Comcast Business Hospitality

1. BUILT FOR HOSPITALITY
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COMCAST BUSINESS
BUILT FOR
HOSPITALITY
MIGUEL SPENCER
Senior Business Account Executive
miguel_spencer@cable.comcast.com
+1 786 558 4440 office

2. BUILT FOR HOSPITALITY
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COMCAST BUSINESS HOSPITALITY
Comcast Business Hospitality solutions help hotels provide a
superior guest experience and drive back office efficiencies
Ethernet & Internet
• Speeds that scale from
1Mbps to 10Gbps
Voice
•Advanced mobility features to
support “anytime/anywhere”
access
HD TV
• More than 50 channels of
sports, entertainment & news

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WHY COMCAST BUSINESS HOSPITALITY?
• Comcast Business Hospitality is a single source provider of data, video and voice
services packaged in one integrated offering customized for the hospitality industry
• Comcast Hospitality services help improve operational efficiency and overall guest
satisfaction
• Hospitality data services can scale quickly to meet growing business needs and
peak usage periods
• Comcast’s network provides hotels with a reliable connection—even across
geographically dispersed properties—and enables them to deliver seamless data,
video and voice services
• Hotel needs can be addressed any time of day, with our 24 x 7 x 365 Enterprise
support team
• Hotels benefit from fast network speeds of up to 10Gbps, a robust HD channel lineup
to an unlimited number of rooms, and quality voice services

4. HOSPITALITY
PRODUCT
PORTFOLIO

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EXPLODING BANDWIDTH DEMANDS
IN THE HOSPITALITY INDUSTRY
Increased Internet traffic can result in a stressed network
infrastructure, driving the need for a robust, reliable data solution.

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WHAT’S DRIVING I.T. DECISION MAKERS
TO RETHINK THEIR INTERNET SOLUTION?
Customer Trends
Internet connectivity is now a guest expectation
• Guests travel with an average of three devices
• Streaming movies, accessing the cloud and downloading music
are new forms of “in-room” entertainment that require a robust
data connection
• Business travelers require a secure connection to their corporate networks
Slow Internet connections can drive down guest satisfaction
• Negative social media reviews can impact future business
Guests expect a “home away from home” experience
• Guests have robust Wi-Fi, high speed Internet and HD TV services at home
• Hotel in-room entertainment options need to be on par with home
entertainment

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WHAT’S DRIVING I.T. DECISION MAKERS
TO RETHINK THEIR INTERNET SOLUTION?
Back Office Needs
• Hotel operators require a reliable, scalable and secure data solution
to keep up with the pace of today’s business environment
• Property management systems and reporting systems are moving
to the cloud. Fast, secure and direct access to customer data is
needed
• Managing an efficient back office to control overhead costs helps
hoteliers focus on providing better guest services

8. HOSPITALITY PRODUCT PORTFOLIO
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HOSPITALITY ETHERNET
Delivers significant data performance on proven technology.
Guests have the bandwidth they need to stream videos and surf the web from multiple devices.
The back office has the capacity to access cloud-based business applications.
• Scalable bandwidth levels from 1Mbps to 10Gbps that can be easily
adjusted based on guest demand, often with a single phone call
• Connect geographically dispersed properties
• Cost-effective alternative to older technologies like T1 lines
• High performance network well-suited to support guest Wi-Fi connections
• Perfectly suited for properties with 100 rooms or more

9. HOSPITALITY PRODUCT PORTFOLIO
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HOSPITALITY INTERNET
Multiple speed tiers are available to fit any budget and to address
growing data demands.
•Two modems, so back office needs are not impacted by surges in guest demand
•Downloads up to 100Mbps—up to 5 times faster than slow DSL
•Microsoft® Exchange included for advanced communication and collaboration
•Comprehensive security tools included with Norton™ Internet Security Online

10. HOSPITALITY PRODUCT PORTFOLIO
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Download Speeds
Used under license from PCMag.com.
© 2012 Ziff Davis, Inc.
HOSPITALITY INTERNET:
FAST KEEPS GETTING FASTER

