In today’s digitized world, customers and employees are increasingly expecting personalized user experiences. Portal software offers a single point of access to the applications, services, and social connections employees or customers need and now expect. MyHub's web-based portal software provides a single, secure, and central space for both customers and employees to access and share important information.

1. PORTAL
SOFTWARE
Create The Perfect Centralized
Self-Service Experience

2. Unite Everyone
With Everything
No more cracks in the system
or communication fails with
MyHub’s portal software:
• File storage and file sharing
• Collaboration tools including Chat
• Newsfeed and activity wall
• Feedback, comments, surveys
• White-labelled, ready for branding
Entry-level pricing. No IT skills required.
Perfect for start-ups and small business.

3. One Solution. Many Benefits.
How MyHub’s Portal Software Improves Business Relations
• An easy-to-navigate central place for knowledge
articles, FAQs, community forums and more
• Automate tasks and check status to get work done
quicker, easier, to deadline
• Single source of truth, with updates sent every time
a document change/revision is made
• Use smarter communication channels like instant
messaging, forums, and blogs
• Foster win-win relationships with clients, suppliers
and staff with tools that make communicating and
sharing information easy
• Lockdown confidential files or subscription-only
content for clients
Customer/Employee
Experience
Track Progress
End Inbox Mayhem Real Relationships Privacy Control
No Gray Areas

4. Portal Software Features
Forums
Share knowledge, problem-solve and interact with staff and/or clients
Document Management
Secure, central space for file storage and file sharing
Support Tickets
Automate customer (or employee) requests guaranteed to be seen
Insights
Capture feedback and ideas from customers to improve products and service
Branding
White-labelled software ready to add your brand, colors, logos, and images
Instant Messaging
Make communicating between each other more effective and much easier
Search
Locate information fast using the advance search feature
Staff Directory
Contact details, bios, staff profile photos and more
All in one place.
All for one small
fixed fee.

5. Portal Software Features
All in one place.
All for one small
fixed fee.
Newsletter
Engage and inform key players with beautifully-designed newsletters
Secure, Single Sign On
Maintain security while removing friction
Quiz + Survey
Engage your audience, identify knowledge gaps, and have fun!
Auto Workflows
Eliminate repetitive, time-consuming admin tasks and free up time
Activity Wall
Effective way to communicate news and key decisions
Calendar
For easy co-ordination of diaries and business planning
Template Library
Large range of pre-built templates for common tasks

6. Web Portal Software
In today’s digitized world, customers and employees are increasingly
expecting personalized user experiences. Traditional methods of
contacting companies – such as phone and email – are being replaced
with web portals, giving the end-user access to multiple resources at
their fingertips.
Portal software offers a single point of access to the applications,
services, information and social connections employees or customers
need and now expect. It offers a far better customer experience, and
an effective way to cultivate a brand.
For teams made up of external resources – such as freelancers,
contractors, and suppliers – a web-based portal also offers greater
transparency and togetherness.
Everyone can work on documents, review and track revisions, share
ideas and feedback, and gain approvals. This is perfect for marketing,
advertising and professional services agencies that require easy
access to work-in-progress and robust approval processes.

7. What Is Web Portal Software?
Web portal software is the tool for creating a specially designed website that serves
as the single point of access to information. Think of it as a gateway to a library of
aggregated, personalized and categorized content.
A well-designed portal will make it easier for the user to find information because
of the way the data is integrated, its search navigation and the personalized aspect.
Web portals can provide a particular look and feel for organizations to reflect their
branding and corporate colors. They are accessible from multiple platforms like
personal computers, smartphones, and tablets.
The main features of a web portal include data access, personal content,
transactions, security, published content, communication tools and a search
functionality.
Perhaps the most important feature though is that it is capable of presenting
information based on the user. It can also allow users to voluntarily personalize the
information presented in the web portal. So in much the same way as iTunes or
Amazon present the user with a personalized menu based on their previous
purchases or browsing history, so the portal software will present a personalized
menu and data pertinent to that individual user.
Businesses have found applications for web portal software both in relation to
customers and employees as individuals or as teams.

