Call center manager CV template

Mina Gergis
Mina GergisSoft Skills Trainer & HR and Administration Manager um Egy Mart

Call center manager CV template

Jean Adams
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234
PROFILE
Manager with over 7 years experience growing a business,reducing expenses, increasing profits, and providing
strategic assistance. Industry experience includes telecommunications, financial services, publications, wireless
services, and business services.
AREAS OF EXPERTISE
• Sales Forecasting • Achieving Sales Performance Goals
• Performance Analysis • Increasing Bottom Line Profits
• Quality Assurance • Staffing Needs
• Payroll Reporting • Recruiting and Hiring Personnel
• Analyzing Client Data • Revenue/Financial Reporting
• Supervising Management Teams • Revenue Growth/Expense Management
EXPERIENCE
Acme Resources, Houston,Texas 2000 - Present
Manager
Provide strategic and tactical oversight of a $5.05 million call center with 13 managers as direct reports,supervise
four shifts of 250 marketing representatives.Report to the vice president of operations.Participate on a sales team
providing support and consultation in the area of operational expertise. Provide the chief executive officer with
advice regarding feasibility of projects and quotes.Communicate with the company president/owner, information
technology manager, human resource manager, senior training manager, and quality assurance manager. Interact
externally with the vice president of vendormanagement and central listing unit managers on the account level.
Major accounts include Reliant Energy, MBNA AmericaBank, and Dun & Bradstreet.
• Achieved as high as 140% for sales goal per day and 150% of plan for billable hours in 2001.
• Increased total outsourced hours by 17%, receiving the #1 Outsourcing Provider Award from MBNA
AmericaBank, the largest global independent credit card issuer, in 2000 and 2001 for consistently exceeding
revenue performance goals.
• Grew monthly revenue by 800% within two years.
• Recognized by Dun & Bradstreet as the #1 Database Vendor for management of their database maintenance
program, which has led to the negotiation of an additional campaign.
• Participated in planning the call center's ergonomics to accommodate a growth in personnelthroughout tenure
from 12 to 250 marketing representatives.
• Initiated and implemented an employee recognition program for marketing representatives,which reduced
attrition, reduced hiring and training expenses, and elevated morale.
• Developed and established an incentive program based on individual sales per hour, which improved the
working environment and attrition, increased performance, and allowed the company to bill at a 4% higher rate.
• Participated in the development and implementation of the quality assurance department based on previous
experience in this area, establishing monitoring controls and focusing on quality sales.
• Created training curriculum and served in a "train the trainer" capacity to facilitate program to training
managers.
• Composed, rewrote, and edited telemarketing scripts for each client based on goals and objectives,identifying
calling times to reach targeted audiences.
Zane Company, Houston,Texas 1999 - 2000
Senior Manager
Managed operations of a telecommunications call center. Supervised 5 team leaders with 216 marketing
representatives and 8 verifiers on two shifts.
• Earned ranking as the #1 Vendor with Pacific Bell Telephone and #2 Vendor with Southwestern Bell Telephone.
• Based on high productivity, Southwestern Bell account expanded to include all telecommunication services.
Octagon, Inc., Killeen and El Paso, Texas 1996 - 1999
Branch Manager
Hired as a sales manager, consistently ranking in the top 10% company-wide. Promoted to assistant branch
manager, managing wireless, credit card, balance transfer, and long distance services for accounts such as AT&T
and Citibank. Achieved ranking in the top 5% company-wide. Promoted to branch manager, coordinating and
directing a $6 million operation.
COMPUTER SKILLS
• Microsoft Office Professional 2000 (Word, Excel, PowerPoint, and Outlook)

Recomendados

Bank teller CV template von
Bank teller CV templateBank teller CV template
Bank teller CV templateMina Gergis
9K views2 Folien
Area manager CV template von
Area manager CV templateArea manager CV template
Area manager CV templateMina Gergis
5.4K views2 Folien
Sales (food industry) CV template von
Sales (food industry) CV templateSales (food industry) CV template
Sales (food industry) CV templateMina Gergis
4.4K views2 Folien
Administration CV template von
Administration CV templateAdministration CV template
Administration CV templateMina Gergis
11.2K views2 Folien
Customer service representative (banking) CV template von
Customer service representative (banking) CV templateCustomer service representative (banking) CV template
Customer service representative (banking) CV templateMina Gergis
3.8K views1 Folie
Retail store manager CV template von
Retail store manager CV templateRetail store manager CV template
Retail store manager CV templateMina Gergis
4.6K views2 Folien

Más contenido relacionado

Was ist angesagt?

