18. route the documentsFuture State: 50 People, 12 hour processing time Savings: $2Million a year on labor costs(50 x $40,000) Benefit: Faster Processing, Improved Customer Satisfaction
19. 5 Product and Service Offering Step 1. Identify and collect samples Step2. The system learns the categories Fax Paper E-mail Step 3. Classify incoming documents Policy # Claim ID SSN Date of Birth Date Account # SSN FEIN SSN DATE Loan Application Tax Returns Claims New CC Application Letter