8. Client Web Portal Examples
Banks and Insurance
These businesses have made use of web
portal software to offer customers flexible
web designs that enable payments and
account management for clients, access to
historical records of purchased products
and services along with integrated features
to facilitate policy payments and renewals.
In addition, portals often feature easy-to-
update contact information and
communication preferences.
Banks have also included features such as
the ability to open new accounts and
manage day-to-day banking operations.
How Different Industries Use Portal Software To Unite Their Business

9. Health and Fitness
This sector has found that portal software provides a
single platform for users to personalize information
by specialty, gender or location.
It can also feature various subsections for knowledge
about conditions and treatments, locations, fitness
classes, contact info and FAQs.
On top of that, web portal software features the
ability to request appointments and refills, as well as
filling out surveys and healthcare questionnaires.
Being able to quickly and easily update personal
information such as a change of address makes life
easier for patients. What’s more, patients can also
directly review and print off information such as
immunization records.
Client Web Portal Examples
How Different Industries Use Portal Software To Unite Their Business

10. Legal
Lawyers have been using technology to manage
organizational knowledge. Keeping on top of
changes in case law, precedents and legislation, as
well as the latest developments in law review
articles, is a fundamental aspect of running a legal
practice. Instead of having multiple databases,
different document management systems and a
range of information sources and reference
points, web portal software can be used to create
a single knowledge management portal that
integrates all these sources in one platform.
What’s more, the knowledge portal can be
customized to reflect the structure and
organization of the legal practice.
An advanced search function using a sophisticated
system of filters means that staff members can
quickly and easily locate the specific information
they’re after, even if they are unsure of the case
number or document name.
In addition, some law firms have provided
customers with limited access to their knowledge
portal. It’s a great way to keep clients updated on
legal matters. Read about the most useful portal
features for a legal intranet.
Client Web Portal Examples
How Different Industries Use Portal Software To Unite Their Business

11. Local and Central Government
Government departments and agencies have made
extensive use of web portal software. Local
government has used it to develop personalized
online experiences for both citizens and businesses.
What’s more, the single sign-on makes it easier and
simpler for citizens and businesses to access
streamlined services through the web portal.
The federal government department Grants.gov
allows applicants for federal grants to apply for and
manage their grant funds online through a common
website.
In addition to improving the customer experience,
from an organizational perspective, the web portal
software has simplified the grant management
process and has largely eliminated redundancies.
Client Web Portal Examples
How Different Industries Use Portal Software To Unite Their Business

12. Education
An education portal offers multiple
benefits for both the student,
teacher and support worker. It is
ideal for a variety of administrative
tasks such as:
• student enrolment and class
registration
• course payments and student
account information
• academic advice and support
• teaching and grading
• employment and training
• work-flow enabled administrative
functions.
What’s more, it’s also possible to
develop personal portal calendars
with class times and locations for
registered courses.
The user can also easily add other
campus events or social functions
if desired.
Client Web Portal Examples
How Different Industries Use Portal Software To Unite Their Business

13. Defense Forces
The Marines is another excellent example of web
portal software in action.
The site features personalized home pages for
applicants to access various forms and also offers
the ability to submit questions to the Marine
Corps and watch videos on demand.
Client Web Portal Examples
How Different Industries Use Portal Software To Unite Their Business

14. Real Estate
This industry uses web portal technology to
provide personalized experiences for
users.
Instead of the customer having to input
search preferences and locations every
time they visit the real estate company’s
website, web portal software is used to
present the visitor with a personalized
experience tailored to their previous
browsing history.
In addition, the web portal can integrate
with CRM software as well as a company
or agent calendar to provide a
comprehensive, integrated solution that
simultaneously meets the needs of
customer and employee alike.
Client Web Portal Examples
How Different Industries Use Portal Software To Unite Their Business

15. Employee Portal Software
The Obvious And No-So-Obvious Benefits Of A Staff Portal
An employee portal in a single platform and with one sign-on
provides staff members with all the tools they need to get the job
done more efficiently and effectively.
Staff can personalize their dashboards so that the tools and
features they use most often are readily accessible from the
portal’s home page. Having everything together in one
employee portal means that the staff member is not wasting time
signing on and switching between different apps and screens, or
plowing through paper or email-based systems.
In fact, streamlined business processes are one distinct
advantage on offer with employee portal software.
Automated online processes are easy to set up with the portal’s
in-built forms builder so that an employee wanting
to submit an expenses claim, a holiday request form or a
pre-appraisal assessment simply logs on to the portal and
completes the required form. This is then automatically routed
to the relevant manager for action.

