GLOBAL B2B SOLUTIONS
PROFILE
Table of Contents
ABOUT US………………………………………………………………. 2
OVERVIEW…………………………………………………………….. 2
OUR VISION ……………………………………………………………. 3
MISSION ………………………………………………………………... 3
OUTSOURCING PROCESS …………………………………………… 4
OUR QUALITY POLICY ………………………………………………. 4
OUR STRENGTHS …………………………………………………….... 5
WORKING MODEL …………………………………………………….. 6
TRAINING ………………………………………………………………... 6
Best Features…………………………………………………………...... 7
SERVICES OFFERED……………………………………………………. 8
1. IT Services........................................................................................9,10
2. INBOUND SERVICES…………………………………………….. 10,11
3. OUT BOUND SERVICES………………………………………..... 10,11
4. BPO SERVICES……………………………………………………...12,13
CONTACT …………………………………………………………………... 13
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ABOUT US
GLOBAL B2B SOLUTIONS help clients successfully execute and manage business process
management and outsourcing strategy to achieve breakthrough results. As long-term partners in
our client's success, we build the capability to execute strategy and accelerate time to results.
The outcome - our clients' increased ability to manage business processes effectively and
efficiently to better support their strategic business plans, to improve performance, profitability,
and shareholder value.
We focus exclusively in segments of the market where we can provide strategic, multi-process,
end-to-end business solutions and where we can leverage our firm's core competencies to help
clients build customer and shareholder value. Our approach is to provide integrated business
solutions that benefit the entire organization and our goal is to deliver significant business value
to our clients.
OVERVIEW
GLOBAL B2B SOLUTIONS helps our clients achieve competitive advantage, through the
rapid conception, creation and execution of business process outsourcing strategy.
Our approach breaks down barriers and creates synergy, allowing our clients to maximize
return on investment with their BPO initiative - leading to increased sales, reduced cycle times,
improved service and lowered costs.
GLOBAL B2B SOLUTIONS has been established with the primary objective of providing
unconventional consulting services coupled with enhanced value proposition that elevates the
business profitability of customer. The Organization assures high levels of quality standards in
the entire process of service delivery with the desire to go a long way in establishing endue
relationships with customers. We ensure you the ultimate value creation with GLOBAL B2B
SOLUTIONS.
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OUR VISION
 GLOBAL B2B SOLUTIONS’ business is based on the belief that: Each client and
prospect counts; each person counts; each deed counts; and each contact between a
client or a prospect and an associate. Each client and prospect is either prospective
future business or a prospective loss…depending upon the quality, reliability, and
responsiveness of our services, and associates.
 GLOBAL B2B SOLUTIONS is committed to providing world-class service levels that
exceed our clients' requirements and expectations with solutions that enable them to
succeed in their businesses.
 GLOBAL B2B SOLUTIONS is defining service broadly — from initial contact with a
prospect, to product and process quality, to anticipating client needs and preferences, to
overall client satisfaction. It requires associates to treat every interaction with a client as
an opportunity to enhance that client's perception of GLOBAL B2B SOLUTIONS.
 GLOBAL B2B SOLUTIONS is committed to advancing a world-class service vision
in the belief that service quality is the ultimate competitive advantage for our business.
We see world-class service as a journey where, whenever we approach an identified
destination, to increase our objectives and raise our goals in order to become even
better. Success is measured by increasing numbers of extremely satisfied clients, higher
client retention rates, broader client relationships, higher associate satisfaction,
engagement and retention rates, and consistent implementation of our values and
corporate philosophy, resulting in ever-increasing revenues, and earnings.
MISSION
 Customer Focus: Harmony between Quality in process and continuous improvement to
deliver exceptional services to Customer.
 Team Work: To be an employer with genuine concern for employees empowering
them to learn and excel.
 Honesty & Integrity : A Customer Open environ with strong ethical values, honesty
and consistency in word and deed
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OUTSOURCING PROCESS –
TO ENSURE SMOOTH TRANSITION AND COMPLETION OF YOUR PROJECT
1. Establish Contact
2. Requirement Analysis
3. Pricing and Contracting
4. Project Initiation
5. Project Steady State
OUR QUALITY POLICY
 GLOBAL B2B SOLUTIONS executes large volume IT enabled services including
data entry online and data entry offline operations, with low turn-around time for the
creation of databases, electronic word-processing, in all leading electronic formats. A
skilled team of data-entry operators works in shift-operation.