Branch manager (best) CV template von
Branch manager (best) CV templateBranch manager (best) CV template
Branch manager (best) CV templateMina Gergis
4.2K views2 Folien
Human resource generalist CV template von
Human resource generalist CV templateHuman resource generalist CV template
Human resource generalist CV templateMina Gergis
2.8K views2 Folien
Customer service manager (retail sales) CV template von
Customer service manager (retail sales) CV templateCustomer service manager (retail sales) CV template
Customer service manager (retail sales) CV templateMina Gergis
3.4K views1 Folie
Accountant cv template von
Accountant cv template Accountant cv template
Accountant cv template Mina Gergis
56.9K views2 Folien
Office administrator (finance, hr) CV template von
Office administrator (finance, hr) CV templateOffice administrator (finance, hr) CV template
Office administrator (finance, hr) CV templateMina Gergis
2.4K views2 Folien
Customer service (telephone sales) CV template von
Customer service (telephone sales) CV templateCustomer service (telephone sales) CV template
Customer service (telephone sales) CV templateMina Gergis
5.4K views1 Folie

Was ist angesagt?(20)

Branch manager (best) CV template von Mina Gergis
Branch manager (best) CV templateBranch manager (best) CV template
Branch manager (best) CV template
Mina Gergis4.2K views
Human resource generalist CV template von Mina Gergis
Human resource generalist CV templateHuman resource generalist CV template
Human resource generalist CV template
Mina Gergis2.8K views
Customer service manager (retail sales) CV template von Mina Gergis
Customer service manager (retail sales) CV templateCustomer service manager (retail sales) CV template
Customer service manager (retail sales) CV template
Mina Gergis3.4K views
Accountant cv template von Mina Gergis
Accountant cv template Accountant cv template
Accountant cv template
Mina Gergis56.9K views
Office administrator (finance, hr) CV template von Mina Gergis
Office administrator (finance, hr) CV templateOffice administrator (finance, hr) CV template
Office administrator (finance, hr) CV template
Mina Gergis2.4K views
Customer service (telephone sales) CV template von Mina Gergis
Customer service (telephone sales) CV templateCustomer service (telephone sales) CV template
Customer service (telephone sales) CV template
Mina Gergis5.4K views
Cost accounting manager CV template von Mina Gergis
Cost accounting manager CV templateCost accounting manager CV template
Cost accounting manager CV template
Mina Gergis2.5K views
Modern CV template 01 von Mina Gergis
Modern CV template 01Modern CV template 01
Modern CV template 01
Mina Gergis28.6K views
Pharmaceutical sales CV template von Mina Gergis
Pharmaceutical sales CV templatePharmaceutical sales CV template
Pharmaceutical sales CV template
Mina Gergis5.4K views
Modern CV template 03 von Mina Gergis
Modern CV template 03Modern CV template 03
Modern CV template 03
Mina Gergis11.1K views
Full curriculum vitae template (best) CV template von Mina Gergis
Full curriculum vitae template (best) CV templateFull curriculum vitae template (best) CV template
Full curriculum vitae template (best) CV template
Mina Gergis3.8K views
Modern CV template 02 von Mina Gergis
Modern CV template 02Modern CV template 02
Modern CV template 02
Mina Gergis14.1K views
It specialist (best) CV template von Mina Gergis
It specialist (best) CV templateIt specialist (best) CV template
It specialist (best) CV template
Mina Gergis5.9K views
Manufacturing engineer CV template von Mina Gergis
Manufacturing engineer CV templateManufacturing engineer CV template
Manufacturing engineer CV template
Mina Gergis8.4K views
Food service supervisor, chef CV template von Mina Gergis
Food service supervisor, chef CV templateFood service supervisor, chef CV template
Food service supervisor, chef CV template
Mina Gergis2.4K views
Data entry specialist (best) CV template von Mina Gergis
Data entry specialist (best) CV templateData entry specialist (best) CV template
Data entry specialist (best) CV template
Mina Gergis4K views
Marketing and brand manager CV template von Mina Gergis
Marketing and brand manager CV templateMarketing and brand manager CV template
Marketing and brand manager CV template
Mina Gergis3.2K views
Modern CV template 04 von Mina Gergis
Modern CV template 04Modern CV template 04
Modern CV template 04
Mina Gergis9.1K views
Project manager (best) CV template von Mina Gergis
Project manager (best) CV templateProject manager (best) CV template
Project manager (best) CV template
Mina Gergis3.7K views
Modern CV template 06 von Mina Gergis
Modern CV template 06Modern CV template 06
Modern CV template 06
Mina Gergis10.7K views

