1. BUSINESS PROCESS
OUTSOURCING

2. What is Business Process Outsourcing
(BPO)?
Business Process Outsourcing (BPO) is the practice
of using a third party, contracted to perform specific,
specialized process on a company's behalf.
BPO is typically categorized into back office
outsourcing and front office outsourcing.
Back office outsourcing, which includes internal
business such as human resources or finance and
accounting.
Front office outsourcing includes call center services.

3. BPO is about optimizing business performance to
attain value creation.
BPO provides quantifiable benefits through
flexibility, improved efficiencies, focus on core
business, lower overhead, reduced payroll and
benefit expenses, and fewer capital investments.

4. Business process outsourcing (BPO)
Business process outsourcing (BPO) is the
delegation of one or more IT-intensive business
processes to an external provider that, in turn, owns,
administrates and manages the selected processes
based on defined and measurable performance
metrics.
BPO offerings are categorized in two major
categories: horizontal offerings (those that can be
advantage across specific industries) and vertical-
specific offerings (those that demand specific
industry vertical process knowledge).

5. The intersection of technology and globalization has
changed the way business is done and created new
business opportunities in the international
marketplace.
Business process outsourcing (BPO) has evolved
with time and the strong innovation in technology.
The BPO trend is very quick.
It is a subset of outsourcing that involves the
contracting of the operations and responsibilities of a
specific business process to a third-party service
provider.

6. Categories of BPO
BPO is typically categorized into back office
outsourcing, which includes internal business
functions such as human resources or finance, web
or application development and accounting.
Front office outsourcing, which includes customer-
related services such as contact center services.
In addition, other outsourcing segments within the
global industry include business services, energy,
technology, healthcare and pharmaceuticals, retail,
travel and transport, and telecom and media.

7. Benefits in Business Process Outsourcing
If you have your accounts to be done from an
accounting firm can be a beneficial one.
If you are new to this concept then in brief, it is
having the task done from someone usually the
professional at their office and at their convenience.
The task will not be done in your office and therefore
it is easier for you to manage other task and focus
more on the things that matter to you.

8. Some of Advantages
The following are some of the advantages.
Cost Saving
When the company accounts are being done through
an accounting firm, you do not need to hire an in
house full time accountant.
You can save on the monthly salary which usually
cost around 25000 onwards for an accountant.
Besides that, you do not have to worry when you’re
in house accountant decides to resign or even apply
sick leave or annual leave.

9. When you outsource the task, the accounting firm
will work on your accounts and completed within the
specify time.
 The responsibility of the work to be done is on the
accounting firm.
If you are a cost understanding person, then you
wouldn’t mind having your accounts done by an
outsource accounting firm.

10. Time Management
For small business or newly Startup Company, it is
understandably that the owner will try doing everything
by its own.
This can be due to budget constraints on employing or
there is no need to.
However, possibly in term of business sense, the owner
should make good uses of its time in increasing the
performance of the business.
Time spent on non-profiting process, should be
minimize.

11. One of it has to do data entry in the accounting system.
This process can be outsourcing to an accounting firm.
In fact the return of investment is higher, if you can
generate more profit when you have more time for
yourself.
By outsourcing, it gives you more time to focus on
important matters. Additionally, you do not have to
worry about due dates and then suffer late filing penalty.
This in fact is a very good point to list out, as time is
money.

12. Benefit of Getting Expert Service
For some cases, company may not be able to hire
someone with all the expertise.
For example, the company hires an accountant to
handle the daily transactions.
However, the accountant only knows how to do
accounting but do not have the expertise to do
business grants or maybe even taxation.

13. So it is quite difficult to hire someone with all the
expertise. In this case, you can seek professional help
through an accounting firm.
When you engage the accounting firm, you can rest
assured that the company is aligned with regulations
ability to solve your inquiry.

14. Manage workflow promptly
Although we always highlight multitasking in the job
description, employee might not be able to cope with
stress due to overloading of work and lack of
knowledge to perform.
Nevertheless when you have your accounts
outsourced, you can allow your staff to focus on
other works that are more critical during that period.

15. For some company, they usually don’t do the
accounts until it is reaching the filing due date.
During that period, they will find the employees to
work on it and thus making the work difficult.
Moreover the work done might not be accurate or
ethical. To prevent such incident, business owner
should start planning earlier.

16. Task is done professionally
When the task is assigned to an accounting firm, the
task would be done professionally.
This would be beneficial as the company may not be
able to hire a professional on monthly salary basis.
Therefore the professional will be the person doing
your accounts in the accounting firm.

17. Normally the task will go through checks and
reviews before submitting to the company for
approval.
You actually get the best of both worlds, having a
professional and also higher standard of work
completion.

18. BPO as Offshore
Mainly this process of BPO involve offshore
preferably companies based in another country
providing the services.
These days American and European clients/firms
constantly outsourcing BPO and call center activities
to Pakistan as the country distinctly developing in IT
industry.
ESOLPK's technology driven services deliver BPO,
outsourcing and consultancy facilities to many
customers in different countries.

19. Outsourcing BPO services to Pakistan is popular
practice in today's competitive environment.
The BPO industry in Pakistan is constantly growing.
By keeping in focus of the competition, we are
consistently climbing stairs by hiring professionals,
increased services circle and viewing quality
assurance at every stage for client satisfaction, at
very lower rates.

20. Conclusion
ESOLPK is a trend-setter among business process
outsourcing companies in Pakistan.
We have cutting edge technology and robust
infrastructure to manage all our projects efficiently.
We deliver versatile and proven Business Process
Outsourcing solutions in Pakistan that alliance
various aspects of enterprise to give a single view of
business.
ESOLPK is the best one stop business process
outsourcing firm for all outsourcing requirements.
All you need to do is experience us.