1. ...and other
tales from
gov’t 2.0
Citizen superheroes

2. starring:
Tara 'miss rogue' hunt
superpowers include:
• empathic customer sensory
• human behavior precognition
• people refocus beams
• enhanced word of mouth
spreading

3. the scene
California
this story takes us deep into the
heart and soul of California...

4. The Villians

5. a.k
.a.
Tho
se
by-
go
ne
1.0
era
beh
avi
our
s
centralization secrets distrust

6. The Heroes

7. a.k
.a.
the
cor
et
ene
ts
of
we
b2
.0
openness collaboration community

8. and of course...trust
Trust is at the heart of web 2.0

9. New York Mag: quot;Say Everythingquot;
Feb 12, 2007
nymag.com/news/features/27341/

10. CHANGE 1: THEY THINK OF THEMSELVES AS
HAVING AN AUDIENCE
CHANGE 2: THEY HAVE ARCHIVED THEIR
ADOLESCENCE
CHANGE 3: THEIR SKIN IS THICKER THAN
YOURS

11. Meanwhile...somewhere around the planet...

12. I waited for the Caltrain for
over an hour because I just
couldn’t read that confusing
time table! Arrrrrgh!
the case of the horrific data citizens cal & chris save the day

13. You know, Chris,
I haven't the
this is alot of foggiest. Let's So, they log onto the Caltrain site...
fun, but i need to check the
get going. do you schedule!
know when the
next Caltrain is?
GADZOOKS!
HOW DO THEY
EXPECT US TO
UNDERSTAND
THIS?
not long ago...
That will never
do...plotting a
scheme to
improve that I must
nasty interface... help, too!
And the two of them go off to redesign...

14. The next day...

15. grid
From...

16. Wow Cal!!
This looks
great!!!
TO...
I know! People can
actually figure out
when the next train
will be now!!!

17. To be continued...

18. speaking of transit, let's go to canada to
see what is happening there...

19. the TTC goes to camp citizen superheroes strike again!

20. ...it all starts with a discussion, mostly on blogs,
started by Robert Oullette, who says the TTC needs
a bit of citizen intervention quot;barcampquot; style...
The TTc is such a
rockin' system,
too bad the
website suxor!
Well, you know...we really don't
have to put up with that. Let's
get together with a bunch of
people 'barcamp' style and make
some changes!

21. ...flashback sequence...
Ryanne Hodsen - “What the heck is Barcamp?”
http://ryanedit.blogspot.com/2006/06/barcampsf.html

22. ooooo...
pretty cool, but what
does this have to do
with transit?
I know what you are
thinking...
how does Barcamp become
transitcamp?
HEY!
Are you reading
my mind?
Sorry...
superpowers,
remember?

23. Barcamps are characterized by the lack of
prescheduling and the phenomenon known as...

24. Hi!! I'm Mark
Kuznicki and I'm
Passionate
about Civic
Engagement!
And there
was music...
So this guy and a
bunch of others put
this thing on...
Is that a
Maquette?!
Fun!
And Designs for the
new TTC website...
And Ideas for transit in
the future...

25. ...and all is well that ends well...
http://transitcamp.org/
video:
http://youtube.com/watch?v=PDkEPvIwarI

26. , 2008 area
3-24campbay
Feb 2ansit
ming.org/tr
Co amp To be continued...
barc

27. ...now off to find our next citizen superhero!!!

28. san diego is burning the multi-citizen hero squad

29. As the fires raged around them, citizens with
cameras, phones, computers and other
technology recorded...

30. They reported on everything they could find
out so that others could find their loved
ones...

31. They made maps from data gathered from
various sources (mostly other citizens
recording openly online)...

32. They took over 10,000 photos, many of which
were used by news stations...

33. ...The traditional news outlets have done a fantastic
job of sensationalizing the already sensational...If
their goal was simply to make me anxious, then job
well done...
from: http://sitening.com/blog/2007/10/22/
san-diego-wildfire-updates-with-google-
maps/

