This document provides an overview of assistive technology and its role in serving individuals with disabilities. It discusses that assistive technology enhances performance for those with disabilities through adaptive devices and processes. Both low and high-tech devices are considered assistive technology. Examples of assistive technology that may be provided to a One Stop Center are then reviewed, including keyboard and mouse alternatives, text aloud software, zoom text, and JAWS screen reader software. The document concludes with contact information for the Assistive Technology Services department and an invitation to participate in Part 2 of the training.
Use of FIDO in the Payments and Identity Landscape: FIDO Paris Seminar.pptx
Meeting Customer Needs with Assistive Tech
1. Meeting your Customer’s Needs
with Assistive Technology
Assistive Technology Services Department
2. Who are we????
Advancing Opportunities
• 20 + Years
• Mobile assistive
technology services
• Serves individuals
with all disabilities
• Diversity of staff
• Technology Lending
Center
7. What is Assistive Technology?
• Any technology with the potential to
enhance the performance of persons with
disabilities.
• This includes a variety of devices and
services that include adaptive and
rehabilitative devices and processes used in
selecting, locating and using them.
• Assistive technology includes both low and
high tech devices.
Working with customers with disabilities is more than the technology. We need to be comfortable providing services to customers with any disability.
Work in pairs or groups of three. Go thru the disability etiquette handout. Discuss the questions and record your answers.Give the group approximately 5-8 minutes to work together. Come together to discuss results as a group.
This is our demo time. If the center does not have the technology yet, remind them that the technology is coming.
Explain who may use an adaptive keyboard or mouse alternative.
Lets take a closer look!Short demonstration.
Describe this tool.A text to speech converter which will be able to read any document (text or Word document) or webpage. This software can assist customers:Who are blind/visually impairedHave a learning disabilityFor whom English is a second language
Lets take a closer look!Short demonstration.
Describe this tool.What is it?Zoom Text is a screen magnification and reading software program.This software can assist customers:Who are blind/visually impairedHave a learning disabilityFor whom English is a second language
Lets take a closer look!Short demonstration.
Describe this tool.What is it?According to the website:JAWS for Windows is a powerful accessibility solution that reads information on your screen using synthesized speech. JAWS provides many useful commands that make it easier to use programs, edit documents, and read Web pagesThis software can assist customers:Who are blind/visually impairedHave a learning disabilityFor whom English is a second language
Lets take a closer look!Short demonstration.
FALSE!Discuss as necessary. Let the conversation flow if people want to discuss their personal opinions.
FALSE!Discuss as necessary. Let the conversation flow if people want to discuss their personal opinions.
FALSE!Discuss as necessary. Let the conversation flow if people want to discuss their personal opinions.
FALSE!Discuss as necessary. Let the conversation flow if people want to discuss their personal opinions.
FALSE!Discuss as necessary. Let the conversation flow if people want to discuss their personal opinions.
Remember – Customers with disabilities want to be successful in employment.Assistive technology can help them reach their goals.
Any questions?If they ever want to discuss AT for customers with disabilities, remind them to connect with DVR They can also reach out to us directly and we would be happy to provide any assistance!