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Intro to Branding & Brand management - Elkottab
INTRO TO BRANDING & 
BRAND MANAGEMENT 
E3langi
ACTIVITY
PART 1: 
HOW TO BUILD YOUR 
BRAND EQUITY 
SYSTEM?
BRAND IS NOT JUST A 
PRODUCT
BRAND IS NOT JUST A LOGO 
NOR IDENTITY
WHAT’S BRAND? 
Activity: Who’re you? 
Describe yourself by: 
• Kind of food 
• Home appliance 
• Car 
• Sport 
• Country 
# Brand meaning from: customer perspective – 
product perspective – supplier perspective
BRAND ARCHITECTURE: 
Family Brand (Umbrella Brand): Pros/Cons. 
•Virgin Group 
•Unilever 
•Apple 
•Automotive industry. 
Corporate Brand 
•Vodafone 
•Coca cola 
•Johnson & Johnson 
•Starbucks 
•Fedx 
•Facebook 
Product Brand: Pros/Cons 
•Dove 
•Chipsy 
•Lipton
BRAND ARCHITECTURE:
BRAND ARCHITECTURE:
BRAND PORTFOLIOS: 
Flankers (Fighters) 
Cash-Cows 
Low-End Entry Level 
High End Prestige
WHAT’S BRANDING? 
•It’s s the marketing practice of creating a 
name, symbol or design that identifies 
and differentiates a product from other 
products. 
•“Branding is the art of aligning what you 
want people to think about your company 
with what people actually do think about 
your company.” Jay Baer.
BRANDING VS MARKETING 
• Marketing may contribute to a brand, but 
the brand is bigger than any particular 
marketing effort. The brand is what 
remains after the marketing has swept 
through the room. It’s what sticks in your 
mind associated with a product, service, 
or organization—whether or not, at that 
particular moment, you bought or did not 
buy. 
• The brand is ultimately what determines 
if you will become a loyal customer or 
not. The marketing may convince you to 
buy a particular Toyota, and maybe it’s 
the first foreign car you ever owned, but it 
is the brand that will determine if you will 
only buy Toyotas for the rest of your life.
BRANDING VS MARKETING 
• Is branding a cost centre 
? 
On the surface, yes, but the 
return is loyalty. The return is 
sales people whose jobs are 
easier and more effective, 
employees who stay longer and 
work harder, customers who 
become ambassadors and 
advocates for the organization.
WHAT’S BRAND EQUITY 
SYSTEM? 
Brand Name 
Awareness 
Brand Loyalty 
Perceived Quality 
Brand Associations
SPLIT INTO 6 TEAMS 
EACH TEAM WILL REPRESENT 
A NEW RESTAURANT/ CAFÉ IN THE MARKET
WHAT’S BRAND EQUITY 
SYSTEM? 
Brand Name 
Awareness 
Brand Loyalty 
Perceived Quality 
Brand Associations
Brand 
Recognition: 
•Recognition reflects familiarity and linking acquired 
from past exposure. Remembering as such, one brand 
among others is a manner of aided recall 
Brand Recall: 
•Recall reflects awareness of a brand when it comes in 
mind as soon as its product class is mentioned. A 
manner of unaided recall 
Brand Dominance: 
•The highest awareness level, the brand dominates the 
mind and pops up as first when ever applicable 
Creating 
awareness: 
•The Strongest brands are managed not for general 
awareness, but for strategic awareness. It is one thing 
to be remembered; it is quite another to be 
remembered for the right reasons.
GRAVEYARD MODEL:
THE STORY OF 
•In the early 1920s, Kimberly-Clark 
developed creped wadding for its 
first ever consumer product, Kotex®. 
•At this time, the feminine hygiene 
product was not immediately 
welcomed in the marketplace. 
•In 1925, the first Kleenex® tissue ad 
appeared in the Ladies Home Journal 
as "the new secret of keeping a 
pretty skin as used by famous movie 
stars. 
•Kimberly-Clark's head researcher 
started using the tissues in place of 
a handkerchief to help with his hay 
fever symptoms.
THE STORY OF 
•The concept struck and in 1930, the idea of 
Kleenex® tissue as a handkerchief substitute was 
launched. 
•Sales of Kleenex® tissues doubled the first year as it 
now served men, women and children, 
too. 
•It has been the No. 1 brand of 
facial tissue in the world and 
today is a global icon. 
•For a product originally made of 
excess material, it certainly 
exceeded everyone's expectations!
HOW TO CREATE A BRAND 
NAME? 
1. DIFFERENTIATED 
2. MEANINGFUL 
3. LONGEVITY 
4. IMAGERY 
5. EMOTIONAL 
6. MUSICAL 
7. TRADEMARK-ABLE
DON’TS IN BRAND NAMES: 
1. SPELLING-CHALLENGED: Twyxt – 
Houzz - Svbtle 
2. COPYCAT: Yammer 
3. RESTRICTIVE: 24-Hour Fitness – 
99c – Diapers.com 
4. ANNOYING: combinations of 
initials. 
5. TAME: unimaginative , descriptive: 
Cloud Now - DocuSign 
6. CURSE OF KNOWLEDGE: Mzinga – 
Eukanuba – SPQR restaurant 
7. HARD TO PRONOUNCE: Xobni
CASE STUDIES 
1. INTEL PENTIUM PROCESSOR: things that are 
fundamental and important to us as humans, and to the 
planet. It recalls words like uranium and plutonium and 
suggests that it's what is inside your computer that 
counts. 
2. IMPOSSIBLE FOOD: When you tell someone 'I'm going to 
make a great-tasting hamburger, but out of plant 
proteins, their reaction will be 'that's impossible!' 
3. SPRITE: The word means "elf, fairy, or goblin," and 
comes from the Latin spiritus, for spirit. The drink was 
to be marketed as something refreshing, lively, and 
energetic, says Stack, and the name fit, especially when 
paired with bright green and yellow.
BALUBA / KIKI EXPERIMENT: 
REFERENCES: 
http://psych.mcmaster.ca/maurerlab/Publications/Maurer_bouba.pdf
ACTIVITY 
SET A BRAND NAME
WHAT’S BRAND EQUITY 
SYSTEM? 
Brand Name 
Awareness 
Brand Loyalty 
Perceived Quality 
Brand Associations
WHAT’S A BRAND LOYALTY? 
Definition: 
 Brand loyalty is a twofold concept consisting of 
actual brand loyalty and repeat purchase 
behavior. 
When measuring / defining the level of brand 
loyalty, one should therefore not merely look at 
customers’ purchase behavior, but also chart 
psychological drivers behind that behavior.
5 GENERAL RULES TO BUILD 
A BRAND LOYALTY: 
1. Get on their level. 
2. Be where they are at. 
3. Do not assume. 
4. Make really good stuff. 
5. Do unto others.
Committed 
buyer 
Likes the 
brand/considers it 
a friend 
Satisfied buyer with switching 
costs 
Satisfied/habitual buyer, no reason to 
change 
Switchers, price sensitive, no brand loyalty 
Aaker’s Brand Loyalty pyramid (Consumer Behavior)
Committed 
buyer 
Likes the 
Customers who tend to buy brand in 
sale. 
brand/considers it 
a friend 
Targeting these customers will be 
effective Satisfied by raising buyer with the switching 
brand name 
awareness. This is a precondition of 
costs 
moving up on the pyramid. 
A brand will have to be known to 
Satisfied/habitual buyer, no reason to 
people first before they even start 
change 
considering buying it. 
Switchers, price sensitive, no brand loyalty 
Aaker’s Brand Loyalty pyramid (Consumer Behavior)
Customers who buy a brand out of habit. 