11. HOSPITALITY PRODUCT PORTFOLIO
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HOSPITALITY HD TV
Guests get the robust, high-definition line-up of sports,
news and entertainment programming they expect.
• Quality HD programming for exceptional in-room viewing experiences
• Local channels and cable sports networks are included
• Premium channels available for popular entertainment programming
• Packages available for lobbies, conference rooms, bars, restaurants,
and fitness centers
• Set-top-box and remote management equipment options available

12. HOSPITALITY PRODUCT PORTFOLIO
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HOSPITALITY VOICE EDGE
Robust, cloud-based hosted solution that helps optimize
a hotel’s back office communications capabilities.
•Advanced mobility features to support “anytime/anywhere” access to hotel staff
•All feature functionality is deployed in the network rather than on premise, which
helps reduce communications costs
•Automatic re-routing of incoming calls in the case of a power outage or natural disaster
to help ensure business voice continuity
•Packages that include advanced Polycom Phones with high definition audio quality

13. HOSPITALITY PRODUCT PORTFOLIO
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HOSPITALITY PRI
• Flexible and intelligent way to maximize
next generation voice services based on
Comcast’s advanced IP Network, using
your existing PBX.
• Scalable service allows you to add
channels according to your needs.
• Consolidate business lines to a single
facility for integrated voice and data
capabilities.
• Ideal to support hotel guest rooms

14. HOSPITALITY PRODUCT PORTFOLIO
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HOSPITALITY VOICE LINES FOR BACK OFFICE
Call Productivity Features
• Unlimited nationwide local and long-
distance calling
• Call Hold & Call Transfer
• 3-Way Conference Calling
• Call Forwarding (selective, unconditional)
• Anonymous Call Rejection
• Caller ID with Call Waiting
• Hunt Group
• Call Waiting
• Caller ID Speed Dial 8 & Speed Dial 30
Advanced Voice Mail Features
• E-mail or text notification of voicemail
• Listen to voicemail from any phone
• Check call history online
• Manage voicemail online

15. COMCAST

16. COMCAST CORPORATION
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COMCAST’S PATH TO SUCCESS
1963
Comcast founded as a single-system cable
operation in Tupelo, MS
2003
Comcast unveils
Digital Video
Recorder (DVR)
2008
Nearly 10 billion
VOD views
2005
Home phone & “Triple
Play” introduced to
customers
2006
Business Services formed
Over 1 million Comcast Digital
Voice customers
1972
Comcast’s Initial Public Stock
Offering
2011
Business Services introduces Metro
Ethernet & Advanced Voice
Business Class named Fastest
Business ISP
NBCUniversal transaction completed
2013
First Service Provider in the world to
achieve MEF 2.0.
Named MEF 2013 Carrier Ethernet
Regional Service Provider of the Year for
North America
1996
Comcast debuts
Internet service
2010
Business Services
acquires NGT &
CIMCO
2002
Comcast and AT&T merge
First Video on Demand (VOD)
service launched
2014
Named Fastest Growing Ethernet Provider
by Vertical Systems Group

17. COMCAST CORPORATION
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COMCAST CORPORATION
Communications • Information • Entertainment
Cable Communications Cable Networks Broadcast Film Parks Other

18. COMCAST CORPORATION
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COMCAST
Comcast is the nation’s leading provider of
entertainment, information and communications
products and services.
22 Million
Video Customers
21 Million
Internet Customers
9.8 Million
Voice Customers
64.7 Billion
In Revenue
129 Thousand
Employees in 39 states

19. COMCAST CORPORATION
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COMCAST BUSINESS: A GROWTH STORY
Track record
• 2nd largest contributor to
Comcast revenue growth
Commitment to service
excellence
• 5,000+ employees dedicated
to Business Services
• Multiple NOCs, SLAs, proactive
management, service
guarantees
• $3.5 billion capital investment
in business services since 2006
Comprehensive
product portfolio
• Business Ethernet, Business
Internet, Business TV,
Business Voice
• Industry solutions catered
to Hospitality, Healthcare,
Government, Education and
more
Revenue

20. COMCAST CORPORATION
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COMCAST NETWORK
Network Technology
140,000+ route miles
Network reaches 39 states and the
District of Columbia
Covers 20 of the nation’s top 25 markets
24 x 7 x 365 support through 3
NOCs and hundreds of technical field
personnel

21. THANK YOU!
FOR ADDITIONAL INFORMATION, CALL
+1 786 558 4440