 GLOBAL B2B SOLUTIONS Data Entry online services include online data retrieval
and data entry to scour online resources and enter relevant data from various websites
into a database.
 GLOBAL B2B SOLUTIONS data entry online service matches the global standards
and guarantees a high accuracy level of over 99.995% for all its data-entry services.
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OUR STRENGTHS
 Our workforce comprises resourceful and proficient data entry operators and forms
processors who have several years of experience.
 As a full-service firm, we have long standing experience in medical forms processing,
legal forms processing, and other business forms processing.
 Our approach to data entry and the technologies we employ not only enable us to
deliver the highest levels of data quality, accuracy, and quick turnaround, but also
address your need for document and data security and confidentiality.
 GLOBAL B2B SOLUTIONS can capture data from all types of forms, whether it is
handwritten or typed, and convert these forms into electronic formats with maximum
data accuracy.
 We have a number of strengths which we capitalize on and leverage to aid our growth,
including:
 Being in information-based business solutions businesses.
 Solid, time-tested “Operating Principles”.
 A strong client service orientation. Robust, powerful and well-controlled operations,
production, and communications capabilities.
 A strong commitment to world-class service, being an employer of choice, and product
leadership, A clearly articulated corporate philosophy and set of core values.
 Well-qualified and experienced professionals, our technical facilities in a conductive
working environment.
 Our most critical special strength, the key element in our success, is our dedicated team
of associates. They share “Our Vision” and help us succeed in the marketplace.
 We have a predictive dialing solution with all sorts of backups.
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WORKING MODEL
1. Work offered by client.
2. Details analyzed on Commercial & Technical grounds.
3. Based on feasibility, signing of NDA, MOU & SLA.
4. Issue of Work Order from the Client.
5. Allotment of the work at one of our Delivery Centers.
6. Training Session.
7. Going Live with Operations.
8. Constant Quality Control checks to ensure Productivity
TRAINING
 Our goals are to empower & enlighten each employee and make them ever equipped for
achieving organizational objectives. This is a must for staying current with changing
technologies & practices. We believe that the quality of employees and their
development through training and education are major factors in determining long-term
profitability of a business.
 Provide a wide range of high quality, customized training that develop the job skills,
knowledge and attitudes of diverse workforce
 Create a trusting, empowering and supportive work environment that enables our staff
to work as a team to assume responsibility, make decisions and take action that best
serves our clients
 Create a self-supporting organization which invests in growth and continuous quality
improvement.
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Best Features:
Online Call Manger will call Voice & caller details recordings.
225 hours / month. 9 hour coverage/ day X 6 days a week (including 1 hour breaks / day and
national holidays)
Excellent Quality support agents.
Zero risk by getting an opportunity to interview and select you operators.
White labelled services for resellers.
Works like virtual extension of your company.
We provide Free live chat software to use. While you can use your own software as well.
99% uptime guaranty or full deduction for down-time periods.
100% peace of mind through NDA,IP rights protection and PCI data security standards
implementation.
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SERVICES OFFERED
IT Services
We, at GB2BS, provide world class IT services that are specifically aimed at providing
strategic solutions for various business requirements of our clients. Our proven capabilities and
globally accepted software development methodologies ensure the delivery of highly robust,
scalable and effective software solutions to our clients. We believe that our vast pool of expert
developers and networking professionals is our real strength and the driving force behind our
unparalleled IT services.
Some of the highlights of our IT services:
1. 75+ highly experienced IT professionals having expertise in various domains.
2. 24x7 development environment ensures minimum time-to-market for your solutions.
3. Software development centers equipped with state of the art infrastructure, latest
technologies and modern equipments.
4. End-to-end CISCO based IP network and communication systems.
5. Proven capabilities of working on Java, .Net, PHP, SQL, SAP technology.
6. Industry specialists available for PHP development and Dot Net development.
Software Development: Under our software development services, we offer web based
solutions to our clients for their specific business requirements. Our major focus is on web
application development for enterprises and large organizations. Globally accepted and heavily
tested software development methodologies are implemented while developing web
applications for our clients. Further, we also understand the importance of software
development life cycle for developing solutions therefore we make sure that most suitable and
effective SDLC is implemented while developing software solutions for our clients.