When such Committed 
a customer has to go to some 
troubles to get his usual brand he/she 
buyer 
Likes the 
relatively easily buy another brand 
(instead of going to another shop to get 
brand/considers it 
his usual satisfying brand) 
a friend 
Targeting these customers will have to 
raise the thresholds vs other brands to 
keep customers more and more loyal 
Satisfied buyer with switching 
costs 
(chipsy vs lays case study) 
Satisfied/habitual buyer, no reason to 
change 
Switchers, price sensitive, no brand loyalty 
Aaker’s Brand Loyalty pyramid (Consumer Behavior)
Committed 
buyer 
Likes the 
brand/considers it 
a friend 
Satisfied buyer with switching 
costs 
Satisfied/habitual buyer, no reason to 
Satisfied customers who are reluctant to switch to a competing 
change 
brands due to existing thresholds (switching costs) 
Thresholds can be as of: 
- Time to move to other shop to get the brand 
- Financial expenses (switching costs money) 
Switchers, price sensitive, no brand loyalty 
- Quality measures 
Targeting these customers should offer major benefits to compensate 
the switching costs 
Aaker’s Brand Loyalty pyramid (Consumer Behavior)
Committed 
buyer 
Likes the 
brand/considers it 
a friend 
Satisfied buyer with switching 
True brand enthusiasts their brand preference 
costs 
is mostly engendered by an experience of 
emotional benefits, alongside more rational 
benefits (Time, Price and Quality) 
Satisfied/habitual buyer, no reason to 
change 
Emotional benefits: 
It can be pursued by linking certain 
associations (through TV ads) and/or 
Experience Switchers, price (such sensitive, as shopping no brand experience) loyalty 
to a 
brand. 
Aaker’s Brand Loyalty pyramid (Consumer Behavior)
Committed 
buyer 
Likes the 
brand/considers it 
a friend 
1. 20% of apple products users named apple as 
“the brand they couldn’t live without.” 
2. 80% of People Satisfied owing buyer Apple with products switching 
continue 
shopping from Apple. 
costs 
3. Customers listed quality & customer services as 
the main driver of brand loyalty. 
Satisfied/habitual buyer, no reason to 
4. 87% said they would pay higher prices or make 
change 
some other accommodation to support their 
favourite brands. 
5. Nearly half of respondents said that brand 
loyalty Switchers, begins price at the sensitive, time no of brand purchase. 
loyalty 
Aaker’s Brand Loyalty pyramid (Consumer Behavior)
IS BRAND LOYALTY ENOUGH? 
• DEMOGRAPHICS EFFECT: an Ernst & Young 
survey of nearly 25,000 people across 34 
different markets around the world. “On the 
whole across all 34 markets brand loyalty 
checking in just under 40% as a determining 
factor in making a buying decision, but, that 
number dropped to just 25% in the US, a 
highly significant decrease in the number of 
American consumers who say brand loyalty is 
something that impacts their buying 
behaviour.” 
• MOBILE EFFECT: nearly 75% of consumers 
would switch brands if offered real-time 
discounts and promotions that were delivered 
to their smartphones in real time while they 
were shopping in a store.
Intro to Branding & Brand management - Elkottab
WHAT’S BRAND EQUITY 
SYSTEM? 
Brand Name 
Awareness 
Brand Loyalty 
Perceived Quality 
Brand Associations
PERCEIVED QUALITY 
Definition: 
Perceived quality is a perception by the customers, how they 
perceive the overall quality or superiority of a product or 
service with respect to its intended purpose, relative to 
alternates. 
Values of Perceived quality: 
 Reason to buy 
 Differentiate/position 
 A price premium 
 Channel member interest 
 Brand extensions
PERCEIVED QUALITY IS 
INTANGIBLE ! 
• Quality is determined by customers’ perceptions, based 
on individual values. Consequently, perceived quality is 
defined as a measure of belief. 
• Hyundai offered an extended warranty on all its vehicle 
models to encourage confidence. 
• Refund Policy of Souq.com 
• Great advertising, great packaging and price are also 
key components.
PERCEIVED QUALITY 
What influences 
perceived 
quality of 
products: 
Performance 
Features 
Conformance with specifications 
Reliability 
Durability 
Serviceability 
Fit & Finish
PERCEIVED QUALITY 
What influences 
perceived 
quality of 
services: 
Appearance 
Reliability 
Competence 
Responsiveness 
Empathy
HOW TO INCREASE 
PERCEIVED QUALITY? 
1. Use Celebrity Endorsements / Organizations. 
2. Raise Your Price 
3. Brand Your Marketing Materials
PERCEIVED QUALITY & REAL 
QUALITY 
CASE STUDY: BMW 
•BMW started as a manufacturer of aircraft 
engines. 
•The current BMW logo, introduced in the 
early 1920, was believed to be based on 
the circular design of an aircraft propeller. 
•turned to boat and truck engines and 
farming equipment. 
•BMW comes first in the market when it 
has to do with the brand perception in 
terms of Performance.
WHAT’S BRAND EQUITY 
SYSTEM? 
Brand Name 
Awareness 
Brand Loyalty 
Perceived Quality 
Brand Associations
4. BRAND ASSOCIATIONS 
Definition: 
Brand association is anything linked in memory to a Brand 
(character, slogan, color, symbol..) 
Some types of associations: 
 Product attributes 
 Customer benefits 
 Relative price 
 Lifestyle/ personality 
 Celebrity/ person 
 Use/ applications
4. BRAND ASSOCIATIONS 
Value of Brand Associations: 
 Help process/ Retrieve information 
 Differentiate/ position 
 Reason to buy 
 Create positive attitude/ Feelings 
 Basis of Extensions 
Maintaining Brand Associations: 
 Be consistent over time 
 Be consistent over elements of the marketing program 
 Manage disasters in order to minimize their damage
BREAK
PART 2: 
HOW TO BUILD YOUR 
BRAND IDENTITY?
BRAND IDENTITY SYSTEM 
WHAT’S BRAND IDENTITY 
BRAND IDENTITY TRAPS 
BRAND IDENTITY PERSPECTIVES 
THE IDENTITY STRUCTURE 
VALUE PROPOSITION
BRAND IDENTITY SYSTEM 
WHAT’S BRAND IDENTITY 
BRAND IDENTITY TRAPS 
BRAND IDENTITY PERSPECTIVES 
THE IDENTITY STRUCTURE 
VALUE PROPOSITION
BRAND IDENTITY DEFINITION 
A unique set of brand associations that the 
brand strategist aspires to create or maintain. 