34. Fortunately, we have the Internet, with its Web 2.0,
open API’s, and several clever people who have
been able to assemble some very useful
information. Here’s my favorite of the bunch. It’s a Google Map of
the San Diego area, with polygons and icons showing the perimeter of
the fire at various times throughout the past few days, along with
road closings, shelter locations, and other updates.
from: http://sitening.com/blog/2007/10/22/
san-diego-wildfire-updates-with-google-
maps/

35. Ongoing acts of heroism...

36. ordinary people doing
the league of super citizens extraordinary things

37. Citizen Heroes in the United Kingdom

38. Citizen Heroes in CHICAGO

39. Citizen Heroes in Wausau

40. Citizen Heroes in Quebec

41. engaging citizen heroes in ann arbor, michigan

42. engaging citizen heroes in new zealand

43. engaging citizen heroes in new zealand

44. There are thousands of
heroes out there who we
haven't covered here...

45. Back to the scene of
action: California...

46. So, how do I
engage this
energy?

47. ENCOURAG
E COLLAB
ORATION

48. how to encourage collaboration
1.be a platform (provide
APIs - make data
available)

49. “
A quot;platformquot; is a system that can be
programmed and therefore customized by
outside developers – users – and in that
way, adapted to countless needs and niches
that the platform's original developers could
”
not have possibly contemplated, much less
had time to accommodate.
–Marc Andreessen, http://blog.pmarca.com/2007/09/the-three-
kinds.html talk to us about
stuff like
Microformats,
APIs and
OpenID
afterwards!

50. how to encourage collaboration
1.be a platform (provide 6.show progress
APIs - make data
available) 7. take simple, small steps
8.reach out to people from
2.publish everything
different backgrounds
openly
and industries
3.be available
9.view the public as a
4.embrace the chaos partner, not a recipient
5.reward contributors 10.run real, open betas

51. government 2.0 = partnering
with engaged citizens

52. Like me.

53. And Chris.

54. and Cal (iamcaltrain).
http://flickr.com/photos/laughingsquid/108769433/

55. and Mark (transitcamp).
http://flickr.com/photos/willpate/528996211/

56. and Nate (#sandiegofire).
http://flickr.com/photos/chris_radcliff/362190770

57. 100%
authentic
certified
wholehearted
trust
government 2.0=trust

59. http://www.slideshare.net/missrogue

60. ADDENDUM...

61. f
nt view o
y differe
r a slightl
now fo ennials...
l
the mil
Video by: Dr. Michael Wesch
http://mediatedcultures.net/
quot;A vision of students todayquot;

62. About those rockin’ images
• Many of them are purchased from iStockPhoto.com
• Those borrowed from Flickr are:
• Cal Henderson: http://flickr.com/photos/laughingsquid/108769433/
• California Fires: http://www.flickr.com/photos/slworking/1721837998/
• Caltrain: http://www.flickr.com/photos/roland/156255158
• Chris and Cal Yell: http://www.flickr.com/photos/stewart/84223661/
• Chris and Cal Laugh: http://www.flickr.com/photos/foolswisdom/86710196/
• TTC street shot: http://www.flickr.com/photos/tracer/117014378/
• Transit Waiting Area: http://www.flickr.com/photos/mag/374819180/
• Accordian Guy: http://www.flickr.com/photos/willpate/381425426/
• Design Slam TransitCamp: http://www.flickr.com/photos/brycej/380827536/
• Whiteboard TransitCamp: http://www.flickr.com/photos/rdi/379668453/
• The Grid TransitCamp: http://www.flickr.com/photos/brycej/380816409/
• And the song, of course, “Somebody’s Watching Me” by Rockwell (classic)

63. sites of note:
• barcamp.org • kpbs.org/fires
• transitcamp.org • microformats.org
• getsatisfaction.com/annarbor • openid.net
• twitter.com/nateritter • oauth.net
• citizenwausau.com • creativecommons.org
• chicagocrime.org • wikipedia.org
• iamcaltrain.com • coworking.info
• fixmystreet.org • flickr.com
• groups.google.com • technorati.com
• www.safeas.govt.nz
• wiki.participation.e.govt.nz
• maps.google.com

64. Tara Hunt
tara@citizenagency.com
415.694.1951
skype: tarahunt747
www.citizenagency.com
www.horsepigcow.com