Presentation to local service organization about how Always Best Care serves the greater Tampa Bay comunity.

1. Dedicated to exceeding your expectations … always
Serving Seniors & Families
in the Tampa Bay Community
Michele Manzo-Lembo
Area Representative – Florida West

2. Dedicated to exceeding your expectations … always
Always Best Care
Dedicated to Helping Seniors in Florida

3. Dedicated to exceeding your expectations … always
Who we are … Since 1996, Always Best Care has
provided non-medical in-home
care, senior living placement services and
skilled home health care,
primarily for seniors.
Our corporate headquarters is in
Roseville, CA, about 20 miles NE of the
state capitol in Sacramento.
Since mid-2010, we have provided care
to over 10,000 clients in their homes, and
have helped over 1,200 seniors find the
perfect senior living arrangement.

4. Dedicated to exceeding your expectations … always
The fastest growing
Senior Care franchise system
in the USA!
Entrepreneur,
January 2011

5. Dedicated to exceeding your expectations … always
International network of franchised offices,
backed by local support.
Always Best Care has more than
175 franchised territories in 35 states or
provinces throughout the
United States and Canada.
Franchise owners are supported locally
by team of 32 Area Representatives.
After expanding into Canada in
2011, we will soon be offering services in
the United Kingdom and Australia!

6. Dedicated to exceeding your expectations … always
Area Representatives –
Florida West
Michele Manzo-Lembo
Mark A. Lembo
Background
50+ years Corporate & Community Leadership Experience
Broad business background – sales/marketing, consulting,
HR/training, operations, ran own business.
Joined ABC team in September 2010
Opportunity to use skills for better purposes
Desire to build strong, contributing enterprise that helps seniors & families
Recruit, Coach, Get involved in Community
Vested interest in the growth & success of franchisees’ business

7. Dedicated to exceeding your expectations … always
Always Best Care
ESCAMBIA OKALOOSA
HOLMES
JACKSON
– Florida West
SANTA ROSA WALTON NASSAU
WASHINGTON GADSDEN JEFFERSON HAMILTON
BAKER
CALHOUN LEON MADISON
BAY
LIBERTY WAKULLA SUWANNEE
COLUMBIA DUVAL
Seventeen territories
GULF TAYLOR UNION CLAY
FRANKLIN
LAFAYETTE
GILCHRIST
BRADFORD ST. JOHNS over ten counties in
DIXIE ALACHUA
PUTNAM
FLAGLER
west, central Florida.
LEVY
VOLUSIA
SEMINOLE
LAKE
ORANGE
MARION
OSCEOLA
BREVARD
CITRUS INDIAN RIVER
SUMTER MANATEE OKEECHOBEE
HERNANDO ST. LUCIE
DE SOTO
SARASOTA MARTIN
PASCO
CHARLOTTE GLADES
LEE HENDRY PALM BEACH
POLK
PINELLAS
BROWARD
COLLIER
HILLSBOROUGH
HIGHLANDS
DADE
HARDEE
MONROE
Always Best Care - Florida West

8. Dedicated to exceeding your expectations … always
We help families make informed
decisions about senior care.
In-Home Care Living Community
Affordability Medical Assistance
Accessibility Social Interaction
Level of Care Insurance Coverage
Mobility Special Needs

9. Dedicated to exceeding your expectations … always
A continuum of support for seniors
and their families
Aging in Assisted
Place Living
In-Home Companion/Personal Care
Senior Living Placement
In-Home Skilled Nursing Care Consulting

10. Dedicated to exceeding your expectations … always
Non-medical In-home Care
We place personal care attendants in
clients’ homes to assist in managing their
activities of daily life (ADLs).
We provide free evaluations to determine
the right level of care needed.
Assignments can range from one hour all
the way to live-in care.
Services may include help with preparing
meals, bathing, grooming, transportation,
medication reminders and more.

11. Dedicated to exceeding your expectations … always
FREE Living Placement Services
Finding the right senior living arrangement
is stressful and time consuming
We do the leg work to help seniors and their
families identify the best options.
We act as marketing representatives for
homes & facilities. They pay our fee if client
chooses their place of residence.
No matter what their financial situation,
we can be of assistance.