Custom Software Development: Every business and organization has some particular
requirements that are unique to it. These requirements cannot be fulfilled by off-the-shelf
solutions and require specially built solutions. We offer highly client-centric custom software
development services for such business requirements of our clients. Our expert developers and
programmers ensure successful delivery of effective custom software solutions.
Mobile Apps Development: Mobile devices have infiltrated every segment of our life. With
the advent of Smartphone, the penetration of mobile devices reached an entirely new level
which is still growing. We have proven capabilities in mobile apps development for all the
major mobile platforms including Android, iPhone, Windows Phone 7, Blackberry and
symbian. Our expert mobile apps developers are capable of developing highly attractive,
impressive and unique mobile applications that can provide maximum ROI to our clients.
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iPhone / iPad Apps Development:
iPhone is the most popular and sophisticated Smartphone available in the market today. iPad is
also among the most popular entertainment tablets available for users. We, as well as
businesses, understand this fact very well. Businesses and organizations are always looking for
new solutions to maximize their profits and iOS based devices provide them a great opportunity
to do so by providing them access to a very large customer-base. Our iPhone/iPad developers
are expert in developing iPhone apps that are unique and highly attractive. Their competencies
in Xcode, iPhone/iPad SDK, Cocoa touch and objective C enable them to deliver outstanding
iPhone/iPad apps that can produce maximum return on investment for our clients.
Custom Application Development: GB2BS delivers flawless solutions through custom
application development services for various business requirements of its clients. By
implementing the knowledge gained over the years, we are capable of developing and
delivering custom applications for a wide array of business domains including telecom, e-
commerce, health-care, media and finance industry. Whether you want a CRM, ERP, EMS,
ECM or any other business application, you can always rely on us for most effective solutions.
Customized Accounting Software Development: Having proper accounting software that can
fulfill all the large as well as minute accounting requirements is very essential for each and
every organization. Partner with us for your custom accounting software development
requirements and we will deliver most-effective solutions for all your accounting needs. Our
software engineers can deliver accounting solutions that are specially designed to improve the
performance and reduce the overall operating cost of your business.
Dot Net Programming: .Net is a Microsoft owned technology that is considered one of the
most stable and suitable technologies for developing highly secure and functional web based
applications. Dot Net programming is widely used in the software development industry for
creating a wide range of web solutions. GB2BSemploys some of the brightest and most
creative Dot Net developers in the industry who are capable of taking on and completing
projects having vast requirements and huge complexities.
Client Reporting Systems: An effective client reporting system can help organizations in
reducing the operational risks associated with their business and enable them to deliver top-
notch client services. GB2BS has been helping its clients with such requirements by delivering
them cost-effective client reporting systems that are capable of reducing their operational risks
and maximizing their profits.
Telecom Billing Solutions: We hold special interest and specialization in providing telecom
billing solutions to businesses and organizations. These telecom billing solutions are
specifically designed to cater to the unique billing requirements of your business and thus
provide your business with the highest level of perfection and stability required for running it
smoothly. Our sate of the art development centre, latest technologies and expert engineers
enable us to deliver best-in-the industry telecom billing solutions.
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Testing Procedure: We clearly understand the importance of quality testing for the success of
a software solution. To make sure that our solutions are flawless and do exactly what they are
supposed to do, we implement highest standards of quality testing for each and every solution.
Both, manual and automatic testing methodologies are implemented by our dedicated quality
analysts depending upon the requirements and nature of the project. Our quality analysis
department ensures that only superior quality of solutions are delivered to our clients and any
errors, bugs or discrepancies are checked and removed before the solution is finally delivered.
INBOUND SERVICES:
Holistic Call Center Services
We proffer a complete communication solution to our clients. We take charge of the Customer
Service through on call support systems and ensure customer satisfaction and retention. We
also pro-actively generate business leads for you through calling. Our services are:
Inbound Call Center
When your customers ring in at the Call Center, we know that they either have a query or a
problem. Our Call Center Executives use the domain knowledge bank and their convincing
communication skills to ensure that the customers have got what they sought. In an, Inbound
Call Center, we have customised offering of the following services:
Customer Service or Customer care
For every product or service which a customer buys, they expect support and guidance from the
provider for future use. Typically the products/service with better customer service facilities,
get popular by sheer word of mouth publicity by the satisfied customers. So you should always
add the Customer Care feature to your product or service to multiply your sales.