Similar a Call center manager CV template

Ireland, Diana EXPANDED RESUME von
Ireland, Diana EXPANDED RESUMEIreland, Diana EXPANDED RESUME
Ireland, Diana EXPANDED RESUMEDiana Ireland
224 views3 Folien
Carchidi Resume von
Carchidi ResumeCarchidi Resume
Carchidi ResumeKaren Carchidi
171 views3 Folien
Resume Donna L. Kvidera von
Resume Donna L. KvideraResume Donna L. Kvidera
Resume Donna L. KvideraDonna Kvidera
223 views3 Folien
Christopher R Storlie Resume V3 von
Christopher R Storlie Resume V3Christopher R Storlie Resume V3
Christopher R Storlie Resume V3Christopher Storlie
136 views4 Folien
Lynn M Sumrall Resume 2015 von
Lynn M Sumrall  Resume  2015Lynn M Sumrall  Resume  2015
Lynn M Sumrall Resume 2015Lynn Sumrall
477 views3 Folien
Paul Schneider resume von
Paul Schneider resumePaul Schneider resume
Paul Schneider resumePaul Schneider
461 views3 Folien

Similar a Call center manager CV template(20)

Ireland, Diana EXPANDED RESUME von Diana Ireland
Ireland, Diana EXPANDED RESUMEIreland, Diana EXPANDED RESUME
Ireland, Diana EXPANDED RESUME
Diana Ireland224 views
Lynn M Sumrall Resume 2015 von Lynn Sumrall
Lynn M Sumrall  Resume  2015Lynn M Sumrall  Resume  2015
Lynn M Sumrall Resume 2015
Lynn Sumrall477 views
Kathy Hagen Resume 2015 von Kathy Hagen
Kathy Hagen Resume 2015Kathy Hagen Resume 2015
Kathy Hagen Resume 2015
Kathy Hagen150 views
Simon Mayo Professional CV April 2016 von magicmayo
Simon Mayo Professional CV April 2016Simon Mayo Professional CV April 2016
Simon Mayo Professional CV April 2016
magicmayo136 views
Lonny Cotham Resume LinkedIn von Lonny Cotham
Lonny Cotham Resume LinkedInLonny Cotham Resume LinkedIn
Lonny Cotham Resume LinkedIn
Lonny Cotham236 views
Paula Neill Resume 2015 von Paula Neill
Paula Neill Resume 2015Paula Neill Resume 2015
Paula Neill Resume 2015
Paula Neill501 views
Jeff Hart's Resume von Jeff Hart
Jeff Hart's ResumeJeff Hart's Resume
Jeff Hart's Resume
Jeff Hart208 views
Erik Scheiber resume Nov 2016-3 von Erik Scheiber
Erik Scheiber resume Nov 2016-3Erik Scheiber resume Nov 2016-3
Erik Scheiber resume Nov 2016-3
Erik Scheiber109 views

