GrahamDBrownwww.MobileYouth.org
(c) smanography
7 KEY lessons learned
The Social Customer
from 20 years in the field
I’ve been
studying
consumer
behavior since
the mid 90s.
Here’s are my
7 Key Lessons
learned about
the Social
Customer from...
(c) flickr superman_ha_muerto
GrahamDBrownwww.MobileYouth.org
People are governed
by Social Motivations
not Social Media
1
(c) flickr robert couse-baker
GrahamDBrownwww.MobileYouth.org
All behavior is shaped by
2
The Social Code
(c) pedrosimoes7
GrahamDBrownwww.MobileYouth.org
90% of Communication
is Passive
3
(c) flickr daverugby83
Offline is more important than online4
GrahamDBrownwww.MobileYouth.org
More Relationships not More Efficiency
5
GrahamDBrownwww.MobileYouth.org
We want
(c) flickr htakahashi
Everything 6
GrahamDBrownwww.MobileYouth.org
is a social tool
(c) flickr bistrosavage
The MORE You Track The LESS you understand7
GrahamDBrownwww.MobileYouth.org
Click the
image
to get this
Download
FREE
The Social Customer: 7 Key Lessons Learned (Graham Brown)
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The Social Customer: 7 Key Lessons Learned (Graham Brown)

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The Social Customer: 7 Key Lessons Learned from 20 years in the field (Graham Brown)
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The Social Customer: 7 Key Lessons Learned (Graham Brown)

  1. GrahamDBrownwww.MobileYouth.org (c) smanography 7 KEY lessons learned The Social Customer from 20 years in the field
  2. I’ve been studying consumer behavior since the mid 90s. Here’s are my 7 Key Lessons learned about the Social Customer from those 20 years Graham Brown digital anthroplogist
  3. (c) flickr superman_ha_muerto GrahamDBrownwww.MobileYouth.org People are governed by Social Motivations not Social Media 1
  4. (c) flickr robert couse-baker GrahamDBrownwww.MobileYouth.org All behavior is shaped by 2 The Social Code
  5. (c) pedrosimoes7 GrahamDBrownwww.MobileYouth.org 90% of Communication is Passive 3
  6. (c) flickr daverugby83 Offline is more important than online4 GrahamDBrownwww.MobileYouth.org
  7. More Relationships not More Efficiency 5 GrahamDBrownwww.MobileYouth.org We want
  8. (c) flickr htakahashi Everything 6 GrahamDBrownwww.MobileYouth.org is a social tool
  9. (c) flickr bistrosavage The MORE You Track The LESS you understand7 GrahamDBrownwww.MobileYouth.org
  10. Click the image to get this Download FREE

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