1. The document discusses operations management and productivity. It defines operations management as transforming inputs into outputs through production of goods and services.
2. Ten critical decisions for operations managers are outlined, including design of goods/services, quality management, process design, location strategy, and inventory management.
3. Improving productivity is a key goal, as measured by the ratio of outputs to inputs. Small changes to processes can significantly boost productivity over time, as seen with Starbucks.
Using this and subsequent slides, you might go through in more detail the decisions of Operations Management. While greater detail is provided by these slides than the earlier one, you may still decide to have the students contribute examples from their own experience.