3. Structure is Simple
• Define Purpose & Prepare
• Do the Walk
– Go See
– Ask ‘What’ then ‘Why’
– Show Respect
• Debrief the Walk
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But learning while you walk
is not simple
4. • Why doing it?
– Seeking to understand
– Develop people
– Waste walk
• Different Type Walks
– Supervisor (multiple times per day )
– Leadership team walk (2 or 3 times per day)
– Value Stream walk (weekly)
– Waste identification walk (a common starting point)
– Executive walk (people from outside the facility -
periodic)
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Prepare
for Walk
Define Purpose
5. Do the Walk
• Do people:
– Understand purpose of work?
– Follow standard work practices?
– Understand performance expectations and why?
– Use a scientific thought process for problem
resolution?
• Are people inhibited from doing their jobs by
organizational support systems?
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Go See
6. Do the Walk
• Anyone can look around, good
observations require skill
• What work are people doing?
• What are the targets?
• Why important?
• How are we progressing?
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Ask What,
Then Why?
7. Do the Walk
• Ask open-ended questions
• Listen more than you talk
• Create a safe environment
• Always jump to the 5 Whys, never the 5 Whos
• Don’t remove problem ownership, trust
people to act when they learn to ‘see it’
• Help people gain confidence
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Show
Respect
8. Debrief the Walk
• What was done well?
• What could be done better?
• Did the questioner remain humble?
Close the debrief by asking these questions:
• Did we make any decisions during the walk?
• How to communicate that decision?
• How to follow-up on progress?
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Debrief the
Walk
11. Is the ‘A’ Square and the
‘B’ Square the same color?
http://web.mit.edu/persci/people/adelson/checkershadow_proof.htm
12. Get close to see with Your Own Eyes
• Go to the Gemba – where
the “action is”
• See with your own eyes
• Probe beneath the surface
• Experience reality as
others see it
• Find ways to change how
you see the world
14. “….most problems in an organization are the result of the
processes not the people working in the system”
Dr. W. Edwards Deming
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Increase
Your
Process
Awareness
Who Experiences problems during your work day
that typically requires a work around?
Ineffective
Powerless
15. Over Come Your Fear
This is a powerful way to change your perspective!
How would I feel
Without the fear?
4
Power
Questions
Courtesy of Traci Fenton, WorldBlu
24. A Simple Structure
• Define Purpose & Prepare
• Do the Walk
– Go See
– Ask ‘What’ then ‘Why’
– Show Respect
• Debrief the Walk
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A powerful learning tool!
25. Welcome to Connect
• Learn about your experiences
• You can use this material
• Happy to connect on LinkedIn or
Twitter @michaelbremer
• michael@cumberlandchicago.com
• 630-235-4210
• Thanks for being here
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