We argue that episodes of boredom, automatically detected from mobile device usage patterns, can be used as triggered for proactive recommendations

1. Boredom-Triggered
Proactive
Recommendations
Research
Smarttention Workshop @ MobileHCI ‘15, Copenhagen,
Martin Pielot Linas
Baltrunas
Nuria Oliver

2. Attracting attention is essential to many
services
SocialMediaCube. Yoel Ben-Avraham. Apr 8, 2013 via Flickr. CC BY-ND 2.0

4. Average revenue per user in Q1 2014 $7.2

5. Average revenue per user in Q1 2014
$7. $45

7. Our engagement is now defined by push-driven
notifications rather than the traditional pull-driven
experience. We’re “hunting and pecking”
through our app grid a lot less; the apps that
notify us (without over-notifying to the point of
uninstall) are rewarded with our engagement

8. Proactive Recommendations on Mobiles

9. 30% off of your next
beverage ordered at
Starbucks in
Diagonal Mar

11. Not all products have intuitive

12. by Jakob Nielsen on August 20, 2007
Banner blindness

13. ‚Attention is a limited resource—a person has
only so much of it ‘ [Matthew B. Crawford]
Attention Economy: treating human attention as
a scarce commodity
[Davenport and Beck, 2001]
times square night 2013. chensiyuan. Apr 16, 2013 via Wikipedia. CC BY-SA 4.0

14. Attention is not always scarce
Show them this photo if someone said technology … . Adam Rifkin. May 21, 2014 via Flickr. CC BY

15. Attention is not always scarce
Show them this photo if someone said technology … . Adam Rifkin. May 21, 2014 via Flickr. CC BY
Boredom displeasure caused by “lack of stimulation or inability
to be stimulated thereto.” [Fenichel, 1951].
“a bored person is not just someone who does not have anything to
do; it’s someone who is actively looking for stimulation but it is
unable to do so” [Eastwood, 2002]

16. Attention is not always scarce
Mobile phones are a commonly used tool to
fill or kill time when bored [Brown et al.
2014]
Show them this photo if someone said technology … . Adam Rifkin. May 21, 2014 via Flickr. CC BY
Boredom displeasure caused by “lack of stimulation or inability
to be stimulated thereto.” [Fenichel, 1951].
“a bored person is not just someone who does not have anything to
do; it’s someone who is actively looking for stimulation but it is
unable to do so” [Eastwood, 2002]

17. Attention is not always scarce
Mobile phones are a commonly used tool to
fill or kill time when bored [Brown et al.
2014]
Show them this photo if someone said technology … . Adam Rifkin. May 21, 2014 via Flickr. CC BY
Boredom displeasure caused by “lack of stimulation or inability
to be stimulated thereto.” [Fenichel, 1951].
“a bored person is not just someone who does not have anything to
do; it’s someone who is actively looking for stimulation but it is
unable to do so” [Eastwood, 2002]

18. Detecting Boredom from Mobile Phone
Usage
UbiComp ’15, Osaka, Japan

19. Experience Sampling
Right now, I feel bored
[5-point Likert scale]
ca. 6 times per day
Preferably triggered when phone in use
Borapp

20. Category Example Feature Explanation
Context Semantic Location Home, work, other, unknown
Demographics Age, gender 38, female
Last Communication
Activity
Time last incoming call Time passed since somebody called the participants
Usage (intensity) Bytes received Number of bytes downloaded in the last 5 minutes
Usage (externally triggered) Number of notifications Number of notifications received in the last 5
minutes
Usage (idling) Number of apps Number of apps launched in the last 5 minutes
Usage (type) Most used app App used for the most time in the last 5 minutes.
35 Features, 7 Categories

21. Data Collection
54 Participants
For two weeks in July 2014
Over 40,000,000 usage logs
4398 valid self-reports of boredom

22. 34.7%
42.8%
48.3%
52.1%
56.6%
62.4%
66.2%
70.1%
74.3%
76.3%
0%
20%
40%
60%
80%
100%
0% 20% 40% 60% 80% 100%
Precision
Recall
Precision: 70.1% for 30%
recall,
62.4% for 50%
recall
74.6%
AUCRO
C

23. Borapp2
Model running on Mobile Phone
Using primary data set with
normalized ground truth and
no proneness scores
 Constantly predicts when user is
bored on the fly

24. Created Proactive Recommendations

25. Data Collection
16 Participants
For two weeks in Feb 2015
941 Buzzfeed recommendations
48% when predicted bored

26. Click-ratio
Fraction of times people
clicked on notification
8% when not bored
20.5% when bored
(as inferred by the model)
Difference significant
z = -2.102, p = .018
Large effect
r = -.543

27. Engagement-ratio
Fraction of times people spent
more than 30 sec reading
4% when not bored
15% when bored
(as inferred by the model)
Difference significant
z = -2.102, p = .018
Large effect
r = -.511

28. When predicted bored, people were …
More likely to click
More likely to read
for > 30 seconds

29. Background
Recommendations fuel many of the big, free internet services
Shift from banners (desktop) to proactive recommendations (mobile)
Problem
Attention is limited
Uncontrolled notification / recommendation spamming => banner blindness
Solution
When bored, attention is not scarce – stimuli seeking emotional state
Use boredom as trigger for content-independent proactive recommendations
Contribution from related research
Evidence that boredom can be predicted from mobile phone usage
When predicted bored, more open to proactive recommendations
Martin Pielot
Linas Baltrunas
Nuria Oliver
Research
Smarttention Workshop @ MobileHCI ‘15, Copenhagen,
Boredom-Triggered Proactive Recommendations