 These associations represent what the brand 
stands for and imply a promise to customers 
from the organization members. Brand identity 
should help establish a relationship between 
the brand and the customer by generating a 
value proposition involving functional, 
emotional, or self-expressive benefits”
KAPFERER PRISM
Domestic/ Honest/ 
Genuine/ Cheerful 
Sincerity 
Brand 
Personality 
Excitement 
Ruggedness 
Sophistication Competence 
Daring/ Spirited/ 
Imaginative/ 
Up-to-date 
Reliable/ 
Responsible/ 
Dependable/ Efficient 
Tough/ Strong/ 
Outdoorsy 
Glamorous/ 
Presentation/ 
Charming/ Romantic
Intro to Branding & Brand management - Elkottab
Intro to Branding & Brand management - Elkottab
Intro to Branding & Brand management - Elkottab
Intro to Branding & Brand management - Elkottab
ACTIVITY 
SET YOUR KAPFERER PRISM
BRAND IDENTITY SYSTEM 
WHAT’S BRAND IDENTITY 
BRAND IDENTITY TRAPS 
BRAND IDENTITY PERSPECTIVES 
THE IDENTITY STRUCTURE 
VALUE PROPOSITION
BRAND IDENTITY TRAPS 
Brand 
Image 
Trap 
Brand 
Identity 
traps 
Brand 
Position 
Trap 
Product 
attributes 
fixation 
trap 
External 
Perspecti 
ve Trap
1. BRAND IMAGE TRAP 
• Brand image is how customers perceive the brand 
Brand Image Brand Identity 
passive and looks 
to the past 
Should be active and look to 
the future, reflecting 
associations aspired for brand 
Tends to be tactical Should be strategic, reflecting 
a business strategy leading to 
sustainable advantage 
Might not be salient Should reflect brand’s 
enduring qualities
1. BRAND IMAGE TRAP 
• A brand image trap results when efforts to go beyond 
the brand image is lacking. The brand image becomes 
the brand identity rather than just one input to be 
considered 
• Tommy Hilfiger once removed the logo of their shirt to 
introduce some new design in the market. They did not 
realize that the identity of the brand as perceived by the 
customer was a shirt with logo on it. The new strategic 
move did not go so well, that they had to come back to 
the logo. This is an answer that Image is a subset of 
brand identity but not the brand identity. 
• Companies have to focus on more than what their 
customers want, but also reflect the soul and vision of 
the brand.
1. BRAND IMAGE TRAP 
Brand Image Trap will be avoided by 
making sure that the LEGO Group 
develops innovative toys, which suit 
the target audience and remains 
focus on the soul and vision of the 
brand. In that connection it is not 
enough “just” to know what the 
customers want, but just as 
important to maintain the brand 
vision and mission. Thus the LEGO 
Group has to focus on developing 
toys that make the target audience 
inspire to explore and challenge their 
creative potentials by offering a range 
of high-quality and fun products.
1. BRAND IMAGE TRAP
2. BRAND POSITION TRAP 
The brand position trap occurs: 
• occurs when the search for brand identity becomes the 
search for brand position, stimulated by a practical need to 
give objectives to the developing of communications. In 
that connection the goal becomes an advertising tag line 
rather than a brand identity. 
• This trap reduces the progress of a full-fledged brand 
identity, as the management weeds out aspects that they 
feel are not worth communicating. Furthermore, there is 
often no space to consider brand personality, 
organizational associations, or brand symbols. 
• Fevicol is not known as a brand, but by it positioning as 
“the strong adhesive”.
3. EXTERNAL PERSPECTIVE 
TRAP 
Most of brand strategies position the brand identity creation as 
an entirely external oriented process. Something that gets the 
customers to buy. 
• The external perspective trap occurs: 
when firms fail to realize the role that a brand identity can play in 
helping an organization understand its basic values and purpose is 
hard to expect employees to make a vision happen if they do not 
understand and buy into that vision. 
• Gillette, in the organization they encourage the employees to grow 
beard so that they can test the quality of the product and whether it s 
attributes are in relation the brand identity.
4. PRODUCT ATTRIBUTE 
FIXATION TRAP 
• A brand is clearly more than a 
product or a service. Focusing your 
entire strategy and brand identity 
on the attributes of your product 
is an erroneous strategy, especially 
on a long-term. 
• Complications: Failure to 
differentiate - Easy to copy - 
Assume a rational consumer - 
Limit brand extension strategies.
BRAND IDENTITY SYSTEM 
WHAT’S BRAND IDENTITY 
BRAND IDENTITY TRAPS 
BRAND IDENTITY PERSPECTIVES 
THE IDENTITY STRUCTURE
BRANDZ MODEL: 
Bonding 
Advantage 
Performance 
Relevance 
Presence 
Do you know 
about it? 
Do it offer 
something to 
me? 
Can it deliver? 
Can it offer 
something 
better than 
other? 
Nothing 
else beats 
it?
BRAND ASSET VALUATOR MODEL: 
Niche / 
Unrealized 
potential 
Leadership 
New / 
Unfocused 
Eroding 
Brand Stature 
Brand Strength 
Brand Stature (past 
performance): 
1. Esteem: How the brand is 
regarded? 
2. Knowledge: How familiar/ 
intimate consumers with the 
brand? 
Brand Strength (future): 
3. Differentiation: Different 
from others. 
4. Relevance: Breadth of 
brand’s appeal: Does it offer 
me something?
AAKER MODEL: 
Brand as 
product 
Brand 
Identity 
System 
Brand as 
organization 
Brand as 
Person 
Brand as 
symbol
BRAND AS A PRODUCT 
Perspective Description 
Product Scope - Associations with product class: 
- With what product(s) the brand is associated? 
•Baskin Robbins  Ice Cream 
•Compaq  Computers 
•HP Jet line  Printers (ink jet, laser jet) 
Product Attributes - Functional/Emotional Benefits 
- A product related attribute can create a value proposition by offering 
something extra (like features or services) or better 
Quality / Value Value is closely related to quality; it enriches the concept by adding the 
price dimension. 
Uses Clorox bleach has become strongly associated with the whitening of 
clothing even though bleach can be used for cleaning and disinfecting a 
wide variety of thing. 
Users The Brand can be positioned also by a type of users (Gerber: Babies, 
Mobacco: Men’s wear –Classic--, Avon: female elegant) 
Country of Origin One of the strategic options is to associate the brand with a country or 
region that will add credibility to it (Swatch Watches: Swiss)
BRAND AS AN ORGANIZATION 
• It focuses on attributes of the organization rather than those of 
the product or the service such as: 
• Innovation 
• Drive for quality 
• Concern for the environment 
• Culture 
• Values 
• Programs of the company 
• Vision 
• Global Vs. Local 
Organizational attributes usually apply to set of products not 
only one product, so that if any competitor can compete to one 
product will not be able to compete to the organizational 
attributes
BRAND AS A PERSON: BRAND 
PERSONALITY 
A brand can be perceived as being competent, impressive, 
trustworthy, fun, active, humorous, casual, formal, youthful 
or intellectual. 
Brand personality: 
 Can help create self-expressive benefit that the customer 
can express his/her own personality through this brand 
 Brand personality can be the basis of a relationship 
between the customer and the brand 
 May help communicate a product attribute and thus 
contribute to a functional benefit (Michelin man’s strong 
personality - Fido Dido funny, casual guy)
BRAND AS A SYMBOL 
Anything that represents the brand can be a symbol, including 
programs such as the Ronald McDonald House for McDonald’s 
. 
Symbols involving visual imagery can be memorable and 
powerful: 
 Nike’s “Swoosh” 
 McDonald’s golden Arches 
 Kodak Yellow 
 Coke Classic can or bottle 
- Each strong visual image captures much of its respective brand’s 
identity because connections between the symbol and the identity 
elements have been built up over time.
HANGOUT TIME With Ahmed Gebreel 
“creative graphic 
designer”
BRAND IDENTITY SYSTEM 
WHAT’S BRAND IDENTITY 
BRAND IDENTITY TRAPS 
BRAND IDENTITY PERSPECTIVES 
THE IDENTITY STRUCTURE 
VALUE PROPOSITION
Extended identity 
Core identity 
IDENTITY STRUCTURE 
CORE IDENTITY: 
The timeless essence of the brand, it’s the 
center that remains after you peel away 
the layers of an onion, like: 
•Michelin: advanced technology tires 
for the driver who is knowledgeable 
about tires 
•Johnson & Johnson: trust and quality 
in over the center medicines 
It includes the elements that make 
the brand unique and valuable, so it 
contributes to the value proposition 
and credibility
Extended identity 
Core identity 
IDENTITY STRUCTURE 
EXTENDED IDENTITY: 
It’s the elements that provide texture and 
completeness. 