Más de Mina Gergis

كيف تصبح رجل الله - رجل أعمال ناجح von
كيف تصبح رجل الله - رجل أعمال ناجحكيف تصبح رجل الله - رجل أعمال ناجح
كيف تصبح رجل الله - رجل أعمال ناجحMina Gergis
391 views53 Folien
كيفية اتخاذ القرارات الصائبة von
كيفية اتخاذ القرارات الصائبةكيفية اتخاذ القرارات الصائبة
كيفية اتخاذ القرارات الصائبةMina Gergis
219 views47 Folien
كيف تصبح رجل الله - رجل أعمال ناجح von
كيف تصبح رجل الله - رجل أعمال ناجحكيف تصبح رجل الله - رجل أعمال ناجح
كيف تصبح رجل الله - رجل أعمال ناجحMina Gergis
93 views53 Folien
How to hunt a job Mina ElOkdah von
How to hunt a job Mina ElOkdahHow to hunt a job Mina ElOkdah
How to hunt a job Mina ElOkdahMina Gergis
677 views25 Folien
Teacher cv template von
Teacher cv templateTeacher cv template
Teacher cv templateMina Gergis
3.3K views2 Folien
مقدمة مهارات التواصل von
مقدمة مهارات التواصلمقدمة مهارات التواصل
مقدمة مهارات التواصلMina Gergis
1.1K views17 Folien

Más de Mina Gergis(20)

كيف تصبح رجل الله - رجل أعمال ناجح von Mina Gergis
كيف تصبح رجل الله - رجل أعمال ناجحكيف تصبح رجل الله - رجل أعمال ناجح
كيف تصبح رجل الله - رجل أعمال ناجح
Mina Gergis391 views
كيفية اتخاذ القرارات الصائبة von Mina Gergis
كيفية اتخاذ القرارات الصائبةكيفية اتخاذ القرارات الصائبة
كيفية اتخاذ القرارات الصائبة
Mina Gergis219 views
كيف تصبح رجل الله - رجل أعمال ناجح von Mina Gergis
كيف تصبح رجل الله - رجل أعمال ناجحكيف تصبح رجل الله - رجل أعمال ناجح
كيف تصبح رجل الله - رجل أعمال ناجح
Mina Gergis93 views
How to hunt a job Mina ElOkdah von Mina Gergis
How to hunt a job Mina ElOkdahHow to hunt a job Mina ElOkdah
How to hunt a job Mina ElOkdah
Mina Gergis677 views
Teacher cv template von Mina Gergis
Teacher cv templateTeacher cv template
Teacher cv template
Mina Gergis3.3K views
مقدمة مهارات التواصل von Mina Gergis
مقدمة مهارات التواصلمقدمة مهارات التواصل
مقدمة مهارات التواصل
Mina Gergis1.1K views
وظائف العملية الادارية von Mina Gergis
وظائف العملية الاداريةوظائف العملية الادارية
وظائف العملية الادارية
Mina Gergis1.2K views
تحديد المسار الوظيفي von Mina Gergis
تحديد المسار الوظيفيتحديد المسار الوظيفي
تحديد المسار الوظيفي
Mina Gergis859 views
عايز تشتغل ايه !! وليه !! von Mina Gergis
عايز تشتغل ايه !! وليه !!عايز تشتغل ايه !! وليه !!
عايز تشتغل ايه !! وليه !!
Mina Gergis391 views
How to hunt a job By: Mina ElOkdah von Mina Gergis
How to hunt a job By: Mina ElOkdahHow to hunt a job By: Mina ElOkdah
How to hunt a job By: Mina ElOkdah
Mina Gergis131 views
Dancer CV template von Mina Gergis
Dancer CV templateDancer CV template
Dancer CV template
Mina Gergis806 views
Telecommunications sales CV template von Mina Gergis
Telecommunications sales CV templateTelecommunications sales CV template
Telecommunications sales CV template
Mina Gergis4.9K views
Teacher (best) CV template von Mina Gergis
Teacher (best) CV templateTeacher (best) CV template
Teacher (best) CV template
Mina Gergis10.3K views
Receptionist (best) CV template von Mina Gergis
Receptionist (best) CV templateReceptionist (best) CV template
Receptionist (best) CV template
Mina Gergis2.8K views
Real estate executive CV template von Mina Gergis
Real estate executive CV templateReal estate executive CV template
Real estate executive CV template
Mina Gergis1.9K views
Radio on air talent CV template von Mina Gergis
Radio on air talent CV templateRadio on air talent CV template
Radio on air talent CV template
Mina Gergis1.8K views
Public relations specialist CV template von Mina Gergis
Public relations specialist CV templatePublic relations specialist CV template
Public relations specialist CV template
Mina Gergis2.9K views
Outside sales representative (insurance) CV template von Mina Gergis
Outside sales representative (insurance) CV templateOutside sales representative (insurance) CV template
Outside sales representative (insurance) CV template
Mina Gergis1.8K views
Operations manager (start up operations) CV template von Mina Gergis
Operations manager (start up operations) CV templateOperations manager (start up operations) CV template
Operations manager (start up operations) CV template
Mina Gergis2K views
Modern CV template 05 von Mina Gergis
Modern CV template 05Modern CV template 05
Modern CV template 05
Mina Gergis8.5K views

