The document provides guidance on transforming a learning and development organization into a strategic business partner. It recommends a three-step approach: 1) Identify focal jobs that are critical to business success and their associated competencies. 2) Acquire or develop formal and informal learning to support growth in these jobs. 3) Define metrics to track success in developing people for the focal jobs. The goal is to solve strategic business problems and increase organizational success through competency and talent development.

1. Towards strategic learning and development Demonstrate Value – Engage Business! Mike Deschildre IBM Global Business Services Online Educa, Berlin December 2009

2. Today is your opportunity to transform learning and development into a strategic partner for your organization Get a number of IBM concepts, hints and a a case study that will help you to execute this transformation Tell me what action you will take to make learning and development a strategic resource for your organizations

3. The mission of the learning and development organization is to be a respected business partner, helping the company achieve its’ goals by providing outstanding services to help developing the company’s most important asset, its’ people. The mission of the learning and development organization is to solve strategic business problems related to competencies and talent development to increase the success of the organization.

4. CEOs have consistently told us that having the right talent is a competitive market advantage; increasingly they turn to their learning and development organization to deliver high impact learning Top 3 External Factors Source: IBM Global CEO Study 2008; n (2004) = 403, n (2006) = 760, n (2008) = 1130 Market Factors are still important but less dominant Technological Factors are steady at third position People Skills are as important as market factors “ Our inability to find talent has been an inhibitor to growth globally.” Lorman Correa, Presidente, Inelectra S.A. “ External factors affect me and my competitors equally. The differentiator is talent management .” Hector Ruiz, Chairman & CEO, AMD

5. Today is your opportunity to transform learning and development into a strategic partner for your organization Get a number of IBM concepts, hints and a a case study that will help you to execute this transformation Tell me what action you will take to make learning and development a strategic resource for your organizations

10. Today is your opportunity to transform learning and development into a strategic partner for your organization Get a number of IBM concepts, hints and a a case study that will help you to execute this transformation Tell me what action you will take to make learning and development a strategic resource for your organizations