- A larger extended identity means a 
stronger brand, one that is more 
memorable, interesting and connected to 
your life. 
- A person whom you find uninteresting 
and bland and who plays only a small 
role in your life can be described in a few 
words. And interesting person with whom 
you are involved personally or 
professionally would require a much 
more complex description.
ACTIVITY 
SET YOUR IDENTITY BRAND STRUCTURE
BRAND IDENTITY SYSTEM 
WHAT’S BRAND IDENTITY 
BRAND IDENTITY TRAPS 
BRAND IDENTITY PERSPECTIVES 
THE IDENTITY STRUCTURE 
VALUE PROPOSITION
VALUE PROPOSITION 
Emotional 
Benefits 
Value 
Proposition 
Self 
Expressive 
Benefits 
Functional 
Benefits
VALUE PROPOSITION IS NOT 
.. 
• It’s not a slogan or a catch phrase. This is not a value 
proposition: 
“L’Oréal. Because we’re worth it.” 
• It’s not a positioning statement. This is not a value 
proposition: 
“America’s #1 Bandage Brand. Heals the wound fast, heals 
the hurt faster.” 
•Positioning statement is a subset of a value proposition, 
but it’s not the same thing.
HOW TO CREATE A VALUE 
PROPOSITION STATEMENT? 
• Headline: What is the end-benefit you’re offering, in 1 short 
sentence. Can mention the product and/or the customer. 
Attention grabber. 
• Sub-headline or a 2-3 sentence paragraph: A specific 
explanation of what you do/offer, for whom and why is it 
useful. 
• 3 bullet points: List the key benefits or features. 
• Visual. Images communicate much faster than words. Show 
the product, the hero shot or an image reinforcing your main 
message.
HOW TO CREATE A VALUE 
PROPOSITION STATEMENT? 
Value Proposition Statement should answer: 
• What product or service is your company selling? 
• What is the end-benefit of using it? 
• Who is your target customer for this product or service? 
• What makes your offering unique and different?
HOW TO CREATE A VALUE 
PROPOSITION STATEMENT? 
Boosters for Value Proposition: 
• No long-term contract cancel anytime. 
• Free Installation / Free Setup. 
• Money Back guarantee. 
• Customizable. 
• Free Shipping / Fast Shipping.
EXAMPLES FOR VALUE 
PROPOSITION:
HOW TO CREATE A 
POSITIONING STATEMENT 
WHAT: (the category) 
The ONLY motorcycle manufacturer… 
HOW: (point of differentiation) 
…that makes big, loud motorcycles… 
WHO: (audience segment) 
…for macho guys (and macho “wannabees”)… 
WHERE: (marketing geography) 
…mostly in the United States… 
WHY: (need state) 
…who want to join a gang of cowboys… 
WHEN: (underlying tend) 
…in an era of decreasing personal freedom.
ACTIVITY 
SET THE VALUE PROPOSITION OF: 
MCDONALDS - MBC CHANNELS - COKE - VODAFONE 
- BMW - ADIDAS
ACTIVITY 
SET THE VALUE PROPOSITION AND ONLINESS 
STATEMENT OF YOUR BRAND
BREAK
PART 3-1: 
HOW TO MAKE A 
SUCCESSFUL 
BRANDING 
CAMPAIGN?
TIPS FOR A SUCCESSFUL 
BRANDING CAMPAIGN: 
Tip #1: Money can’t replace time 
Tip #2: This is not the time to be subtle 
Tip #3: Plan for multiple touch-points (7) 
Tip #4: Think efficiency before effectiveness 
Tip #5: Don’t just set it and forget it
HOW TO RUN A PRODUCTIVE 
BRAINSTORMING SESSION? 
1. Lay out the problem you want to solve. 
2. Identify the objectives of a possible solution. 
3. Try to generate solutions individually. 
4. Once you have gotten clear on your 
problems, your objectives and your personal 
solutions to the problems, work as a group.
CASE STUDIES 
Try to contain your excitement:
Intro to Branding & Brand management - Elkottab
Intro to Branding & Brand management - Elkottab
Intro to Branding & Brand management - Elkottab
Intro to Branding & Brand management - Elkottab
Intro to Branding & Brand management - Elkottab
Intro to Branding & Brand management - Elkottab
Intro to Branding & Brand management - Elkottab
Intro to Branding & Brand management - Elkottab
Intro to Branding & Brand management - Elkottab
Intro to Branding & Brand management - Elkottab
Intro to Branding & Brand management - Elkottab
Intro to Branding & Brand management - Elkottab
BREAK
PART 3-2: 
HOW TO CREATE AN 
ONLINE BRANDING 
CAMPAIGN?
ONLINE BRANDING CAMPAIGN 
BUILDING BLOCKS: 
• Situation Analysis. 
• Objective. 
• Strategy. 
• Tactics. 
• Actions. 
• Evaluation / KPIs 
• Investment.
CASE STUDY 
Brand: Speranza (automotive industry) 
Situation 
Analysis 
• Launching the new model of speranza: envy. 
• They have a Hotline / website / facebook page. 
• They have a promotional video for the car. 
objectives Creating a big buzz about the new model for the targeted 
audience by 2 months campaign. 
Strategy - Creative Branding Concept. 
- Communicating the concept to the targeted audience through 
different media platforms. 
- Social Media Campaign (content campaign). 
Tactics - Creative Direction. 
- Media Creation: null. 
- Media Activation: Portals/ Facebook. 
- Ads: Portal Ads / Facebook Ads / GDN Ads. 
- Social Media Campaign: Branding Phase – Positioning Phase – 
Engagement Phase.
Brand: Speranza (automotive industry) 
Actions: (1) Creative Direction 
- Creative Concept: العين عليها 
- Artwork Direction. 
- Copywriting. 
Brand: Speranza (automotive industry) 
Actions: (2) Media Activation 
Media KPI Target Metric Cost Investment 
Youm7 Impressions 1000,00 
0 
CPM 30 LE 30,000 LE 
MSN Arabia Impressions 1000,00 
0 
CPM 20 LE 20,000 LE 
GDN Clicks 10,000 CPC 0.5 LE 5,000 LE 
Facebook Clicks 50,000 CPC 0.2 LE 10,000 LE
Brand: Speranza (automotive industry) 
Actions: (3) Ads Plan 
Media 1st Month 2nd Month 
Youm7 1,000,000 0 
MSN Arabia 1,000,000 0 
GDN 5,000 5,000 
Facebook 30,000 20,000 
Brand: Speranza (automotive industry) 
Actions: (4) Social Media Campaign (Content Campaign) 
Phases 
Branding Phase (2 weeks). 
Positioning Phase (2 weeks). 
Engagement Phase (1 month).
FIND THE MISTAKE 
CASE STUDY (1) 
A Solar Energy Solutions Company is seeking an online 
creative branding campaign for their solutions and services. 
Brief: They are offering small/ medium/ big installation 
solutions + solar heaters + solar mobile chargers. They are 
looking for new prospects and they have only 15000 LE 
budget / 3 months.
CASE STUDY (2) 
A Big Hospital in Alexandria is seeking an online creative 
branding campaign for a new physician of its staff to get 
more prospects. 
Brief: the physician is specialized in Interventional 
Radiology which is a new era of surgeries that have lots 
of benefits for Diabetic Foot Patients. they have budget 
of 21000 LE / 3 months campaign. The Physician is 
exclusive. They have a hotline.
CASE STUDY (3) 
Akhbarak.net is seeking an online creative branding campaign 
to acquire new users to its website. 
