Network traffic monitoring tools like Wire-shark and PRTG
• Network planning and assigning the right IP's to the newly added devices in the network without IP Conflict.
• Good knowledge in Exchange 2010/2013 Server and Lotus Notes Client.
• Configuring the Apple IPAD’s and installing the desired application for downloading the newspapers.
• Installed the security devices like finger print, CCTV, Time Attendance machines.
• Troubleshooting the Dynamics Application, SQL Database and software upgrades
• Installing the office 2013, 2016, migrating the email users to office 365, MS Exchange working experience.
• Windows Server Maintenance and upgrading the patches, Office 365 issues and cloud suggestions.
• Replacing the hardware for devices, improvising the performance of the workstations and domain computers.
• Configuring the mails, taking archive of outlook, back up and deleting unnecessary files.
• Understanding the client requirements, meeting clients and implementing the solution.
• Printer support (Konica Minolta, Canon and HP), FTP and Fax issues and print server issues.
• Providing Technical support on Windows 7, 8.2, 10 and Mac including the phones and Tablets
• Supporting remote location using remote access ( Ammy, TeamViewer, VNC, LogMeIn Technical Console, RDC)
• Hands on Experience in SIP, H323 and ISDN cause code and resolving them in appropriate time.
• Developed excellent working knowledge of traffic flow and packet analysis software, such as Wireshark.
• Upgrading data network equipment to latest stable firmware releases & managing backup for servers.
Since Aug’09 – April ‘14 with Dr Roddy’s Laboratories Ltd, through Maha Electronics Pvt Ltd, Hyderabad, India as
L2 Engineer ( System Administrator)
Key Result Areas:
• Processing the client requests according to the priority to the specific department and provide L1 Solutions through
Email or replies.
• Handling 500 Desktops 150 Laptops with 2 Members IT Team in Domain environment.
• Attending first level support call for various Department across organizations& Country
• Contribute to strategic infrastructure and technology upgrades, including current transition to Microsoft 365 and other
cloud-based platforms.
• Looking after the SLA’s Agreement of the clients supporting them on time
• Handling the AD, Exchange 2010, on Outlook 2007 - 2013 clients.
• Monitoring Memory performance, Processor Utilization, I/O load, Disk Performance & file system utilization of servers
by using third party tools.
• Daily checking the AV Updates on servers.
• Developing constructive and cooperative working relationships with others, and maintaining them over time
• Backup and restoration management of data.
• Having knowledge on SAN, NAS and clustering concepts.
• Handling the Windows 2012 Virtual servers on VM Ware ESX servers and Hyper-V
• Second tier customer support, troubleshooting and providing solutions for the front line support folks.
• Codify frequent issues into documented or scripted processes
• Assist with product QA from a user's point of view
• Remote support for the client using LogMeIn, TeamViewer, LogMeIn Technical console, Ammy and VNC
• Document required bug fixes, end-user feature improvements, and operations feature improvements
• Act as customer advocate in the product development process
• Adapt installer, shell scripts and Perl scripts
• Document exceptions and fixes for inclusion into core product
• Provide feedback from customer users to product team
• You must be comfortable setting up new servers, optimizing existing servers and be able to perform server
surveillance, monitoring and maintenance
• Creation of AD/Exchange 2010 user accounts, file permissions.
• Assist with the administration of Windows 2008 active directory and domains.
• Having Experience in Installation & Configuration of Cisco routers & Switches (Managed & Unmanaged).
• Remote Monitoring and Managing of Servers, Storage and Devices health Check-up.
• Trouble shoot customer’s trouble tickets from helpdesk (3rd level support via phone, written and electronic media).
• HP ProLiant ML350p Gen8 for AD Server, Network printers
• Installation & Troubleshooting of VPN Client (Nortel & Cisco) & Broadband wireless data cards.
• Having well experience in maintenance of Assets & inventory.
• Maintained the Access Control Data Base.
