1. www. invension-i .com
Telecom Fraud in current
and future Telecom Networks
11th November 2009 (Wednesday) & 12th November 2009 (Thursday)
Radisson Blu Hotel, Dubai Deira Creek, Dubai, UAE
By attending this workshop
Dear Delegates, you will be able to:
Telecommunications fraud and electronic crime is a • Learn how to detect and minimize telecom fraud and
growing phenomenon all over the world. According revenue leakage in your company – organization and the
to FIINA (Forum for International Irregular Network tools to develop an end-to-end protection strategy.
Access) an organization with members from more
than 100 countries, Telecom Operators are loosing • See how to identify and control telecom fraud in x – mobile
networks and IP services (VoIP, IPTV), including
more than 50 billion Euros every year, worldwide,
interconnection fraud between Telecom Operators.
due to telecom fraud and electronic crime.
• Hear how to perform reconciliation of data in your network
How fraud and crime takes place: Telecom fraud
in order to minimize national and international revenue leakage.
and electronic crime is taking place in all kind of
services Operators are o ering. The motivation is to • Familiarize with the risks and fraud on prepaid services and
gain access to services without paying the relevant future fraud in next generation networks.
cost, or to get money (call selling - subscription
fraud) by providing services to other people, using • Get advice on how to better select a Fraud Management System
infrastructures with wrong identi cation (identity and how to ne tune it, in order to achieve better results.
theft). Fix and Mobile Telecom Operators face new
methods of fraud and electronic crime in their day • Get experience on how to locate fraudsters - criminals when
to day business: For example In Creta island there they disappear, by using advanced techniques (arti cial
are some very clever foreign ma a groups (from intelligence – neural network techniques, link analysis,
telecom signatures).
Middle East area), that were successful in the past
years in defrauding x and mobile operators.
• Learn how to train - organize liaison persons in your
company so that they assist your work in fraud ghting.
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Tel: 603 2162 5485 | Fax: 603 2162 7485 Email: register@invension-i.com
2. www. invension-i .com
Telecom Fraud in current and future Telecom Networks
(Seminar Outline)
Presented by Mr. Michalis Mavis (MSc) –
f. Chairman of the Hellenic Fraud Forum.
Day 1 Day 2
09:00am – 11:00am: 09:00am – 11:00am:
• Do I have Telecom Fraud in my Network ? What is Telecom Fraud and • How to tackle Telecom Fraud, Bad Debt and Revenue Assurance
how it is performed. Telecom Fraud in x networks, mobile networks problems in my network ? I do not have a Fraud Management System
and IP services (VoIP, IPTV). Telecom Fraud during and after the (FMS) yet, what should I do ? How can I select a FMS ? Problems
Olympic Games 2004 – business cases. PRS, BBX, Diallers, during FMS installation, what is critical and how to overcome those
Interconnection Fraud between Telecom Operators, SIM cloning, problems. FMS ne tuning to limit losses.
Roaming Fraud, prepaid services Fraud. The Telecom Fraud industry
in the exotic Paci c islands, money laundering and other white collar 11:00am – 11:30am: Co ee Break
crimes. Automatic re lling of empty telecom cards (card simulators).
11:30am – 13:00pm:
11:00am – 11:30am: Co ee Break • Methods to locate the fraudsters when they disappear or when they
are using telecom spoo ng techniques and CLI (Calling Line
11:30am – 13:00pm: Identi cation) manipulation. What is CLI and why it is very important
• The di erences between Telecom Fraud, Bad Debt and Revenue in Telecom Fraud detection.
Assurance loss. Business cases. Reasons for loosing money and
reputation due to all those three categories. Reconciliation methods 13:00pm – 14:30pm: Lunch Break and Social Networking
to detect revenue leakage in the telecom network. How to locate
fraudsters by using advance techniques (link analysis, telecom 14:30pm – 15:30pm:
signature, neural network techniques). • A typical day in the Telecom Fraud Department of a medium scale
Telecom •Operator. Main duties, responsibilities, tasks. How to react
13:00pm – 14:30pm: Lunch Break and Social Networking on di erent cases. Do I have to call the police, cut the line(s), or leave
it for some time, so that the full fraud network is located ? How to
14:30pm – 15:30pm: train - organize the liaison persons in your company so that they
• Prepaid services Fraud in x and mobile networks. Telecom Fraud in assist your work. Important issues in critical company departments.
the future NGN (Next Generation Networks). Is Telecom Fraud going The role of top management. Cooperation with the legal dpt. and
to become more sophisticated in the future and how can we detect how to decide to go to the court or not.
and minimize it ? Using IPDRs (IP CDRs) to detect and fight fraud in NGN.