Brief: it’s the biggest news aggregator in the MENA region with 
high technology features make it able to aggregate news from 
all publishers and blogs with a unique scoring system gives 
the priority to the news that are buzzing on social media. 
Budget: 60,000 LE / 3 Months.
CASE STUDY (4) 
A Big Training Center is going to organize a training 
event in communication skills during 3 weeks. They are 
seeking a creative campaign that acquires new 
registrations to the event. 
Brief: Budget is not estimated and they have a Facebook 
page managed internally by Customer Service.
RECOMMENDED TO READ:
Intro to Branding & Brand management - Elkottab

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Intro to Branding & Brand management - Elkottab

  • 2. INTRO TO BRANDING & BRAND MANAGEMENT E3langi
  • 4. PART 1: HOW TO BUILD YOUR BRAND EQUITY SYSTEM?
  • 5. BRAND IS NOT JUST A PRODUCT
  • 6. BRAND IS NOT JUST A LOGO NOR IDENTITY
  • 7. WHAT’S BRAND? Activity: Who’re you? Describe yourself by: • Kind of food • Home appliance • Car • Sport • Country # Brand meaning from: customer perspective – product perspective – supplier perspective
  • 8. BRAND ARCHITECTURE: Family Brand (Umbrella Brand): Pros/Cons. •Virgin Group •Unilever •Apple •Automotive industry. Corporate Brand •Vodafone •Coca cola •Johnson & Johnson •Starbucks •Fedx •Facebook Product Brand: Pros/Cons •Dove •Chipsy •Lipton
  • 11. BRAND PORTFOLIOS: Flankers (Fighters) Cash-Cows Low-End Entry Level High End Prestige
  • 12. WHAT’S BRANDING? •It’s s the marketing practice of creating a name, symbol or design that identifies and differentiates a product from other products. •“Branding is the art of aligning what you want people to think about your company with what people actually do think about your company.” Jay Baer.
  • 13. BRANDING VS MARKETING • Marketing may contribute to a brand, but the brand is bigger than any particular marketing effort. The brand is what remains after the marketing has swept through the room. It’s what sticks in your mind associated with a product, service, or organization—whether or not, at that particular moment, you bought or did not buy. • The brand is ultimately what determines if you will become a loyal customer or not. The marketing may convince you to buy a particular Toyota, and maybe it’s the first foreign car you ever owned, but it is the brand that will determine if you will only buy Toyotas for the rest of your life.
  • 14. BRANDING VS MARKETING • Is branding a cost centre ? On the surface, yes, but the return is loyalty. The return is sales people whose jobs are easier and more effective, employees who stay longer and work harder, customers who become ambassadors and advocates for the organization.
  • 15. WHAT’S BRAND EQUITY SYSTEM? Brand Name Awareness Brand Loyalty Perceived Quality Brand Associations
  • 16. SPLIT INTO 6 TEAMS EACH TEAM WILL REPRESENT A NEW RESTAURANT/ CAFÉ IN THE MARKET
  • 17. WHAT’S BRAND EQUITY SYSTEM? Brand Name Awareness Brand Loyalty Perceived Quality Brand Associations
  • 18. Brand Recognition: •Recognition reflects familiarity and linking acquired from past exposure. Remembering as such, one brand among others is a manner of aided recall Brand Recall: •Recall reflects awareness of a brand when it comes in mind as soon as its product class is mentioned. A manner of unaided recall Brand Dominance: •The highest awareness level, the brand dominates the mind and pops up as first when ever applicable Creating awareness: •The Strongest brands are managed not for general awareness, but for strategic awareness. It is one thing to be remembered; it is quite another to be remembered for the right reasons.
  • 20. THE STORY OF •In the early 1920s, Kimberly-Clark developed creped wadding for its first ever consumer product, Kotex®. •At this time, the feminine hygiene product was not immediately welcomed in the marketplace. •In 1925, the first Kleenex® tissue ad appeared in the Ladies Home Journal as "the new secret of keeping a pretty skin as used by famous movie stars. •Kimberly-Clark's head researcher started using the tissues in place of a handkerchief to help with his hay fever symptoms.
  • 21. THE STORY OF •The concept struck and in 1930, the idea of Kleenex® tissue as a handkerchief substitute was launched. •Sales of Kleenex® tissues doubled the first year as it now served men, women and children, too. •It has been the No. 1 brand of facial tissue in the world and today is a global icon. •For a product originally made of excess material, it certainly exceeded everyone's expectations!
  • 22. HOW TO CREATE A BRAND NAME? 1. DIFFERENTIATED 2. MEANINGFUL 3. LONGEVITY 4. IMAGERY 5. EMOTIONAL 6. MUSICAL 7. TRADEMARK-ABLE
  • 23. DON’TS IN BRAND NAMES: 1. SPELLING-CHALLENGED: Twyxt – Houzz - Svbtle 2. COPYCAT: Yammer 3. RESTRICTIVE: 24-Hour Fitness – 99c – Diapers.com 4. ANNOYING: combinations of initials. 5. TAME: unimaginative , descriptive: Cloud Now - DocuSign 6. CURSE OF KNOWLEDGE: Mzinga – Eukanuba – SPQR restaurant 7. HARD TO PRONOUNCE: Xobni
  • 24. CASE STUDIES 1. INTEL PENTIUM PROCESSOR: things that are fundamental and important to us as humans, and to the planet. It recalls words like uranium and plutonium and suggests that it's what is inside your computer that counts. 2. IMPOSSIBLE FOOD: When you tell someone 'I'm going to make a great-tasting hamburger, but out of plant proteins, their reaction will be 'that's impossible!' 3. SPRITE: The word means "elf, fairy, or goblin," and comes from the Latin spiritus, for spirit. The drink was to be marketed as something refreshing, lively, and energetic, says Stack, and the name fit, especially when paired with bright green and yellow.
  • 25. BALUBA / KIKI EXPERIMENT: REFERENCES: http://psych.mcmaster.ca/maurerlab/Publications/Maurer_bouba.pdf
  • 26. ACTIVITY SET A BRAND NAME
  • 27. WHAT’S BRAND EQUITY SYSTEM? Brand Name Awareness Brand Loyalty Perceived Quality Brand Associations
  • 28. WHAT’S A BRAND LOYALTY? Definition:  Brand loyalty is a twofold concept consisting of actual brand loyalty and repeat purchase behavior. When measuring / defining the level of brand loyalty, one should therefore not merely look at customers’ purchase behavior, but also chart psychological drivers behind that behavior.
  • 29. 5 GENERAL RULES TO BUILD A BRAND LOYALTY: 1. Get on their level. 2. Be where they are at. 3. Do not assume. 4. Make really good stuff. 5. Do unto others.