12. Dedicated to exceeding your expectations … always
Assisted Living Placement Services
First, we personally tour and evaluate a
variety of senior communities to
understand the many options in the area.
Then, when we meet with a family looking
for help navigating all those options, we
will help conduct an assessment of their
level of care, budget, and personal
needs, as well as the desired location.
Next, we help match the family’s
requirements to the facilities that best
meet those needs.
>>> All at no charge to the family.

13. Dedicated to exceeding your expectations … always
How clients fund our services
There are a variety of ways clients finance in-
home care, including:
• Out-of-pocket / individual retirement savings
• Long-term care insurance
• Medicaid waiver programs
• Veterans Administration programs
• Family funds
• Home equity loans, reverse
mortgages, other financing

14. Booming Market for Senior Health Care
ABC Franchise Opportunity

15. Dedicated to exceeding your expectations … always
Market Facts / Demographics
2005: 2030:
36 million people are 65+ 72 million people will be 65+
12% of the population 20% of the population
10,000 people in the USA turn 65 every day!
Over 85 population is expected to grow nearly 150% during the
next 30 years, from 5.7 million in 2010 to 14.2 million in 2040
Nearly 80% of seniors have a chronic condition;
50% have more than one.
Source: US Census Bureau, The Next Four Decades, 2010

16. Dedicated to exceeding your expectations … always
A Growing Need for Senior Care
• 85% of older Americans prefer to stay at home.
• Many will need assistance with daily living activities.
• Adult children want to help out, BUT
– reside in another city
– work in jobs that prevent taking on
• career,
• parenting own children, and
• caring for their parents.
• 66 million Americans take care of loved ones at home. Many reach out
for help in the form of professional senior care providers.
Sources: CA Dept of Finance & US Census Bureau

17. Dedicated to exceeding your expectations … always
Always Best Care Franchise Owners
Professionals With
Fire & Heart
Enterprising Compassionate
Driven to succeed Desire to help others
Desire to control future/career Want to make a difference
Sales & Marketing experience Community service
Strong interpersonal skills Customer service focus
High-energy Passion to help seniors
Values achievement Values impact of contributions

18. Always Best Care
Committed to Solutions for Seniors & Families

19. Dedicated to exceeding your expectations … always
Senior & Community Resources
• Area Agency on Aging
– Elder Helpline 1-800-96-ELDER
– SHINE (Serving Health Insurance Needs of Elders) - Free, unbiased
counseling for Medicare beneficiaries
– Better Living for Seniors - Coalition promotes education,
community outreach, and advocacy to improve quality of life for
older adults and their caregivers.
• Caregiver Support Groups
– Alzheimer’s Support Groups
– Faith- or disease-based organizations
• Free Discount Prescription Drug Programs
– Free ABCrx card, Florida Rx card, Publix free medications program

20. Dedicated to exceeding your expectations … always
Veterans Assistance Program
Always Best Care has partnered with the
Center for Elder Veterans Rights, a
Tennessee-based law firm, to assist
veterans in obtaining funds to pay for
the care they need.
Program helps veterans remain in their
homes longer while maintaining a
healthy and safer lifestyle.
Benefits can also apply to the cost of
“Couldn’t be more pleased with the
room and board at assisted living service and how nice the people are.”
communities.
-- Michael D., Ohio

21. Dedicated to exceeding your expectations … always
American Red Cross Family Caregiving
Program
• ABC - Florida West is a proud provider of the American Red Cross
Family Caregiving Program
– One-hour classes provide perspective on what caregiving for a senior
involves, demonstrates safe ways to manage this situation.
– Classes at religious groups, community centers and employers.
– Classes conducted at no charge.
• If care situation becomes overwhelming, family may contact ABC for
help with respite, hourly in-home, or senior living placement.

22. Dedicated to exceeding your expectations … always
Free ABC Rx
Discount Prescription Card Program
 Has NO membership
costs or fees
 NO deductibles
 NO waiting periods
 NO pre-existing
exclusions
 Has NO expiration
More than 140,000 Free Always Best Care Rx discount
prescription cards provided to franchisees.

23. Build a business.
Make a difference.
Non-medical in-home care, assisted and independent living placement, and skilled home health care

24. Dedicated to exceeding your expectations … always
For More Information
Learn more about our senior care services or
franchise opportunities, please contact:
Michele Manzo-Lembo
Always Best Care – Florida West
813-422-1561
www. alwaysbestcarefloridawest.com