The document provides information about Elder Technology Assistance Group (ETAG), a non-profit organization that aims to eliminate the digital divide between older and younger generations by providing technology assistance programs for seniors. ETAG pairs tech-savvy volunteers with older adults to teach them how to use modern computer technologies. The organization focuses on usability principles like effectiveness, efficiency, safety, utility, learnability and memorability to ensure technology is accessible for older adults. It is working with SERC to test the usability of an online pharmacy's website for seniors.
3. I came from CCIT @ UTM / Sheridan Graduated in 2008
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5. In CCIT at Sheridan, I learned about the Sheridan Elder Research Centre (SERC) Volunteered for a study that investigated the process of education for seniors learning to use a computer. “ Tech Tutor”
6. SERC’s study was interesting for a number of reasons… I learned many things about technology and people
10. The Internet can easily be considered an assistive technology It enables a person to do SO much!
11. I volunteered with SERC for 3 years After graduating from CCIT, I started
12. Elder Technology Assistance Group is a non-profit organization dedicated to eliminating the digital divide that exists between much of the older adult demographic and the younger, more technology savvy generations. If it plugs into the wall or runs on a battery, ETAG can help
13. Why help seniors learn about technology? It enables communication Creates choices and opportunities Provides a sense of freedom
14. Volunteer Technology Assistance Program Technology assistance initiatives include: Life Long Learning Workshops Retirement Community Classes
16. What’s the bright idea behind ETAG’s Volunteer Technology Assistance Program? Pair tech savvy volunteers with older adults who have the desire to learn how to use modern computer technologies.
23. Effectiveness How good a “system” is at doing what it is supposed to do. Preece, Jenny, Yvonne Rogers, and Helen Sharp. Interaction Design: beyond Human-computer Interaction . New York, NY: J. Wiley & Sons, 2002. Print. EX: Doro instructions
24. Efficiency The way a “system” supports users in carrying out their tasks. Preece, Jenny, Yvonne Rogers, and Helen Sharp. Interaction Design: beyond Human-computer Interaction . New York, NY: J. Wiley & Sons, 2002. Print. EX: Personalizing OS to remove steps
25. Safety Protecting the user from dangerous conditions and undesirable situations Preece, Jenny, Yvonne Rogers, and Helen Sharp. Interaction Design: beyond Human-computer Interaction . New York, NY: J. Wiley & Sons, 2002. Print. EX: Chatroulette.com
26. Utility Extent to which the “system” provides the right kind of functionality so that users can do what they need or want to do. Preece, Jenny, Yvonne Rogers, and Helen Sharp. Interaction Design: beyond Human-computer Interaction . New York, NY: J. Wiley & Sons, 2002. Print. EX: Pointerware
27. Learnability How easy a “system” is to learn and use. Preece, Jenny, Yvonne Rogers, and Helen Sharp. Interaction Design: beyond Human-computer Interaction . New York, NY: J. Wiley & Sons, 2002. Print. EX: Learn to recognize
28. Memorability How easy a “system” is to remember how to use, once learned. Preece, Jenny, Yvonne Rogers, and Helen Sharp. Interaction Design: beyond Human-computer Interaction . New York, NY: J. Wiley & Sons, 2002. Print.