  • 30. Committed buyer Likes the brand/considers it a friend Satisfied buyer with switching costs Satisfied/habitual buyer, no reason to change Switchers, price sensitive, no brand loyalty Aaker’s Brand Loyalty pyramid (Consumer Behavior)
  • 31. Committed buyer Likes the Customers who tend to buy brand in sale. brand/considers it a friend Targeting these customers will be effective Satisfied by raising buyer with the switching brand name awareness. This is a precondition of costs moving up on the pyramid. A brand will have to be known to Satisfied/habitual buyer, no reason to people first before they even start change considering buying it. Switchers, price sensitive, no brand loyalty Aaker’s Brand Loyalty pyramid (Consumer Behavior)
  • 32. Customers who buy a brand out of habit. When such Committed a customer has to go to some troubles to get his usual brand he/she buyer Likes the relatively easily buy another brand (instead of going to another shop to get brand/considers it his usual satisfying brand) a friend Targeting these customers will have to raise the thresholds vs other brands to keep customers more and more loyal Satisfied buyer with switching costs (chipsy vs lays case study) Satisfied/habitual buyer, no reason to change Switchers, price sensitive, no brand loyalty Aaker’s Brand Loyalty pyramid (Consumer Behavior)
  • 33. Committed buyer Likes the brand/considers it a friend Satisfied buyer with switching costs Satisfied/habitual buyer, no reason to Satisfied customers who are reluctant to switch to a competing change brands due to existing thresholds (switching costs) Thresholds can be as of: - Time to move to other shop to get the brand - Financial expenses (switching costs money) Switchers, price sensitive, no brand loyalty - Quality measures Targeting these customers should offer major benefits to compensate the switching costs Aaker’s Brand Loyalty pyramid (Consumer Behavior)
  • 34. Committed buyer Likes the brand/considers it a friend Satisfied buyer with switching True brand enthusiasts their brand preference costs is mostly engendered by an experience of emotional benefits, alongside more rational benefits (Time, Price and Quality) Satisfied/habitual buyer, no reason to change Emotional benefits: It can be pursued by linking certain associations (through TV ads) and/or Experience Switchers, price (such sensitive, as shopping no brand experience) loyalty to a brand. Aaker’s Brand Loyalty pyramid (Consumer Behavior)
  • 35. Committed buyer Likes the brand/considers it a friend 1. 20% of apple products users named apple as “the brand they couldn’t live without.” 2. 80% of People Satisfied owing buyer Apple with products switching continue shopping from Apple. costs 3. Customers listed quality & customer services as the main driver of brand loyalty. Satisfied/habitual buyer, no reason to 4. 87% said they would pay higher prices or make change some other accommodation to support their favourite brands. 5. Nearly half of respondents said that brand loyalty Switchers, begins price at the sensitive, time no of brand purchase. loyalty Aaker’s Brand Loyalty pyramid (Consumer Behavior)
  • 36. IS BRAND LOYALTY ENOUGH? • DEMOGRAPHICS EFFECT: an Ernst & Young survey of nearly 25,000 people across 34 different markets around the world. “On the whole across all 34 markets brand loyalty checking in just under 40% as a determining factor in making a buying decision, but, that number dropped to just 25% in the US, a highly significant decrease in the number of American consumers who say brand loyalty is something that impacts their buying behaviour.” • MOBILE EFFECT: nearly 75% of consumers would switch brands if offered real-time discounts and promotions that were delivered to their smartphones in real time while they were shopping in a store.
  • 38. WHAT’S BRAND EQUITY SYSTEM? Brand Name Awareness Brand Loyalty Perceived Quality Brand Associations
  • 39. PERCEIVED QUALITY Definition: Perceived quality is a perception by the customers, how they perceive the overall quality or superiority of a product or service with respect to its intended purpose, relative to alternates. Values of Perceived quality:  Reason to buy  Differentiate/position  A price premium  Channel member interest  Brand extensions
  • 40. PERCEIVED QUALITY IS INTANGIBLE ! • Quality is determined by customers’ perceptions, based on individual values. Consequently, perceived quality is defined as a measure of belief. • Hyundai offered an extended warranty on all its vehicle models to encourage confidence. • Refund Policy of Souq.com • Great advertising, great packaging and price are also key components.
  • 41. PERCEIVED QUALITY What influences perceived quality of products: Performance Features Conformance with specifications Reliability Durability Serviceability Fit & Finish
  • 42. PERCEIVED QUALITY What influences perceived quality of services: Appearance Reliability Competence Responsiveness Empathy
  • 43. HOW TO INCREASE PERCEIVED QUALITY? 1. Use Celebrity Endorsements / Organizations. 2. Raise Your Price 3. Brand Your Marketing Materials
  • 44. PERCEIVED QUALITY & REAL QUALITY CASE STUDY: BMW •BMW started as a manufacturer of aircraft engines. •The current BMW logo, introduced in the early 1920, was believed to be based on the circular design of an aircraft propeller. •turned to boat and truck engines and farming equipment. •BMW comes first in the market when it has to do with the brand perception in terms of Performance.
  • 45. WHAT’S BRAND EQUITY SYSTEM? Brand Name Awareness Brand Loyalty Perceived Quality Brand Associations
  • 46. 4. BRAND ASSOCIATIONS Definition: Brand association is anything linked in memory to a Brand (character, slogan, color, symbol..) Some types of associations:  Product attributes  Customer benefits  Relative price  Lifestyle/ personality  Celebrity/ person  Use/ applications
  • 47. 4. BRAND ASSOCIATIONS Value of Brand Associations:  Help process/ Retrieve information  Differentiate/ position  Reason to buy  Create positive attitude/ Feelings  Basis of Extensions Maintaining Brand Associations:  Be consistent over time  Be consistent over elements of the marketing program  Manage disasters in order to minimize their damage
  • 48. BREAK
  • 49. PART 2: HOW TO BUILD YOUR BRAND IDENTITY?
  • 50. BRAND IDENTITY SYSTEM WHAT’S BRAND IDENTITY BRAND IDENTITY TRAPS BRAND IDENTITY PERSPECTIVES THE IDENTITY STRUCTURE VALUE PROPOSITION
  • 51. BRAND IDENTITY SYSTEM WHAT’S BRAND IDENTITY BRAND IDENTITY TRAPS BRAND IDENTITY PERSPECTIVES THE IDENTITY STRUCTURE VALUE PROPOSITION
  • 52. BRAND IDENTITY DEFINITION A unique set of brand associations that the brand strategist aspires to create or maintain.  These associations represent what the brand stands for and imply a promise to customers from the organization members. Brand identity should help establish a relationship between the brand and the customer by generating a value proposition involving functional, emotional, or self-expressive benefits”
  • 54. Domestic/ Honest/ Genuine/ Cheerful Sincerity Brand Personality Excitement Ruggedness Sophistication Competence Daring/ Spirited/ Imaginative/ Up-to-date Reliable/ Responsible/ Dependable/ Efficient Tough/ Strong/ Outdoorsy Glamorous/ Presentation/ Charming/ Romantic
  • 59. ACTIVITY SET YOUR KAPFERER PRISM
  • 60. BRAND IDENTITY SYSTEM WHAT’S BRAND IDENTITY BRAND IDENTITY TRAPS BRAND IDENTITY PERSPECTIVES THE IDENTITY STRUCTURE VALUE PROPOSITION
  • 61. BRAND IDENTITY TRAPS Brand Image Trap Brand Identity traps Brand Position Trap Product attributes fixation trap External Perspecti ve Trap
  • 62. 1. BRAND IMAGE TRAP • Brand image is how customers perceive the brand Brand Image Brand Identity passive and looks to the past Should be active and look to the future, reflecting associations aspired for brand Tends to be tactical Should be strategic, reflecting a business strategy leading to sustainable advantage Might not be salient Should reflect brand’s enduring qualities
  • 63. 1. BRAND IMAGE TRAP • A brand image trap results when efforts to go beyond the brand image is lacking. The brand image becomes the brand identity rather than just one input to be considered • Tommy Hilfiger once removed the logo of their shirt to introduce some new design in the market. They did not realize that the identity of the brand as perceived by the customer was a shirt with logo on it. The new strategic move did not go so well, that they had to come back to the logo. This is an answer that Image is a subset of brand identity but not the brand identity. • Companies have to focus on more than what their customers want, but also reflect the soul and vision of the brand.
  • 64. 1. BRAND IMAGE TRAP Brand Image Trap will be avoided by making sure that the LEGO Group develops innovative toys, which suit the target audience and remains focus on the soul and vision of the brand. In that connection it is not enough “just” to know what the customers want, but just as important to maintain the brand vision and mission. Thus the LEGO Group has to focus on developing toys that make the target audience inspire to explore and challenge their creative potentials by offering a range of high-quality and fun products.
