1. …Expanding minds. Empowering individuals. Enriching our community.
The Public Library of Charlotte & Mecklenburg County
Library Reorganization Project 2010 Style
Charles Brown – Library Director
2. Charlotte, NC to Anaheim, CA: ALA 2008
Library
Reorganization
Project 2010 Style
…Expanding minds. Empowering individuals. Enriching our community.
3. About Us…
850,000 residents
24 locations, 1.6 million volumes
…Expanding minds. Empowering individuals. Enriching our community.
5. 2010…To be America’s Best Public Library
…Expanding minds. Empowering individuals. Enriching our community.
6. 2010…A clear purpose and strategic direction
…More customer
focused
…Greater community
involvement
…More responsive to
employees
…Expanding minds. Empowering individuals. Enriching our community.
7. 2010…PLCMC Strategic Outcomes
1 3
Build a highly Be a preferred
literate and employer in our
educated community and 5
community nationally among Be a good
libraries steward of the
community’s
trust and
2 4
Contribute to the resources
economic health, To be highly accessed
cultural and social and cherished by our
capital of our community
community
…Expanding minds. Empowering individuals. Enriching our community.
8. 2010…Laying the foundation for Transformation
1. Compelling Reasons
2. An Empowering Vision
3. A Supportive Leadership & Culture
4. Managing the Transformation
5. Measuring the Process
6. Communicating the Vision
7. Celebrating Milestones & Accomplishments
…Expanding minds. Empowering individuals. Enriching our community.
9. 2010…Communicating the Vision
“Conversations
with Staff”
…Expanding minds. Empowering individuals. Enriching our community.
14. Library Experiences: This is where we live.
Key findings…
Accountability issues
Perceived inequities
Need for access to budget information
Need for new service delivery model
…Expanding minds. Empowering individuals. Enriching our community.
15. Unified Services:
This is how we will serve our community.
A seamless customer service experience.
Formation of a Unified Services Team.
Unified Services roll-out: 12 to 18 months
…Expanding minds. Empowering individuals. Enriching our community.
16. …Expanding minds. Empowering individuals. Enriching our community.
Community
Engagement
Not Evolutionary – Revolutionary! Library Reorganization
Project 2010-style
17. Community Engagement: The Community’s Trust
Key Findings…
Partnership
Process Infrastructure
Friends
of the Visibility
Library
Budget Volunteer
Utilization
…Expanding minds. Empowering individuals. Enriching our community.
18. Community Engagement: The Community’s Trust
Recommendations…
Development & Public Policy
Events & Exhibits Advocacy
Organizational Giving
Volunteers Partnerships for Education
Community Relations
…Expanding minds. Empowering individuals. Enriching our community.
20. Organizational Resources: The Infrastructure
Key Findings…
Human Resources
Benefits Administration
Maintenance & Security
Transportation & Delivery
IT Coordination & Planning
…Expanding minds. Empowering individuals. Enriching our community.
21. Organizational Resources: The Infrastructure
Recommendations…
Human Resources Staff
expand by 200%
Security and Maintenance
equitable distribution
throughout system
Transportation and Delivery
increase number of
trucks; lidded book bins
…Expanding minds. Empowering individuals. Enriching our community.
23. Research, Innovation & Strategy: The future
Key Findings…
Need to “Breathe”
Current Reality Assessment
…Expanding minds. Empowering individuals. Enriching our community.
24. Research, Innovation &
Recommendations…
SPA for Strategic Planning
Align Communications and IT
Benchmarking / Continuous Improvement
Link all functions of library to strategic plan
…Expanding minds. Empowering individuals. Enriching our community.
25. …Expanding minds. Empowering individuals. Enriching our community.
Imagine 2010
A New Organization
26. 2010… New Organizational Model: C.O.R.E
Aligns four core areas to capitalize on the Library’s strengths
…Expanding minds. Empowering individuals. Enriching our community.
29. 2010… Lessons Learned
The
process/planning Culture…
for change takes understand and
time – perhaps respect the
even longer than organizational
you think! culture!
The ability to
The power of trust in ourselves,
collaboration our colleagues and
drives our individual &
innovation collective
judgment
…Expanding minds. Empowering individuals. Enriching our community.
30. 2010… Lessons Learned from the Director
“If you want to
make enemies,
try to change
something.”
-Woodrow Wilson
…Expanding minds. Empowering individuals. Enriching our community.
33. …Expanding minds. Empowering individuals. Enriching our community.
Q&A
More information @
http://www.plcmc.org/About_Us/reports.asp
“Project 2010: A Case for a New Organizational Model”
34. …Expanding minds. Empowering individuals. Enriching our community.
Cast
Charles Brown, Library Director,
cbrown@plcmc.org
Karen Beach, Director of Community Engagement,
kbeach@plcmc.org
Julia Lanham, 2010 Project Manager,
jlanham@plcmc.org
Michael Lambert, Library Manager,
mlambert@plcmc.org
Claudia Williams, Library Supervisor,
cwilliams@plcmc.org
