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MS&C knows the different perspectives on the development of eSIM so far. Several Mystery Shoppings of the Samsung Gear S2 3G allow to understand the first customer experiences with eSIM. Corresponding interviews and the Global MNO eSIM Study convey the MNOs’ experiences with eSIM. Where do these impressions match and where do they differ? Which major 3 mistakes have been made at the implementation of eSIM so far and which measures have to be taken into account at future projects?