  • 66. 2. BRAND POSITION TRAP The brand position trap occurs: • occurs when the search for brand identity becomes the search for brand position, stimulated by a practical need to give objectives to the developing of communications. In that connection the goal becomes an advertising tag line rather than a brand identity. • This trap reduces the progress of a full-fledged brand identity, as the management weeds out aspects that they feel are not worth communicating. Furthermore, there is often no space to consider brand personality, organizational associations, or brand symbols. • Fevicol is not known as a brand, but by it positioning as “the strong adhesive”.
  • 67. 3. EXTERNAL PERSPECTIVE TRAP Most of brand strategies position the brand identity creation as an entirely external oriented process. Something that gets the customers to buy. • The external perspective trap occurs: when firms fail to realize the role that a brand identity can play in helping an organization understand its basic values and purpose is hard to expect employees to make a vision happen if they do not understand and buy into that vision. • Gillette, in the organization they encourage the employees to grow beard so that they can test the quality of the product and whether it s attributes are in relation the brand identity.
  • 68. 4. PRODUCT ATTRIBUTE FIXATION TRAP • A brand is clearly more than a product or a service. Focusing your entire strategy and brand identity on the attributes of your product is an erroneous strategy, especially on a long-term. • Complications: Failure to differentiate - Easy to copy - Assume a rational consumer - Limit brand extension strategies.
  • 69. BRAND IDENTITY SYSTEM WHAT’S BRAND IDENTITY BRAND IDENTITY TRAPS BRAND IDENTITY PERSPECTIVES THE IDENTITY STRUCTURE
  • 70. BRANDZ MODEL: Bonding Advantage Performance Relevance Presence Do you know about it? Do it offer something to me? Can it deliver? Can it offer something better than other? Nothing else beats it?
  • 71. BRAND ASSET VALUATOR MODEL: Niche / Unrealized potential Leadership New / Unfocused Eroding Brand Stature Brand Strength Brand Stature (past performance): 1. Esteem: How the brand is regarded? 2. Knowledge: How familiar/ intimate consumers with the brand? Brand Strength (future): 3. Differentiation: Different from others. 4. Relevance: Breadth of brand’s appeal: Does it offer me something?
  • 72. AAKER MODEL: Brand as product Brand Identity System Brand as organization Brand as Person Brand as symbol
  • 73. BRAND AS A PRODUCT Perspective Description Product Scope - Associations with product class: - With what product(s) the brand is associated? •Baskin Robbins  Ice Cream •Compaq  Computers •HP Jet line  Printers (ink jet, laser jet) Product Attributes - Functional/Emotional Benefits - A product related attribute can create a value proposition by offering something extra (like features or services) or better Quality / Value Value is closely related to quality; it enriches the concept by adding the price dimension. Uses Clorox bleach has become strongly associated with the whitening of clothing even though bleach can be used for cleaning and disinfecting a wide variety of thing. Users The Brand can be positioned also by a type of users (Gerber: Babies, Mobacco: Men’s wear –Classic--, Avon: female elegant) Country of Origin One of the strategic options is to associate the brand with a country or region that will add credibility to it (Swatch Watches: Swiss)
  • 74. BRAND AS AN ORGANIZATION • It focuses on attributes of the organization rather than those of the product or the service such as: • Innovation • Drive for quality • Concern for the environment • Culture • Values • Programs of the company • Vision • Global Vs. Local Organizational attributes usually apply to set of products not only one product, so that if any competitor can compete to one product will not be able to compete to the organizational attributes
  • 75. BRAND AS A PERSON: BRAND PERSONALITY A brand can be perceived as being competent, impressive, trustworthy, fun, active, humorous, casual, formal, youthful or intellectual. Brand personality:  Can help create self-expressive benefit that the customer can express his/her own personality through this brand  Brand personality can be the basis of a relationship between the customer and the brand  May help communicate a product attribute and thus contribute to a functional benefit (Michelin man’s strong personality - Fido Dido funny, casual guy)
  • 76. BRAND AS A SYMBOL Anything that represents the brand can be a symbol, including programs such as the Ronald McDonald House for McDonald’s . Symbols involving visual imagery can be memorable and powerful:  Nike’s “Swoosh”  McDonald’s golden Arches  Kodak Yellow  Coke Classic can or bottle - Each strong visual image captures much of its respective brand’s identity because connections between the symbol and the identity elements have been built up over time.
  • 77. HANGOUT TIME With Ahmed Gebreel “creative graphic designer”
  • 78. BRAND IDENTITY SYSTEM WHAT’S BRAND IDENTITY BRAND IDENTITY TRAPS BRAND IDENTITY PERSPECTIVES THE IDENTITY STRUCTURE VALUE PROPOSITION
  • 79. Extended identity Core identity IDENTITY STRUCTURE CORE IDENTITY: The timeless essence of the brand, it’s the center that remains after you peel away the layers of an onion, like: •Michelin: advanced technology tires for the driver who is knowledgeable about tires •Johnson & Johnson: trust and quality in over the center medicines It includes the elements that make the brand unique and valuable, so it contributes to the value proposition and credibility
  • 80. Extended identity Core identity IDENTITY STRUCTURE EXTENDED IDENTITY: It’s the elements that provide texture and completeness. - A larger extended identity means a stronger brand, one that is more memorable, interesting and connected to your life. - A person whom you find uninteresting and bland and who plays only a small role in your life can be described in a few words. And interesting person with whom you are involved personally or professionally would require a much more complex description.
  • 81. ACTIVITY SET YOUR IDENTITY BRAND STRUCTURE
  • 82. BRAND IDENTITY SYSTEM WHAT’S BRAND IDENTITY BRAND IDENTITY TRAPS BRAND IDENTITY PERSPECTIVES THE IDENTITY STRUCTURE VALUE PROPOSITION
  • 83. VALUE PROPOSITION Emotional Benefits Value Proposition Self Expressive Benefits Functional Benefits
  • 84. VALUE PROPOSITION IS NOT .. • It’s not a slogan or a catch phrase. This is not a value proposition: “L’Oréal. Because we’re worth it.” • It’s not a positioning statement. This is not a value proposition: “America’s #1 Bandage Brand. Heals the wound fast, heals the hurt faster.” •Positioning statement is a subset of a value proposition, but it’s not the same thing.
  • 85. HOW TO CREATE A VALUE PROPOSITION STATEMENT? • Headline: What is the end-benefit you’re offering, in 1 short sentence. Can mention the product and/or the customer. Attention grabber. • Sub-headline or a 2-3 sentence paragraph: A specific explanation of what you do/offer, for whom and why is it useful. • 3 bullet points: List the key benefits or features. • Visual. Images communicate much faster than words. Show the product, the hero shot or an image reinforcing your main message.
  • 86. HOW TO CREATE A VALUE PROPOSITION STATEMENT? Value Proposition Statement should answer: • What product or service is your company selling? • What is the end-benefit of using it? • Who is your target customer for this product or service? • What makes your offering unique and different?
  • 87. HOW TO CREATE A VALUE PROPOSITION STATEMENT? Boosters for Value Proposition: • No long-term contract cancel anytime. • Free Installation / Free Setup. • Money Back guarantee. • Customizable. • Free Shipping / Fast Shipping.
