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How to communicate with your team - Iashington 2010

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Session built and delivered by:
Lucian Ghinda (http://ghinda.com/)
Mihail Musat (http://musat.com.ro)

IASHINGTON is a unique initiative in the AIESEC network by being an international conference that offers its participants a complete professional and personal learning experience.

The event will allow the participants to interact with nationally and internationally known speakers, who are willing to share relevant information about how to perform and how to build a successful career.

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How to communicate with your team - Iashington 2010

  1. 1. Communication <ul><li>How do I communicate with my team and stakeholders </li></ul>Trainers : Lucian Ghinda ( ghinda.com ) Mihail Musat ( musat.com.ro ) Iashington 2010
  2. 2. 1. How can I sense if there is a problem if people keep saying that everything is ok?
  3. 3. 1. How can I sense if there is a problem if people keep saying that everything is ok? <ul><li>What about non-verbal? </li></ul>
  4. 4. <ul><li>The old me </li></ul>
  5. 5. How can I sense if there is a problem if people keep saying that everything is ok? <ul><li>Girlfriend & work examples </li></ul><ul><li>Difference between what I said and how I behave </li></ul><ul><li>Voice, Body </li></ul><ul><li>Intuition vs. Analytical </li></ul><ul><li>Intuition is about the things we don’t know that we know! </li></ul>
  6. 6. 2. How can I communicate when I’m making a mistake (I’m not happy with the situation/I’m in an undefined situation) , especially with someone that has a superior status?
  7. 7. 2. How can I communicate when I’m making a mistake (I’m not happy with the situation/I’m in an undefined situation) , especially with someone that has a superior status? <ul><li>If I don’t ask, the answer is no! </li></ul>
  8. 8. <ul><li>Parents. The Boss. </li></ul>
  9. 9. How can I communicate when I’m making a mistake (I’m not happy with the situation/I’m in an undefined situation) , especially with someone that has a superior status? <ul><li>Start with a small step </li></ul><ul><li>They will always find out </li></ul><ul><li>Writing </li></ul><ul><li>Improve in steps </li></ul><ul><li>Using multiple communication tools </li></ul><ul><li>Any feedback help to improve </li></ul><ul><li>Give it in a helpful way </li></ul><ul><li>Be the first to communicate </li></ul>
  10. 10. 3. How should I communicate with a team member that doesn’t want to communicate with me? (and refuses to use some of the communication channels and tools I’m proposing)
  11. 11. <ul><li>The “crazy” employee. </li></ul>
  12. 12. How should I communicate with a team member that doesn’t want to communicate with me? (and refuses to use some of the communication channels and tools I’m proposing) <ul><li>Try “Zen” </li></ul><ul><li>Offer solutions </li></ul><ul><li>Read on the topic (communication, NLP) </li></ul><ul><li>Direct “fight” </li></ul><ul><li>Fix the personal issues (go to beer / tea) </li></ul><ul><li>Find third party persons to figure it out </li></ul><ul><li>Quit & Try another door </li></ul><ul><li>Learn Learn Learn </li></ul><ul><li>Following personal success (learn / evolve) </li></ul><ul><li>Focusing on me improving, but... </li></ul><ul><li>Chemistry </li></ul><ul><li>Direct feedback about the way he/she communicates & how other feel </li></ul><ul><li>Find the common ground (hobbies, passions) </li></ul><ul><li>Give more than they expect </li></ul><ul><li>Show the power </li></ul>
  13. 13. 3. How should I communicate with a team member that doesn’t want to communicate with me? (and refuses to use some of the communication channels and tools I’m proposing) <ul><li>Get ready for a rejection! </li></ul>
  14. 14. 4. How can I communicate better with people from different cultures or with very different age than mine?
  15. 15. 4. How can I communicate better with people from different cultures or with very different age than mine? <ul><li>Ready to be open minded? </li></ul>
  16. 16. <ul><li>Cultural Leadership. </li></ul>
  17. 17. How can I communicate better with people from different cultures or with very different age than mine? <ul><li>Awareness about what is </li></ul><ul><li>Find out how they behave, about the culture </li></ul><ul><li>When there is something different, there is an opportunity to learn something new </li></ul><ul><li>To talk the same language, learn the language </li></ul><ul><li>Spend time to get the difference away </li></ul><ul><li>Learn how to communicate with a specific person </li></ul><ul><li>Communication based on trust </li></ul><ul><li>Appreciate this experiences to growth from them </li></ul>
  18. 18. 5. How can I solve conflicts when facing situations with opposite opinions?
  19. 19. 5. How can I solve conflicts when facing situations with opposite opinions? <ul><li>Thesis / Antithesis / Synthesis </li></ul>
  20. 20. <ul><li>Developers and me </li></ul>
  21. 21. How can I solve conflicts when facing situations with opposite opinions? <ul><li>What generates issues: </li></ul><ul><ul><li>I want to be right </li></ul></ul><ul><ul><li>My point of view </li></ul></ul><ul><ul><li>Do different instead of improving (opposite solutions) </li></ul></ul><ul><li>What can solve: </li></ul><ul><ul><li>Find the common ground </li></ul></ul><ul><ul><li>Start to accept the other opinions </li></ul></ul><ul><ul><li>Not fighting against, but for achieving something </li></ul></ul>
  22. 22. 6. How do I manage the balance between being serious or sentimental when communicating with my team?
  23. 23. 6. How do I manage the balance between being serious or sentimental when communicating with my team? <ul><li>People vs. Employees </li></ul>
  24. 24. <ul><li>CEO perspectives. </li></ul>
  25. 25. How do I manage the balance between being serious or sentimental when communicating with my team? <ul><li>I’m both in the same time: serious and making fun </li></ul><ul><li>It is not about balance, it is about treating people as people </li></ul><ul><li>“ From Good to Great” - Jim Collins, a book </li></ul><ul><li>Putting passion in the ground rule </li></ul><ul><li>Am I communicating the things I’m thinking about? </li></ul>
  26. 26. <ul><li>Thank You! </li></ul>Trainers : Lucian Ghinda ( ghinda.com ) Mihail Musat ( musat.com.ro ) Iashington 2010

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