Último

IIBA Adelaide Lean Coffee - FOBA & other Acronyms von
IIBA Adelaide Lean Coffee - FOBA & other AcronymsIIBA Adelaide Lean Coffee - FOBA & other Acronyms
IIBA Adelaide Lean Coffee - FOBA & other AcronymsAustraliaChapterIIBA
19 views11 Folien
Part 6.pptx von
Part 6.pptxPart 6.pptx
Part 6.pptxSheldon Byron
6 views34 Folien
GLS-Recognition-Award-2023 von
GLS-Recognition-Award-2023GLS-Recognition-Award-2023
GLS-Recognition-Award-2023Manu Mitra
5 views1 Folie
Topic 36.pptx von
Topic 36.pptxTopic 36.pptx
Topic 36.pptxsaleh176
7 views6 Folien
reStartEvents 12:7 Nationwide TS:SCI & Above Employer Directory.pdf von
reStartEvents 12:7 Nationwide TS:SCI & Above Employer Directory.pdfreStartEvents 12:7 Nationwide TS:SCI & Above Employer Directory.pdf
reStartEvents 12:7 Nationwide TS:SCI & Above Employer Directory.pdfKen Fuller
133 views22 Folien
113. BP International von
113. BP International113. BP International
113. BP InternationalManu Mitra
5 views1 Folie

Último(16)

GLS-Recognition-Award-2023 von Manu Mitra
GLS-Recognition-Award-2023GLS-Recognition-Award-2023
GLS-Recognition-Award-2023
Manu Mitra5 views
Topic 36.pptx von saleh176
Topic 36.pptxTopic 36.pptx
Topic 36.pptx
saleh1767 views
reStartEvents 12:7 Nationwide TS:SCI & Above Employer Directory.pdf von Ken Fuller
reStartEvents 12:7 Nationwide TS:SCI & Above Employer Directory.pdfreStartEvents 12:7 Nationwide TS:SCI & Above Employer Directory.pdf
reStartEvents 12:7 Nationwide TS:SCI & Above Employer Directory.pdf
Ken Fuller133 views
113. BP International von Manu Mitra
113. BP International113. BP International
113. BP International
Manu Mitra5 views
Software Engineer's Career Management Toolkit von ozgengungor1
Software Engineer's Career Management ToolkitSoftware Engineer's Career Management Toolkit
Software Engineer's Career Management Toolkit
ozgengungor120 views
WordCamp (Why fret over AI overlords when you can befriend them).pdf von BiaAhmed1
WordCamp (Why fret over AI overlords when you can befriend them).pdfWordCamp (Why fret over AI overlords when you can befriend them).pdf
WordCamp (Why fret over AI overlords when you can befriend them).pdf
BiaAhmed126 views
Resume_McCauleyFynnBullock-1 (1).pdf von FynnBullock
Resume_McCauleyFynnBullock-1 (1).pdfResume_McCauleyFynnBullock-1 (1).pdf
Resume_McCauleyFynnBullock-1 (1).pdf
FynnBullock16 views
SUDIP DHAR Resume.pdf von Sudip Dhar
SUDIP DHAR  Resume.pdfSUDIP DHAR  Resume.pdf
SUDIP DHAR Resume.pdf
Sudip Dhar13 views
Danny Gaethofs CV - n English.pdf von Danny Gaethofs
Danny Gaethofs  CV - n English.pdfDanny Gaethofs  CV - n English.pdf
Danny Gaethofs CV - n English.pdf
Danny Gaethofs13 views
114. BP International [2023] von Manu Mitra
114. BP International [2023]114. BP International [2023]
114. BP International [2023]
Manu Mitra6 views