  • 88. EXAMPLES FOR VALUE PROPOSITION:
  • 89. HOW TO CREATE A POSITIONING STATEMENT WHAT: (the category) The ONLY motorcycle manufacturer… HOW: (point of differentiation) …that makes big, loud motorcycles… WHO: (audience segment) …for macho guys (and macho “wannabees”)… WHERE: (marketing geography) …mostly in the United States… WHY: (need state) …who want to join a gang of cowboys… WHEN: (underlying tend) …in an era of decreasing personal freedom.
  • 90. ACTIVITY SET THE VALUE PROPOSITION OF: MCDONALDS - MBC CHANNELS - COKE - VODAFONE - BMW - ADIDAS
  • 91. ACTIVITY SET THE VALUE PROPOSITION AND ONLINESS STATEMENT OF YOUR BRAND
  • 92. BREAK
  • 93. PART 3-1: HOW TO MAKE A SUCCESSFUL BRANDING CAMPAIGN?
  • 94. TIPS FOR A SUCCESSFUL BRANDING CAMPAIGN: Tip #1: Money can’t replace time Tip #2: This is not the time to be subtle Tip #3: Plan for multiple touch-points (7) Tip #4: Think efficiency before effectiveness Tip #5: Don’t just set it and forget it
  • 95. HOW TO RUN A PRODUCTIVE BRAINSTORMING SESSION? 1. Lay out the problem you want to solve. 2. Identify the objectives of a possible solution. 3. Try to generate solutions individually. 4. Once you have gotten clear on your problems, your objectives and your personal solutions to the problems, work as a group.
  • 96. CASE STUDIES Try to contain your excitement:
  • 109. BREAK
  • 110. PART 3-2: HOW TO CREATE AN ONLINE BRANDING CAMPAIGN?
  • 111. ONLINE BRANDING CAMPAIGN BUILDING BLOCKS: • Situation Analysis. • Objective. • Strategy. • Tactics. • Actions. • Evaluation / KPIs • Investment.
  • 112. CASE STUDY Brand: Speranza (automotive industry) Situation Analysis • Launching the new model of speranza: envy. • They have a Hotline / website / facebook page. • They have a promotional video for the car. objectives Creating a big buzz about the new model for the targeted audience by 2 months campaign. Strategy - Creative Branding Concept. - Communicating the concept to the targeted audience through different media platforms. - Social Media Campaign (content campaign). Tactics - Creative Direction. - Media Creation: null. - Media Activation: Portals/ Facebook. - Ads: Portal Ads / Facebook Ads / GDN Ads. - Social Media Campaign: Branding Phase – Positioning Phase – Engagement Phase.
  • 113. Brand: Speranza (automotive industry) Actions: (1) Creative Direction - Creative Concept: العين عليها - Artwork Direction. - Copywriting. Brand: Speranza (automotive industry) Actions: (2) Media Activation Media KPI Target Metric Cost Investment Youm7 Impressions 1000,00 0 CPM 30 LE 30,000 LE MSN Arabia Impressions 1000,00 0 CPM 20 LE 20,000 LE GDN Clicks 10,000 CPC 0.5 LE 5,000 LE Facebook Clicks 50,000 CPC 0.2 LE 10,000 LE
  • 114. Brand: Speranza (automotive industry) Actions: (3) Ads Plan Media 1st Month 2nd Month Youm7 1,000,000 0 MSN Arabia 1,000,000 0 GDN 5,000 5,000 Facebook 30,000 20,000 Brand: Speranza (automotive industry) Actions: (4) Social Media Campaign (Content Campaign) Phases Branding Phase (2 weeks). Positioning Phase (2 weeks). Engagement Phase (1 month).
  • 116. CASE STUDY (1) A Solar Energy Solutions Company is seeking an online creative branding campaign for their solutions and services. Brief: They are offering small/ medium/ big installation solutions + solar heaters + solar mobile chargers. They are looking for new prospects and they have only 15000 LE budget / 3 months.
  • 117. CASE STUDY (2) A Big Hospital in Alexandria is seeking an online creative branding campaign for a new physician of its staff to get more prospects. Brief: the physician is specialized in Interventional Radiology which is a new era of surgeries that have lots of benefits for Diabetic Foot Patients. they have budget of 21000 LE / 3 months campaign. The Physician is exclusive. They have a hotline.
  • 118. CASE STUDY (3) Akhbarak.net is seeking an online creative branding campaign to acquire new users to its website. Brief: it’s the biggest news aggregator in the MENA region with high technology features make it able to aggregate news from all publishers and blogs with a unique scoring system gives the priority to the news that are buzzing on social media. Budget: 60,000 LE / 3 Months.
  • 119. CASE STUDY (4) A Big Training Center is going to organize a training event in communication skills during 3 weeks. They are seeking a creative campaign that acquires new registrations to the event. Brief: Budget is not estimated and they have a Facebook page managed internally by Customer Service.

Hinweis der Redaktion

  1. BMW Not everybody knows that BMW started as a manufacturer of aircraft engines. In Ocotber 1913 Karl Friedrich Rapp establishes "Rapp-Motorenwerke" in a former bicycle factory near Munich. Rapp was an engineer who arise through thr Daimler system and "Rapp-Motorenwerke" was set up asa a subsidiary of "Flugwerk", an airplane maker. He starts manufacturing his own aircraft engines but unfortunately they suffered form problems with vibrations. Close to Rapp´s factory, Gustav Otto, the son of the inventor of the four-stroke internal combustion engine, sets up a business building small aircrafts. Otto enjoys great success with "Gustav Flugmaschinefabrik". 1919 After the armistice was signed, the Allies prohibited German military to produce aircraft engines. Therefor BMW turned to boat and truck engines and farming equipment. Meanwhile, in secret, Popp continued to work with his engineering director Friz on aircraft engines. A successor for the Type IIIa engine is born. It is named naturally Type IV. With this engine, Franz Zeno Diemer sets an altitude record of 9,760 metres (32,013 ft) 1920 The tough business climate at the end of WW1 made Castiglioni to sell his holdings for 28 million Reichsmarks to the chief executive of Knorr Bremsen AG. With only a few aircraft engines on order, BMW was struggling and started to manufacture brake systems for railway cars, office furniture, and workbenches, as well as cut-down aviation engines for marine and industrial use. sometimes, perception doesn’t equal reality The current BMW logo, introduced in the early 1920, was believed to be based on the circular design of an aircraft propeller. Brand Perception in terms of Performance 28% in the latest reseach in 2011, where it comes number 1 in the car market, and has emphasized that in advertising with its “ultimate driving machine” tagline When it comes to design/style Luxury brands dominate the car-buyer’s awareness for design and styling, probably buoyed by the associated prestige of those marqueswhere BMW comes forth after Mercedes-Benz, Lexus & Cadillac. Technology & innovation: BMW has consistently been a technological innovator, but with mixed results. Like Lexus and Cadillac, its cars are loaded with advanced electronic systems. But its efforts at reinventing the automotive control system, as exemplified by the complicated iDrive system, only added complexity and distraction to the driving experience now it comes 5th in the market. Conclusion: that a few brands rank high in consumer perception, with several proving to be leaders in more than one category. But sometimes, perception doesn’t equal reality. In many cases, consumers’ view does not accurately reflect the automaker’s recent track record.
  2. Most of the brand strategists position the brand identity creation as an entirely external oriented process, something that gets the customers to buy. The external perspective trap occurs when firms fail to realize the role that a brand identity can play in helping an organization understand its basic values and purpose.t is hard to expect employees to make a vision happen if they do not understand and buy into that vision.
  3. Most of the brand strategists position the brand identity creation as an entirely external oriented process, something that gets the customers to buy. The external perspective trap occurs when firms fail to realize the role that a brand identity can play in helping an organization understand its basic values and purpose.t is hard to expect employees to make a vision happen if they do not understand and buy into that vision.