Would you like to learn more about in-home care for your loved ones? View this presentation to find out how FirstLight can make a difference in your family\’s lives.
2. Who We Are
When I was young, my grandfather was diagnosed with Parkinson’s
Disease. Despite this challenge, he led an active life and used to take
short walks around the block near his home in Green Bay, WI.
One day, Grandpa Charlie went out for a walk and never came home.
He was a missing person for a year until his remains were discovered.
Every time I think of how homecare can help one of my customers, I
think about my grandfather and how proper in-home care from a
good provider could have saved him from this tragedy.
Hello. My name is Michael Phelps and I’m a Networking Executive
with FirstLight HomeCare. I want to share a bit with out about what
our company does to help and to protect great clients like my
Grandpa Charlie. Enjoy this short presentation and learn something
about how FirstLight HomeCare can help you and your loved ones.
3. Home care - supportive Care
• Nearly 90% of baby boomers say taking care of
their parents is among their top three life
priorities.
• 94% of seniors believe their health conditions do
not affect their adult children’s quality of life-- but
80% of their children say they do
• 81% of seniors believe their children will have to
provide a great deal of financial support for their
care; but only one third of children believe they
will
5. FirstLight HomeCare can help!
Non-medical home care is designed to give
the supportive care that families need to
help keep their loved one at home.
6. How services are provided
Although bundled visits may be provided,
services are generally provided in hourly
increments, with a XX hour minimum, up to
24 x 7 coverage
7. What services are offered
• Companion Care
– Regular Visits, Conversation & company
– Medication Reminders
– Light Housekeeping
– Laundry Services
– Mail and Paperwork Organization
– Family Respite Care
– Meal Preparation
8. What services are offered
• Personal Care
– Bathing & Hygiene
– Walking and Mobility Assistance
– Transfer and Posture Assistance
– Continence and Toileting Care
– Eating Assistance
– Oral Hygiene
9. How services are delivered
• During the initial phone intake process
– Basic information gathered regarding;
• Address, phone, directions
• Patient’s health, functional status
• Living arrangements
– Rate or cost range is usually quoted
– In-home Visit/Assessment is scheduled
10. How services are delivered
• In-Home Visit
– FirstLight HomeCare meets with the client,
family caregiver and other involved parties
– Completes a basic assessment of the client,
environment, family support structure, etc.
– Orients family on what to expect when
receiving care
– Verification of date for start of care
11. How services are delivered
• Office staff chooses and schedules the
appropriate caregiver
• Staff goes through a mini orientation based
on client’s particular needs and
preferences.
• Caregiver is introduced to the Client.
12. How services are delivered
• Regular Billing Cycle
• Supervision by FirstLight HomeCare staff
occurs on regular basis
– Gives clients a chance to reassess their needs
– Supervision of staff delivering the care
13. How services are delivered
• 7 Touch Points with Every Client
– Initial Phone Call
– In-Home Visit
– Introduction of the Caregiver
– Phone Call After first visit
– Visit after the first week of services
– Re-Visit after the first month of services
– Ongoing Monthly/Quarterly visits
14. How Caregivers are Selected
• Phone screened
• Application process includes:
– Pre-Testing (personality assessment)
– Interviews
– Verifying References
– Criminal Background check
– Drug Testing
• Orientation process
• On-going Training
15. Why use FirstLight HomeCare
over a private hire?
• Private Hire(PH) often not covered by Workers Comp
• PH screening process often incomplete (i.e.
background check, drug tests, reference checks)
• No formal supervision of PH employee
• No oversight of care delivered
• Often no back up plan
16. More than just home care
• Transportation services can be provided
• Services can be used by patients having same day
surgery, who may want the extra security of
having someone with them for a period of time
• Bed side “sits” can be utilized within the hospital
• Assistance in Assisted/Independent Living Centers
18. How to refer to FirstLight HomeCare!
Michael Phelps, Networking Executive
FirstLight HomeCare of NWA
1400 W. Walnut Street, Suite 106
Rogers, AR 72756
479-685-9312 (Michael’s mobile)
www.firstlighthomecare.com
This presentation is designed to give hospital discharge planners, who may be much more knowledgeable about Medicare services than they are on private duty services, some basic information. It can also serve as a “template” for an informal presentation.