Technical Help desk
Not every customer is tech savvy and most of them require hand-holding during the usage of a
technologically advanced products. Especially when the product is a technological innovation
and possess features which are never seen before. Just the Users' Manual can never satisfy all
the doubts. Our Call Center Executives at the Technical Help Desk share their expertise with
the distraught customers and educate them on the technical know-how. Each satisfied customer
availing the service of Technical Help Desk leads to a recommendation of your technology and
more customers.
24x7 Help Desk
The requirement of customer can arise anytime, beyond your stipulated office hours also. Not
addressing their requirement on time and causing unnecessary delay, leads to customer's
dissatisfaction and they never return again. With our affordable Call Center Services in India,
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you can easily ensure that you are always there for your customer, even if the need arises at
midnight.
Phone Answering Service
Simply said, a missed call is a missed opportunity. The opportunity which will not going to
knock again ever. Can you afford to let it go? To ensure that no call is ever unanswered or left
at the mercy of voicemail, we provide dedicated Call Center Executives to take every call.
They will also maintain all call records and generate comprehensive reports for you.
Phone chat service
Our Call Center Executives are adept in confident and pleasing communications. We provide
you with Chat Services customised to your requirements.
OUT BOUND CALL CENTRE SERVICES:
Our pro-active Call Center Executives can make calls to the potential customers and impress
upon them regarding your service or product. Our Call Center Executives are trained to develop
qualities of marketing through their alluring communication.
Telemarketing Services
We make calls to the database as provided by you, and apprise the potential customers of the
services and products that your business proffers. Our Call Center Executives possess immense
experience of Tele-marketing.
Appointment Schedule
Make an appointment with fortune by using our Appointment Schedule Services. As your
business expands, handling a schedule of appointments becomes a cumbersome task. Delegate
it to your most trusted partners and our highly organised Call Center Executives. We will
confirm your appointments, catalogue them for you.
Market Research/Survey
To stay ahead in your business, you have got to know what is coming ahead for you in the
market. A strategy based on strong research and surveys can only give you the competitive
edge in the long run. Not just will our marketing executives help you to conduct a market
research with a sample, but also professionals in our firm with business acumen can help you
design your survey.
Voice Broadcast
We provide an end to end solution for you to broadcast your message to reach out to potential
customers. Our Call Center Executives will draft, and record samples for the broadcast. Upon
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your approval, our Software experts will ensure that this digitally recorded message reaches to
the masses.
Direct Marketing Campaigns
Being direct always works. When you establish contact with the potential customer, then the
probability of sale increases manifold. We possess a team of highly driven Call Center
Executives who alluringly apprise the customers of the product or service.
Promotional Selling- Up Selling/Cross Selling
All these forms of promotional selling, upselling and cross selling requires the back end
support of Call Center Services. Our Executives are the best in the industry when it comes to
achieving business targets and yielding results
Leads Generation
The one who successfully manages business leads, also eventually becomes the business leader.
But the job of Lead generation is also one of the most time consuming. We provide you
services of Lead Generation. After making extensive calls, we filter the data to prepare a list of
leads categorised on various criteria. These leads help you for business expansion and clinching
the deal.
BPO SERVICES:
Data entry services and conversion
Scattered data which you cannot retrieve at the time of need is equivalent to lost data. We help
you to store your entire Data in a singular format which you prescribe. We offer fool-proof
services of Data entry and data conversion.
Online Database / Online Research Generation
We collate information for you through extensive web research and present a catalogued
collection of database. We present the most comprehensive and authoritative database made on
the basis of parameters as specified by you.
Bill generation & processing
Bill generation is a tedious yet indispensable process. Getting entangled into the banalities of a
bill generation format leaves you with lesser time to sell. We provide you the trusted service of
Bill Generation and Processing, so that you focus only on your core business.
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Book keeping and maintenance
General accounting
General ledger
Book keeping and maintenance
Bank reconciliation
MIS
Cash management
Account Payables and Receivables
Billing Payroll Budgeting
Management of Records
Asset management Detailed financial analysis Collection management Credit management
Generation of financial reports
Financial statements
Form Filling
HTML / XML Tagging
Scanning
Email Blasting
CONTACT
Bangalore, Karnataka India
Hyderabad, Andhra Pradesh India
E-mail: siva@globalb2bsolutions.com
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