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Genaker Business Case For Hospitality

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This presentation shows the potential of improving Hotel operations by introducing continuous improvement based on a IT tool

Veröffentlicht in: Business, Technologie
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Genaker Business Case For Hospitality

  1. 1. Business Case for Hospitality Sector genaker – eSI Mobile Solutions S.L.L. August 2009 © Genaker 2009 CONFIDENTIAL
  2. 2. Agenda <ul><li>Challenges </li></ul><ul><li>Operational excellence </li></ul><ul><li>How Genaker can help </li></ul>© Genaker 2009
  3. 3. Hospitality sector challenges <ul><li>Economic downturn </li></ul><ul><ul><li>Reduced occupation rates </li></ul></ul><ul><ul><li>Reduced tariffs </li></ul></ul><ul><li>Less reservations </li></ul><ul><li>Debt serving </li></ul><ul><li>Workforce flexibility </li></ul>© Genaker 2009
  4. 4. Operational Excellence <ul><li>Typical solution for reducing costs and improving the bottom line, however… </li></ul><ul><li>… few implementations of Lean, Six Sigma, TQM, etc. </li></ul><ul><li>In new implementations, 10% productivity improvements yoy are common </li></ul><ul><ul><li>5% personnel costs reduction is a straight 5% increase on profits </li></ul></ul>© Genaker 2009
  5. 5. Operational Excellence <ul><li>Possible improvements </li></ul><ul><ul><li>Optimized hotel rooms housekeeping sequencing </li></ul></ul><ul><ul><li>Reduced time related to retrieving work materials, for housekeeping and maintenance </li></ul></ul><ul><ul><li>Assign tasks to the nearer employee </li></ul></ul><ul><ul><li>Access to maintenance documentation at incidence place </li></ul></ul>© Genaker 2009
  6. 6. Operational Excellence implementation <ul><li>Define goals and success criteria </li></ul><ul><li>Measure KPIs </li></ul><ul><li>Analyze trends, find hot spots </li></ul><ul><li>Improve process </li></ul><ul><li>Control execution </li></ul>© Genaker 2009 CONTROL IMPROVE ANALYZE MEASURE DEFINE
  7. 7. How Genaker can help <ul><li>Incidence management for : </li></ul><ul><ul><li>Housekeeping </li></ul></ul><ul><ul><li>Maintenance </li></ul></ul><ul><li>In a familiar way </li></ul><ul><ul><li>Walkie talkie terminals </li></ul></ul><ul><ul><li>Voice task assignment </li></ul></ul><ul><ul><li>Central dispatching </li></ul></ul><ul><ul><li>Low cost </li></ul></ul><ul><ul><li>Event management </li></ul></ul><ul><ul><li>Security </li></ul></ul><ul><ul><li>… with some extra perks </li></ul></ul><ul><ul><ul><li>Location </li></ul></ul></ul><ul><ul><ul><li>Maintenance diagrams, Documentation, Events information </li></ul></ul></ul><ul><ul><ul><li>Photo reporting </li></ul></ul></ul>© Genaker 2009
  8. 8. How Genaker can help <ul><li>Tracks KPIs needed for improvement </li></ul><ul><ul><li>What happened </li></ul></ul><ul><ul><li>How much effort take to solve it </li></ul></ul><ul><ul><li>Who solved it (and how often, how fast, etc.) </li></ul></ul><ul><ul><li>Where it happened </li></ul></ul><ul><li>Reporting for </li></ul><ul><ul><li>Show KPIs trends </li></ul></ul><ul><ul><li>Show where are the problems – Hot Spots </li></ul></ul><ul><ul><li>Help control the execution toward goals </li></ul></ul>© Genaker 2009
  9. 9. Operational Excellence Sample – without Genaker © Genaker 2009
  10. 10. Operational Excellence Sample – with Genaker © Genaker 2009
  11. 11. Benefits <ul><li>Low cost solution  Can be deployed everywhere, even small operations </li></ul><ul><li>Easy of use, ensure correct reporting </li></ul><ul><li>Works with a mobile phone </li></ul><ul><li>Integration with other systems (ex. SAP) </li></ul><ul><li>Estimated over 30% time reductions for more than 30% of existing incidences (typical case) </li></ul><ul><li>5% Cost cut  improves directly the bottom line </li></ul>© Genaker 2009
  12. 12. Sample deployment <ul><li>Focused on maintenance, other groups could be included: housekeeping, security, guest satisfaction survey team, etc. </li></ul><ul><li>All network cost allocated as before, however WiFi coverage could be used for guest services, security cameras, VoIP phone network, etc. </li></ul>© Genaker 2009
  13. 13. How Genaker can help © Genaker 2009 PoC-enabled Cellular Network Who can handle an urgent incidence in The Residence ballroom? ROGER!
  14. 14. Full Solution © Genaker 2008 Dispatcher software Nokia standard PTT terminal Symbol Windows Mobile ruggedized terminal with Genaker PTT client Sonim ruggedized OMA PTT terminal Nokia PTT terminal with Savox ruggedized hands-free
  15. 15. [email_address] Thank you! genaker – eSI Mobile Solutions S.L.L. Gran Via de Les Corts Catalanes 144, 4-A - 08014 Barcelona, SPAIN Tel: (+34) 93 242 28 85 Fax: (+34) 93 396 46 72 © Genaker 2009 CONFIDENTIAL