• How to react when internal fraud is suspected or detected ?
The internal auditors assistance.
WHO SHOULD ATTEND ?
• Telecom Fraud department. • Top management of telecom company.
• Bad Debt dpt. staff and managers. • Security dpt. staff.
• Internal Auditor dpt. staff. and Sales dpt. staff. • Police officers and electronic crime units of law enforcement.
• PBX and Maintenance dpts. staff
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Tel: 603 2162 5485 | Fax: 603 2162 7485 Email: register@invension-i.com
3. www. invension-i .com
Trainer’s Pro le
Mr. Mavis was the founder and rst Chairman of EFTA (Hellenic Fraud Forum), that
was established in the year 2000, by the major Telecom Operators in Greece
(COSMOTE, OTE, Vodafone and TIM) with the aim to ght telecommunications
fraud and electronic crime amongst its members. he studied Physics and got two
Master’s degrees in Telecommunications and Computers & Automation from the
University of Athens. He worked for OTE (the Hellenic Telecom Organization) since
1977 from where he voluntarily retired in 2006, to work as telecom and IT security
consultant. Mr. Mavis worked :
- as crypto engineer at NATO in Brussels Belgium (between 1989-1993) and
- as Project Supervisor at EURESCOM (European Institute for Research
and Strategic Studies in Telecommunications) in Heidelberg – Germany
(between 1995-1999).
Before his retirement from OTE he was the Director of the Security Audit and
M r. M i c h a l i s M a v i s Telecom Fraud Control Division of OTE.
He became chairman of the ETNO (European Telecom Network Operators
Association) WG on Information Security (1994-1995) and was the Greek rep in the
SOGIS (Senior O cials Group on Information Security) of the European
Commission (1994-1995). He was also rep of OTE and Greece in the ETSI (European
Technical Standards Institute) Technical and General Assembly (France).
He is the author of more than 15 papers presented during International
Conferences in Australia, USA, and Europe in the areas of Telecommunications,
Security and Electronic Crime. He is a permanent expert to the Head District
Attorney of Athens, on electronic crime issues.
CLIENT LIST
ARMENTEL ARMENIA MAKNAN COMMUNICATIONS GREECE
BRONET GREECE MARFIN BANK GREECE
BT UK MATAV - HUNGARIAN TELECOM CO. LTD HUNGARY
BTC BULGARIA MD5 GREECE
BUSINESS INFORMATION SUPPORT GREECE NATO CIS AGENCY BELGIUM
CENSUS GREECE PORTUGAL TELECOM PORTUGAL
CNET - FRANCE TELECOM FRANCE PRESIDIUM SERVICES LTD UK
COSMOTE GREECE RIGHTTRACK LTD CYPRO US
CSELT, TELECOM ITALIA GROUP ITALY ROMTELECOM ROMANIA
CYTA CYPROUS SLOVAK TELECOM SLOVAKIA
DEUTSCHE TELECOM AG GERMANY SWISSCOM SWITCHERLAND
DISTRICT ATTORNEY ATHENS GREECE TELCORDIA US
ELECTRONIC CRIME UNIT GREECE TELECOM FINLAND - FINNET GROUP FINLAND
EURESCOM GERMANY TELEFO'NICA I+D SPAIN
EUROJUST NETHERLANDS TELENOR NORWAY
FORTH / ENISA CRETA GR TELIA SWEDEN
GREEK MINISTRY OF DEVELOPMENT GREECE TRUST-IT GREECE
HELLENIC FINANCIAL POLICE GREECE UNIVERSITY OF LUND SWEDEN
HELLENIC MINISTRY OF PUBLIC ORDER, KEMEA GREECE VODAPHONE HELLAS GREECE
HEWLETT PACKARD ITALIANA SRL ITALY VTRIP GREECE
IIR TELECOMS & TECHNOLOGY UK WIND (TIM-HELLAS) GREECE
LITHUANIAN POLICE LITHUANIA
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Tel: 603 2162 5485 | Fax: 603 2162 7485 Email: register@invension-i.com
4. www. invension-i .com
Telecom Fraud in current 3 EASY WAYS TO REGISTER
and future Telecom Networks Call: +603 2162 5485
Fax the registration form to: +603 2162 7485
11th November 2009 (Wednesday) to 12th November 2009 (Thursday), Email this form to: register@invension-i.com
Radisson Blu Hotel, Dubai Deira Creek, Dubai, UAE.
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(Use copies of this form for additional participants) Telecom Fraud in current and future Telecom Networks
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