16. Automated Processes
Automated processes reduce the incidence of inputting errors or information going missing or being misfiled.
Staff members will no longer be wasting valuable time trying to resolve issues or rectify mistakes. Quite simply, employee portal software
can do away with paper and email-based systems in your organization, making it quicker and easier to achieve tasks and get things done.
It also reduces the potential for human error or documents being mislaid and emails not acted on.
The self-service potential of the employee portal software is one of its biggest appeals. Employees will be able to source information and
resolve issues for themselves without the need to bother their colleagues in other teams or waste time navigating manual filing systems.
It’s a far more efficient and effective way of operating with the added bonus of improving the overall employee experience as well as
staff morale.
Indeed, a recent survey from Deloitte has highlighted just how important the employee experience is in today’s workplace. The survey
discovered that 80 percent of executives rated employee experience as being important or very important and with increasing pressure on
recruitment budgets as well as operational costs, sourcing and then hanging on to good staff members is now more important than ever.
Providing a personalized, superior employee experience via the employee portal software will pay dividends in the long run. Increased
productivity, streamlined processes, increased staff retention and reduced recruitment costs mean that you’ll very quickly see a
significant return on your investment.

17. Team Portal Software
It is possible to replicate the personalized user experience at the team level.
Portal software is easy to use and implement, which means that you can have
multiple portals operating within an intranet. Drag and drop functionality
allows you to aggregate information for a number of audiences and users.
The marketing department’s portal, for instance, as well as housing the
marketing strategy would also include all the company’s branding, logo,
advertising templates and marketing materials. It may also include a
personalized news feed with industry news and updates directly relevant to
marketing employees as well as general company and team news.
At the same time, web portal software could enable the experience to be
personalized at the individual employee level too.
The Head of Marketing, for example, in addition to generic marketing data
would also be presented with information and updates that are pertinent
to a member of the executive management team.

18. Client and Employee Portal Software
The benefits web portal software can bring to an organization are many and, as we’ve
seen, include an improved customer experience and greater productivity from
employees. And it’s certainly true that more automated business processes alongside
quick and easy access to the information and knowledge staff and customers expect will
simultaneously impact on productivity and brand loyalty.
However, another significant benefit web portal software has is the potential to deliver
improved internal communications as a direct result of the better dissemination of
information afforded by the portal. And improved internal communications will, in turn,
have an impact on employee engagement as good organizational communication is one
of the key drivers for employee engagement.
It’s possible to improve internal communications and employee engagement in your
business with the portal’s news feeds and blogs features. Keep staff up to date with
what’s happening both internally and externally and allow employees to comment on
and share stories as a way to open up a genuine dialogue. And why not use the portal
to canvass employees’ views on any number of issues with a survey, poll or quiz.
Better still, use the portal to showcase staff members that have done something
special or gone the extra mile with a formal employee recognition program.
The possibilities offered by the web portal software are almost endless.

19. Client and Employee Portal Software
The truth is that there’s a wealth of research that demonstrates engaged employees tend
to be happier and work harder. They are also more likely to stay with the same employer
for longer than their less engaged counterparts. And so it follows that as a result of
implementing a portal, you’re likely to see absenteeism rates diminish and you’ll find
your recruitment costs decrease as staff stay longer.
Engaged employees also tend to feel more valued and appreciated by their employers.
Utilizing portal software that directly addresses the needs of employees is one easy way
to demonstrate to staff members that they are valued as individuals.
All of this can be achieved cost-effectively and with the minimum amount of fuss with
web portal software, especially if cloud solutions are employed.
Most portal software providers offer a series of pre-built templates that require little
technical know-how to get up and running. What’s more, they can be easily customized
to suit your individual needs and organizational setup. A fixed monthly fee which covers
unlimited numbers of users and unlimited data storage provides much-needed cost
certainty in an increasingly uncertain business world.
The bottom line is that organizations which fail to respond to the expectations of
customers and employees to offer personalized user experiences will find it
increasingly hard to remain competitive in today’s marketplace.

20. If you’re thinking about utilizing portal software to maintain your
competitive advantage, speak today to the knowledgeable team
at MyHub Intranet Solutions about the possibilities.
Better still why not take advantage of our
no-obligation demo or 14-day free trial offer.
Get in touch today.