• Co-Ordination with ISP Vendors (Reliance, Tulip, Bharathi Airtel) and having experience in Video Conference
Equipment’s.

3. • Worked on Security Management which includes WSUS, SAV servers.
• Trained end-users by means of verbal personal instruction and specially designed documentation.
• Maintained 3 HP (ProLiant ML350) Servers with Windows 2008/2012 server platform.
• Installation and configuration of Lotus Notes Clients, SAP and all other applications. Troubleshooting all Windows,
Lotus Notes, SAP related queries.
• Maintenance of the Asset Database of all the sites (desktop, laptop, printers, scanners, network printers).
• Vendor Management, coordinating with Different Vendors for Leased Lines, Video Conference & different hardware
Vendors.
• Evaluation of EPO Mc-Afee Product based on site specification. Which included server Installation, Product
deployment and troubleshooting Antivirus Management?
• Supporting clients on VoIP, VPN issues, troubleshooting the voice quality, packet capturing, & decoding.
• Taking VM Backup’s, Snapshots, Applying firewall rules on ESXi 6.0
• Checking the Logs of the devices, taking appropriate actions to resolve the issue on time.
• Great knowledge on SSH, Telnet and SCP protocols for troubleshooting the network devices.
• Offering TCP/IP core networking services using Windows DHCP, WINS and DNS
• Supporting remote location using remote access ( Ammy, teamviewer,VNC, LogMeIn Technical Console, RDC)
• Flexible with timings either day or night shifts as per GMT.
• Configuration of hosted IP voice services including ESXi Server instances for (Vibe, and IQsim ISSO).
• Configuring desktops, maintenance, troubleshooting, Antivirus, windows update and cleaning up files.
• Managed and configured client email on Blackberries and IPhone, IPad devices.
• Escalate Service questions to appropriate Client Representatives.
E D U C A T I O N
• B.SC. in (Computer Science) from Eastern Institute for Integrated Learning in Management University from
Sikkim, Hyderabad in 2011with 68.87%
C E R T I F I C A T I O N S
• Cisco Certified Network Associate (CCNA ID : CSCO12550131)
• Microsoft Certified IT Professional (MCITP)
• Certified Ethical Hacker (EC Counsel)
• MCSA 2012: Microsoft Certified Solution Associate
• CCNA R&S: Cisco Certified Network Associate Routing and Switching
• CCNSPT (CMS Certified Network Specialist – Professional Track) through CMS Computer Limited.
• Cisco Wireless and VMware Virtualization (Trained)
• Office 365 Cloud Solutions (Trained)
 MICROSOFT CERTIFICATION ID : 6371510
 CERTIFIED ETHICAL HACKER (CEH)
 CISCO CERTIFIED ID NO: Candidate ID: 231271270
 SKILLS ACCESSED BY AUSTRALIAN COMPUTER SOCIETY CERTIFIED
I T S K I L L S
Cisco Routers/Switches: Cisco IOS, Routers (3900, 2900, 1900, 800), ESXi Servers, MAC Address Filtering,
802.11 a/b/g/n, WLAN, WAP, SSID, VoIP, IP Phone, SIP, H323 Gateways, Soft switch
management Class 4 &5 , Cucm 7, 8.5, Softphones, Cisco Jabber, Cisco Communicator,
Third party Sip Phones.
Windows Server: Windows Server 2003/2008/2012/AD/Exchange/ NAS,
Active Directory, DNS, DHCP, POS (Point of Sail Hotel Management) SQL, Terminal
Server Installation & Implementation
Windows: Office 365, Windows 7, 8.2, 10, Outlook 2007 – 2013, Lotus Notes 9
Virtualization Tools: VM Ware VSphere ESX & ESXI, Hyper-V
Others CCTV Camera Installation, Computer hardware replacement

4. P E R S O N A L D E T A I L S
Date of Birth: 20th
July 1988
Address: Gangehi Island Resort, Maldives
Languages Known: English, Hindi, Telugu and Marati