Call center manager CV template

  • 1. Jean Adams 604 Harmony Lane Pleasantville, CA 94588 (925) 555-1234 PROFILE Manager with over 7 years experience growing a business,reducing expenses, increasing profits, and providing strategic assistance. Industry experience includes telecommunications, financial services, publications, wireless services, and business services. AREAS OF EXPERTISE • Sales Forecasting • Achieving Sales Performance Goals • Performance Analysis • Increasing Bottom Line Profits • Quality Assurance • Staffing Needs • Payroll Reporting • Recruiting and Hiring Personnel • Analyzing Client Data • Revenue/Financial Reporting • Supervising Management Teams • Revenue Growth/Expense Management EXPERIENCE Acme Resources, Houston,Texas 2000 - Present Manager Provide strategic and tactical oversight of a $5.05 million call center with 13 managers as direct reports,supervise four shifts of 250 marketing representatives.Report to the vice president of operations.Participate on a sales team providing support and consultation in the area of operational expertise. Provide the chief executive officer with advice regarding feasibility of projects and quotes.Communicate with the company president/owner, information technology manager, human resource manager, senior training manager, and quality assurance manager. Interact externally with the vice president of vendormanagement and central listing unit managers on the account level. Major accounts include Reliant Energy, MBNA AmericaBank, and Dun & Bradstreet. • Achieved as high as 140% for sales goal per day and 150% of plan for billable hours in 2001. • Increased total outsourced hours by 17%, receiving the #1 Outsourcing Provider Award from MBNA AmericaBank, the largest global independent credit card issuer, in 2000 and 2001 for consistently exceeding revenue performance goals. • Grew monthly revenue by 800% within two years. • Recognized by Dun & Bradstreet as the #1 Database Vendor for management of their database maintenance program, which has led to the negotiation of an additional campaign. • Participated in planning the call center's ergonomics to accommodate a growth in personnelthroughout tenure from 12 to 250 marketing representatives. • Initiated and implemented an employee recognition program for marketing representatives,which reduced attrition, reduced hiring and training expenses, and elevated morale. • Developed and established an incentive program based on individual sales per hour, which improved the working environment and attrition, increased performance, and allowed the company to bill at a 4% higher rate. • Participated in the development and implementation of the quality assurance department based on previous experience in this area, establishing monitoring controls and focusing on quality sales. • Created training curriculum and served in a "train the trainer" capacity to facilitate program to training managers. • Composed, rewrote, and edited telemarketing scripts for each client based on goals and objectives,identifying calling times to reach targeted audiences. Zane Company, Houston,Texas 1999 - 2000 Senior Manager Managed operations of a telecommunications call center. Supervised 5 team leaders with 216 marketing representatives and 8 verifiers on two shifts.
  • 2. • Earned ranking as the #1 Vendor with Pacific Bell Telephone and #2 Vendor with Southwestern Bell Telephone. • Based on high productivity, Southwestern Bell account expanded to include all telecommunication services. Octagon, Inc., Killeen and El Paso, Texas 1996 - 1999 Branch Manager Hired as a sales manager, consistently ranking in the top 10% company-wide. Promoted to assistant branch manager, managing wireless, credit card, balance transfer, and long distance services for accounts such as AT&T and Citibank. Achieved ranking in the top 5% company-wide. Promoted to branch manager, coordinating and directing a $6 million operation. COMPUTER SKILLS • Microsoft Office Professional 2000 (Word, Excel, PowerPoint, and Outlook)